How is the communication of Delivery Much?
Reviewers report consistently poor communication with Delivery Much, with 27 out of 30 mentions labeled negative and only three neutral or mixed. The overall trend reveals a pattern of growing frustration over time, marked by repeated complaints about lack of response from support, unclear order updates, and difficulty reaching anyone for assistance. While there are occasional brief mentions of functional features, such as order status notifications, these are outweighed by broader dissatisfaction. The situation appears to have worsened in early 2025, with ratings dropping to 1 star, and despite some improvement in mid-2026, the core issues remain unresolved. Customers frequently describe delays in replies, broken chat functions, and no clear way to cancel or resolve problems, particularly when deliveries are late or payments are not refunded.
What customers praise
A few users note that the app does send basic updates when a delivery is being processed, such as when a restaurant confirms an order. One reviewer mentioned that the system works well during the waiting phase, though they still found it hard to cancel the order if needed. Another noted that the app eventually delivered the order correctly, which was a positive experience despite other issues. These moments are rare and do not reflect the overall communication experience.
What customers said:
- „It would be interesting to have a way to confirm that the order has been delivered.“
„It would be interesting to have a way to confirm that the order has been delivered.“
Original„seria interessante se tivesse como confirmar que o pedido ja foi entregue“
- „The next day, I received a message in the app that my order had been canceled.“
„The next day, I received a message in the app that my order had been canceled.“
Original„No outro dia, recebi mensagem no app que meu pedido havia sido cancelado,“
Common complaints
Customers repeatedly say they cannot reach support, with messages going unanswered for days or weeks. Many report that the chat function is broken or unresponsive, making it impossible to resolve delivery delays or refund requests. There are also complaints about not being able to cancel subscriptions, update addresses, or get clear information on payment repatriation. The lack of transparency and follow-up is a major pain point across multiple reviews.
What customers said:
- „We've been trying to see the payout amount since Monday“
„We've been trying to see the payout amount since Monday“
Original„Desde segunda feira estamos tentando ver o valor do repasse“
- „I called several times because the order was late.“
„I called several times because the order was late.“
Original„liguei diversas vezes que estava atrasado o pedido“
- „It says it's under maintenance, but it's been like this for weeks.“
„It says it's under maintenance, but it's been like this for weeks.“
Original„diz que estão em manutenção mas já está assim a semanas“
How it has changed over time
Communication issues have persisted since early 2025, with consistently low ratings of 1 or 2 stars across most months. The worst performance occurred in December 2025 and August 2026, when users reported no response from support and repeated failed attempts to resolve problems. There were brief improvements in February and September 2026, with higher ratings, but these were short-lived. The pattern indicates that while temporary fixes may occur, systemic issues in communication remain unresolved.
What customers said:
- „I messaged the establishment to cancel“
„I messaged the establishment to cancel“
Original„mandei mensagem pro estabelecimento cance“
- „Many people sign up and then never update their information.“
„Many people sign up and then never update their information.“
Original„muitas pessoas fazem o cadastro e depois nunca mais atualizam“
- „It takes too long to get a response“
„It takes too long to get a response“
Original„demora muito para receber uma resposta“
Practical takeaways
If you're using Delivery Much, expect delays in getting help and be prepared to follow up multiple times. Avoid relying on the app’s chat function, as it often fails. For urgent issues like late deliveries or refund requests, consider contacting the restaurant directly. If you're a business owner, be aware that registration can take weeks with no feedback. The platform’s communication shortcomings make it risky to depend on for time-sensitive or high-value orders.
What customers said:
- „It takes too long to get a response“
„It takes too long to get a response“
Original„demora muito para receber uma resposta“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-02 | 2.00 | 1 |
| 2025-08 | 1.50 | 2 |
| 2025-11 | 1.00 | 1 |
| 2025-12 | 1.00 | 3 |
| 2026-01 | 2.33 | 3 |
| 2026-02 | 3.64 | 5 |
| 2026-03 | 1.00 | 2 |
| 2026-04 | 2.00 | 2 |
| 2026-05 | 1.90 | 4 |
| 2026-07 | 3.00 | 2 |
| 2026-08 | 1.00 | 1 |
| 2026-09 | 3.33 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-02 | 0% | 0% | 100% | 1 |
| 2025-08 | 0% | 0% | 100% | 2 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 0% | 0% | 100% | 3 |
| 2026-01 | 0% | 67% | 33% | 3 |
| 2026-02 | 0% | 20% | 80% | 5 |
| 2026-03 | 0% | 0% | 100% | 2 |
| 2026-04 | 0% | 0% | 100% | 2 |
| 2026-05 | 0% | 0% | 100% | 4 |
| 2026-07 | 0% | 0% | 100% | 2 |
| 2026-08 | 0% | 0% | 100% | 1 |
| 2026-09 | 0% | 0% | 100% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Every time I use the app, I have to contact the establishment to provide my apartment number.“
„They could ease up on the notifications.“
„Slow and lacks follow-up for business registration“
„I've been trying to register my business for weeks, months, and have never received any response“
„Lack of contact with support“
„Lack of transparency regarding payouts“
„There is no way to contact them to solve the problem.“
„The chat glitches the first time and won't open another.“
Cite this page
Citatio (2026). Delivery Much Communication: customer reviews September 2026. Retrieved 28 September 2026 from https://citatio.ai/delivery-much-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency