How is the customer service of Delivery Much?
Reviewers report that customer service at Delivery Much is a major point of frustration, with 79 negative mentions out of 109 total references far outweighing the 27 positive ones. The overall sentiment has trended downward over time, with ratings dropping from a moderate 3.67 stars in October 2025 to a low of 2.25 stars in March 2026. While there are occasional positive notes about friendly staff and reliable service, these are overshadowed by consistent complaints about unresponsive support, unresolved billing issues, and poor handling of cancellations and refunds. The few positive experiences tend to focus on individual delivery personnel or specific interactions, not systemic support quality. The pattern suggests a growing gap between customer expectations and the actual service provided, especially in resolving problems after a delivery fails or a payment goes wrong.
What customers praise
A small number of customers highlight positive interactions with delivery personnel or local vendors, describing them as friendly, reliable, and attentive. Some users appreciate the ease of use and the variety of food options available through the app. A few mention that the service is dependable when things go smoothly, with one reviewer calling it 'a mão na roda', a helpful hand in a pinch. These positive experiences are typically tied to individual staff members rather than the support system itself.
What customers said:
- „A huge help!“
„A huge help!“
Original„Uma mão na roda!“
- „Always very well served by the accredited staff.“
„Always very well served by the accredited staff.“
Original„Sempre muito bem atendida pelos credenciados.“
- „Great experience and care for people“
„Great experience and care for people“
Original„otimo Experiência e cuidado com os pessoas“
Common complaints
Customers frequently report that the support team is unresponsive, slow to reply, or dismissive of issues. Many describe being stuck in loops with automated responses or being passed between departments without resolution. Common problems include failed refunds, unauthorized charges, and canceled orders still being billed. A recurring issue is the difficulty in canceling subscriptions, with users saying the app does not allow it and support does not help. These issues are often tied to poor communication and lack of accountability.
What customers said:
- „The store and Delivery Much won't resolve it“
„The store and Delivery Much won't resolve it“
Original„a loja e o deliverymuch não resolvem“
- „Failure in customer service from both the app and the store.“
„Failure in customer service from both the app and the store.“
Original„falha no atendimento do app e da loja“
- „The app is completely unhelpful“
„The app is completely unhelpful“
Original„o aplicativo não ajuda em nada“
How it has changed over time
Customer service quality appears to have declined since late 2025, with ratings dropping steadily from 3.67 stars in October to 2.25 stars in March 2026. The number of negative reviews increased significantly during this period, particularly regarding billing issues and support delays. There was a brief improvement in August 2026, when the rating rose to 2.79 stars, but it declined again in September and October. The pattern indicates a worsening trend in responsiveness and problem resolution, despite minor fluctuations. The increase in complaints about app functionality and automated responses also coincides with this decline.
What customers said:
- „They use AI-generated responses“
„They use AI-generated responses“
Original„coloca respostas feitas por IA“
- „The support is not very good“
„The support is not very good“
Original„o suporte não é muito bom“
- „Always very well served“
„Always very well served“
Original„sempre muito bem atendida“
Practical takeaways
If you rely on Delivery Much, be prepared to handle issues yourself, as support is slow and often ineffective. Avoid using the app for high-value or time-sensitive orders if you need quick resolution. Consider using alternative platforms for deliveries where customer service is more responsive. If you're facing a billing dispute, keep records and contact your bank directly. The few positive experiences are not consistent enough to rely on, so treat the service as a tool with risks, not a guaranteed support system.
What customers said:
- „They just keep passing the buck“
„They just keep passing the buck“
Original„fica só jogando de um lado para o outro“
- „I did not get my refund“
„I did not get my refund“
Original„não tive meu reembolso“
- „I cannot cancel my Much+ subscription because the management page has not loaded for days.“
„I cannot cancel my Much+ subscription because the management page has not loaded for days.“
Original„Não consigo cancelar minha assinatura Much+ pois a página de gerenciamento não carrega há dias.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.67 | 3 |
| 2025-11 | 3.40 | 5 |
| 2025-12 | 2.57 | 11 |
| 2026-01 | 2.26 | 7 |
| 2026-02 | 2.58 | 12 |
| 2026-03 | 2.25 | 13 |
| 2026-04 | 3.44 | 9 |
| 2026-05 | 2.38 | 10 |
| 2026-06 | 2.48 | 10 |
| 2026-07 | 3.00 | 5 |
| 2026-08 | 2.79 | 9 |
| 2026-09 | 3.00 | 4 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 67% | 0% | 33% | 3 |
| 2025-11 | 40% | 0% | 60% | 5 |
| 2025-12 | 18% | 0% | 82% | 11 |
| 2026-01 | 14% | 0% | 86% | 7 |
| 2026-02 | 25% | 8% | 67% | 12 |
| 2026-03 | 15% | 0% | 85% | 13 |
| 2026-04 | 33% | 0% | 67% | 9 |
| 2026-05 | 20% | 10% | 70% | 10 |
| 2026-06 | 20% | 0% | 80% | 10 |
| 2026-07 | 40% | 0% | 60% | 5 |
| 2026-08 | 22% | 0% | 78% | 9 |
| 2026-09 | 0% | 0% | 100% | 4 |
Customer voices
Short excerpts - full reviews are available at the original source.
„The store was closed (Did not accept)“
„They just stopped responding“
„I've been waiting two days for a response from support.“
„I was robbed and when I went to file a complaint“
„Support is horrible, they don't understand the situation“
„Lack of support“
„Terrible customer service“
„Account deletion request ignored“
Cite this page
Citatio (2026). Delivery Much Customer service: customer reviews September 2026. Retrieved 28 September 2026 from https://citatio.ai/delivery-much-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency