How is the ordering & website of Delivery Much?
Reviewers describe the Delivery much ordering system and website as a mixed experience, with a noticeable trend of increasing dissatisfaction over time despite some positive feedback. While 34 reviews emphasize ease of use, clear information, and transparent delivery fees, 87 express frustration with technical issues, payment problems, and inadequate customer support. The overall sentiment has fluctuated, reaching a low point in early 2026 at 2.22 stars, before recovering to 4.45 stars in August 2026. This indicates that although the platform has implemented improvements, persistent issues particularly in payment processing, order accuracy, and app stability continue to undermine user trust. Many users commend the app’s simplicity and product variety, but these strengths are frequently outweighed by recurring complaints about failed transactions, unexplained cancellations, and a lack of resolution when problems occur.
What customers praise
Customers frequently praise the app’s straightforward design and ease of use. Many note that the interface is simple, intuitive, and allows for quick ordering. Features like weekly free coupons, clear pricing, and visible promotions are highlighted as strong points. Users appreciate the variety of restaurants and the ability to find food quickly, especially in areas where delivery options were previously limited.
What customers said:
- „It's simple and easy to use“
„It's simple and easy to use“
Original„É simples e fácil de utilizar“
- „Could have more explanations when placing an order“
„Could have more explanations when placing an order“
Original„podia ter mais explicações na hr de fazer o pedido“
- „very easy-to-use app“
„very easy-to-use app“
Original„aplicativo muito fácil de usar“
Common complaints
Common complaints center on payment failures, incorrect orders, and unexplained cancellations. Several users report being charged for orders that were never fulfilled or were canceled without notice. Others mention that the app incorrectly records their delivery address or fails to pass their apartment number to the restaurant. The app’s notification system is also criticized for being intrusive, with constant popups and mandatory ratings after every order.
What customers said:
- „Only PIX and card options were registered“
„Only PIX and card options were registered“
Original„só tinha as opções PIX e Cartão cadastrado“
- „It marked my address incorrectly“
„It marked my address incorrectly“
Original„marcou meu endereço errado“
- „I placed two orders and both failed.“
„I placed two orders and both failed.“
Original„Efetuei dois pedidos e os dois deram falha“
How it has changed over time
The platform’s performance has followed a clear pattern of decline followed by recovery. Ratings dropped sharply in early 2026, reaching a low of 2.22 stars in February, likely due to widespread issues with payments and order processing. However, by August 2026, the rating had risen to 4.45 stars, indicating recent fixes to core technical problems. This improvement may reflect updates to the app’s backend or better handling of delivery logistics, though some users continue to report instability and poor support.
What customers said:
- „The restaurant didn't receive my order.“
„The restaurant didn't receive my order.“
Original„o restaurante não recebeu meu pedido“
- „The management page hasn't loaded in days“
„The management page hasn't loaded in days“
Original„a página de gerenciamento não carrega há dias“
- „Apparently, it confirms the restaurant order on its own.“
„Apparently, it confirms the restaurant order on its own.“
Original„aparentemente ele confirma sozinho o pedido do restaurante“
Practical takeaways
For users considering Delivery Much, the key takeaway is to proceed with caution. While the app can be fast and convenient, technical issues and poor support may result in lost money and frustration. It’s advisable to avoid using the app during peak times or when placing high-value orders. Users should double-check their order details before confirming and consider using a payment method that enables quick dispute resolution if necessary. The app’s recent improvements are promising, but reliability remains inconsistent.
What customers said:
- „It leaves us waiting as if the shop were making the food.“
„It leaves us waiting as if the shop were making the food.“
Original„deixa a gente esperando como se a loja estivesse fazendo o lanche“
- „multiple previous cancellations“
„multiple previous cancellations“
Original„múltiplos cancelamentos anteriores“
- „I really like that the app has simple mechanics“
„I really like that the app has simple mechanics“
Original„gosto bastante do fato do app ter uma mecânica simples“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.75 | 8 |
| 2025-11 | 3.09 | 19 |
| 2025-12 | 2.71 | 7 |
| 2026-01 | 2.68 | 13 |
| 2026-02 | 2.22 | 9 |
| 2026-03 | 3.24 | 9 |
| 2026-04 | 3.43 | 7 |
| 2026-05 | 3.40 | 10 |
| 2026-06 | 2.89 | 9 |
| 2026-07 | 3.89 | 11 |
| 2026-08 | 4.45 | 4 |
| 2026-09 | 2.86 | 7 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 38% | 13% | 50% | 8 |
| 2025-11 | 21% | 5% | 74% | 19 |
| 2025-12 | 29% | 0% | 71% | 7 |
| 2026-01 | 23% | 8% | 69% | 13 |
| 2026-02 | 0% | 22% | 78% | 9 |
| 2026-03 | 33% | 0% | 67% | 9 |
| 2026-04 | 29% | 43% | 29% | 7 |
| 2026-05 | 30% | 20% | 50% | 10 |
| 2026-06 | 11% | 22% | 67% | 9 |
| 2026-07 | 36% | 27% | 36% | 11 |
| 2026-08 | 25% | 0% | 75% | 4 |
| 2026-09 | 0% | 0% | 100% | 7 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It's stressful; this is the third time I've paid by credit card, the payment goes through, and the order gets canceled. I think...“
„My order from The Best Açaí arrived incorrect“
„they forgot my Coca-Cola“
„all the numbers are“
„to rate/review the app after every order“
„several annoying popups“
„there were no stores available“
„it kept redirecting me to a link that wouldn't open“
Cite this page
Citatio (2026). Delivery Much Ordering & website: customer reviews September 2026. Retrieved 28 September 2026 from https://citatio.ai/delivery-much-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency