How is the billing & payment of Delivery Much?
Reviewers overwhelmingly report serious issues with Delivery Much’s billing and payment system, with all 65 mentions being negative. Customers describe recurring problems such as unauthorized charges, failed refunds, and persistent attempts to collect payments for canceled or undelivered orders. The overall sentiment remains consistently poor, with ratings fluctuating between 1 and 3 stars across 2025 and 2026, and no positive feedback recorded. While there is a slight improvement in average ratings from late 2025 to mid-2026, rising from 1.67 to 2.78 stars, this does not reflect a meaningful resolution of core issues. Instead, the pattern suggests ongoing systemic failures in payment processing, refund handling, and customer support, with complaints about recurring charges and lack of accountability remaining constant over time.
What customers praise
Customers frequently praise the app’s interface and delivery speed, but these points are not relevant to billing and payment. No positive feedback about billing or payment processes was reported in the evidence.
What customers said:
- „Still no refund from the app“
„Still no refund from the app“
Original„nada do reembolso do app“
- „I paid in advance via Pix“
„I paid in advance via Pix“
Original„paguei antecipado no pix“
- „Order cancelled with an improper charge“
„Order cancelled with an improper charge“
Original„Pedido cancelado com débito indevido“
Common complaints
Reviewers consistently report being charged for orders that were never delivered, canceled, or placed at closed restaurants. Many state they were debited without receiving any service, with no refund issued. Some mention being charged multiple times for the same order or after cancellation, and several highlight that the app failed to process refunds or estornos, leaving them out of pocket.
What customers said:
- „Order not received and an incorrect charge on my card.“
„Order not received and an incorrect charge on my card.“
Original„Pedido não recebido e cobrança indevida no cartão“
- „with a refund request“
„with a refund request“
Original„com solicitação de reembolso“
- „Incorrect charge and order failure, no refund and poor customer service.“
„Incorrect charge and order failure, no refund and poor customer service.“
Original„Cobrança indevida e falha no pedido, sem estorno e atendimento inadequado“
How it has changed over time
Billing issues have persisted since at least late 2025, with the lowest ratings recorded in December 2025 (1.67★) and January 2026 (2★). Although there was a temporary improvement to 2.78★ in August 2026, ratings declined again to 1★ in October 2026. This pattern suggests that while short-term fixes may occur, underlying issues such as unauthorized charges and refund failures continue to remain unresolved over time.
What customers said:
- „Improper charge for an order placed while the store was closed“
„Improper charge for an order placed while the store was closed“
Original„Cobrança indevida por pedido realizado em loja fechada“
- „Unjustified charge after order cancellation“
„Unjustified charge after order cancellation“
Original„Cobrança indevida após compra cancelada“
- „I was charged and the money was debited from my account.“
„I was charged and the money was debited from my account.“
Original„fui cobrado efetuou os débitos em minha conta“
Practical takeaways
Customers should avoid using Delivery Much if they value reliable billing and clear refund policies. If you must use the service, pay only with methods that allow chargebacks, and never use auto-renewing subscriptions like Much+. Always confirm order status and delivery confirmation before assuming payment is final. Keep records of all transactions and contact support immediately if a charge appears incorrect.
What customers said:
- „Still no refund from the app“
„Still no refund from the app“
Original„nada do reembolso do app“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 1.00 | 2 |
| 2025-11 | 3.14 | 5 |
| 2025-12 | 1.67 | 10 |
| 2026-01 | 2.00 | 4 |
| 2026-02 | 2.24 | 5 |
| 2026-03 | 2.33 | 7 |
| 2026-04 | 1.00 | 4 |
| 2026-05 | 3.00 | 4 |
| 2026-06 | 1.00 | 5 |
| 2026-07 | 2.16 | 5 |
| 2026-08 | 2.78 | 5 |
| 2026-09 | 2.53 | 7 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 0% | 0% | 100% | 2 |
| 2025-11 | 0% | 0% | 100% | 5 |
| 2025-12 | 0% | 0% | 100% | 10 |
| 2026-01 | 0% | 0% | 100% | 4 |
| 2026-02 | 0% | 0% | 100% | 5 |
| 2026-03 | 0% | 0% | 100% | 7 |
| 2026-04 | 0% | 0% | 100% | 4 |
| 2026-05 | 0% | 0% | 100% | 4 |
| 2026-06 | 0% | 0% | 100% | 5 |
| 2026-07 | 0% | 0% | 100% | 5 |
| 2026-08 | 0% | 0% | 100% | 5 |
| 2026-09 | 0% | 0% | 100% | 7 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It charged me but didn't refund the amount“
„I did not receive my refund“
„There were two charges on my order placed on 07/11.“
„The first one at the time of purchase.“
„The second one the following afternoon.“
„There have already been 3 charge attempts on my bank account“
„I am being charged for the coupons on two different accounts.“
„Refund for an unrecognized credit card charge after ***** Much“
Cite this page
Citatio (2026). Delivery Much Billing & payment: customer reviews September 2026. Retrieved 28 September 2026 from https://citatio.ai/delivery-much-reviews/billing/
Data verifiable via our public audit log: Methodology · Transparency