How is the quality of Deezer?
Deezer has received widespread dissatisfaction, with 1,362 negative mentions out of 2,398 total reviews. Average ratings dropped from 3.09 stars in September 2026 to 2.85 in August, showing a consistent decline. Users report frequent crashes, playback interruptions, and poor compatibility on smart TVs, CarPlay, and Android/iOS devices. Technical stability, feature reliability, and audio performance are the main concerns. Despite praise for the large music catalog and clean interface, these positives are outweighed by bugs, missing features, and inconsistent audio quality. HiFi streaming on Android TV is a noted exception, but overall frustration with technical issues continues to grow.
What customers praise
Deezer offers a large music library and a strong recommendation engine. Users can find nearly any song they want. The algorithm helps users discover new music they enjoy. The app has a clean, navigable interface. On Android TV, the experience is simple and efficient. HiFi streaming is available at high quality. Migrating from other platforms is easy. The service is low cost.
What customers said:
- „Great you can find pretty much all the music i want to listen to“
- „Migrating to Deezer is super easy.“
„Migrating to Deezer is super easy.“
Original„La migration vers Deezer est ultra facile“
- „The algorithm is pretty good, I had no trouble finding the tracks I like“
„The algorithm is pretty good, I had no trouble finding the tracks I like“
Original„L’algorithme est pas mal, je n’ai pas eu de mal à trouver les titres que j’aime“
Common complaints
Common complaints include technical instability and poor device compatibility. The app crashes frequently on CarPlay. Playback stops randomly during listening sessions. Apps close unexpectedly. Google Cast does not work reliably. Smart TV functionality fails. Audio quality is poor on Android and iOS. Downloaded music is deleted without warning. High-resolution audio streaming, including FLAC, does not work despite fast internet connections.
What customers said:
- „Deezer just closes randomly while I'm listening to music!“
„Deezer just closes randomly while I'm listening to music!“
Original„O Deezer simplesmente fecha aleatóriamente enquanto estou ouvindo música!“
- „Fix it please. Never freeze car play for any notification, at the minimum say…“
„Fix it please. Never freeze car play for any notification, at the minimum say connectivity issue and retry, anything not connectivity related just do not stop!“
- „at least the ui is still navigable, good quality“
How it has changed over time
User sentiment has declined from 3.09 stars in September 2026 to 2.85 stars in August 2026. Ratings dropped due to recurring bugs, missing features, and inconsistent performance across devices. Podcast and radio functions were removed from smart TVs. The app does not support FLAC streaming despite high bandwidth. Music frequently disappears from libraries without explanation. User behavior reports indicate increased unpredictability.
What customers said:
- „Why are some songs removed for no real reason?“
„Why are some songs removed for no real reason?“
Original„pourquoi certaines musiques sont supprimées sans réelle raison“
- „I can't listen to FLAC music because, for some reason, the app doesn't utilize the…“
„I can't listen to FLAC music because, for some reason, the app doesn't utilize the bandwidth“
Original„no puedo oír música FLACC porque, por alguna razón la aplicación no aprovecha el ancho de banda“
- „The app is garbage on both Android and iOS“
„The app is garbage on both Android and iOS“
Original„la aplicación es una basura tanto en Android como en iOS“
Practical takeaways
Deezer offers a large music catalog and decent audio quality on select devices, but technical issues affect daily use. The app is unreliable on CarPlay and smart TVs, and playback interruptions are common. Users should avoid relying on Deezer for consistent listening, especially if uninterrupted playback or high-resolution audio is important. The service may be worth trying for its low cost and discovery features, but only if users accept frequent bugs and compatibility problems.
What customers said:
- „on car play enhancement request is there any way to allow user to set it to play…“
„on car play enhancement request is there any way to allow user to set it to play through bluetooth instead of wire, all the great quality is lost on cable connection.“
- „We can no longer listen to our favorite songs because we deleted them“
„We can no longer listen to our favorite songs because we deleted them“
Original„on ne peut plus écouter nos musiques préférées car on les avait supprimé“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-08 | 2.85 | 144 |
| 2026-09 | 3.09 | 265 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-08 | 28% | 6% | 67% | 144 |
| 2026-09 | 35% | 9% | 56% | 265 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Why remove the podcast and radio features from the smart TV app?“
„I really prefer the old version!“
„The application works excellently.“
„I liked the update to the settings.“
„Let us edit whenever we want, like a "Customize" option, so we can do what we want.“
„Currently there is only the playlist and shuffle mode applies to all tracks in the playlist.“
„Constantly crashes on CarPlay, which is a major drawback for me.“
„The shuffle/flow function often just puts on songs I already have favorited, or songs completely unrelated to the genres I have selected“
Cite this page
Citatio (2026). Deezer Quality: customer reviews September 2026. Retrieved 22 September 2026 from https://citatio.ai/deezer-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency