How is the quality of Dashlane?
Customers have been split over Dashlane’s quality, but the sentiment is tilting decidedly upward. Out of nearly 2,000 mentions, 1,511 positive, 455 negative, the overall tone has grown steadily more favorable. A year ago, the app’s reliability was still a sticking point, with complaints about crashes, login failures, and slow or unhelpful support. But that changed mid-2026, when user experience began to pick up sharply. By August 2026, average ratings had shot up to 4.66 stars, a big jump from the 3.6 range seen in late 2025. Now, users are more impressed with how smoothly the app works, especially on newer devices and modern operating systems. The core features feel more responsive, and the interface has become less of a chore to navigate. Still, some hiccups linger: older hardware doesn’t always play nicely, and certain features behave unpredictably on specific platforms. But overall, there’s a stronger sense that Dashlane has turned a corner, more stable, more polished, and more trusted than it’s been in a while. ⟦0000⟧
What customers praise
Many people keep coming back to Dashlane because it just works, no fuss, no glitches. It’s especially helpful when juggling dozens of passwords and private details across accounts. Users who’ve stuck with it for years say it’s stood the test of time, quietly handling everything from online banking to family logins without missing a beat. There’s a real sense of relief in knowing your IDs, passwords, and financial data are tucked away in a place you can trust. Even folks who aren’t tech-savvy find it easy to navigate, no tutorials needed. For a lot of people, Dashlane isn’t just a tool; it’s a quiet safeguard in their daily digital routines, making life smoother and safer without the stress.
What customers said:
- „I have been using Dashlane for years.“
„I have been using Dashlane for years.“
Original„J utilise Dashlane depuis des années“
- „I am one who has a little trouble with technology at times, and I find Dashlane easy to…“
„I am one who has a little trouble with technology at times, and I find Dashlane easy to use and understand.“
- „Very handy and easy to use“
Common complaints
A few users are still dealing with app stability problems, especially on older devices and with older versions of iOS and iPadOS. The issues keep coming up: logins failing repeatedly, the app taking forever to start up, and sometimes just freezing or crashing altogether after an update. There are also reports that features such as passkeys and browser extensions don’t work consistently. Adding to the frustration, customer support often feels out of reach, responses are slow, automated replies don’t help much, and real assistance is hard to get, particularly over the weekend.
What customers said:
- „No app updates on older devices means they just stop working with Dashlane“
- „iOS 26 integration sucks“
- „It hasn’t grown.“
How it has changed over time
Since mid-2026, Dashlane’s reputation has steadily climbed. Ratings started at 4.23 stars in January and climbed all the way to 4.66 by August. That upward arc points to real improvements, especially in app performance and how reliably users can log in. The dip to 4.0 stars in September stands out, likely due to a short-lived wave of complaints, but it doesn’t undo the broader progress. People who’d walked away before, frustrated by crashes and login failures, are coming back. Their reasons? Simpler, smoother experience, and trust that the app just works now.
What customers said:
- „Many times when updating a password on my phone it fails to update in the program itself.“
- „the features it's supposed to have don't work consistently“
- „It's so effective that even you won't be able to access your own account.“
„It's so effective that even you won't be able to access your own account.“
Original„è talmente efficace che non riuscirete ad accedere al vostro account neanche voi“
Practical takeaways
If you're using a newer device with an up-to-date operating system, Dashlane generally works smoothly and delivers solid security along with a convenient experience. But if you're stuck with an older iPad or running an outdated version of iOS, you might run into compatibility problems, worth considering other options in that case. Keep in mind that chat support isn't as reliable on weekends, so if you need quick help, aim for weekdays instead. All told, Dashlane's recent updates have made it a strong contender for anyone looking for a trustworthy password manager with a clean layout and reliable protection.
What customers said:
- „It's a shame that on my Mac running Ventura, the app doesn't work with Safari.“
„It's a shame that on my Mac running Ventura, the app doesn't work with Safari.“
Original„Dommage qu'avec mon mac sous ventura l'appli ne marche pas avec Safari“
- „Keeps checking Face ID, clears, but then doesn’t enter any logins or passwords.“
- „Not usable anymore on older ipad with sw 17.7“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.63 | 86 |
| 2025-11 | 3.69 | 71 |
| 2025-12 | 3.80 | 69 |
| 2026-01 | 4.23 | 70 |
| 2026-02 | 4.52 | 73 |
| 2026-03 | 4.69 | 77 |
| 2026-04 | 4.51 | 68 |
| 2026-05 | 4.57 | 81 |
| 2026-06 | 4.34 | 83 |
| 2026-07 | 4.50 | 111 |
| 2026-08 | 4.66 | 349 |
| 2026-09 | 4.00 | 10 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 57% | 2% | 41% | 86 |
| 2025-11 | 70% | 1% | 28% | 71 |
| 2025-12 | 70% | 0% | 30% | 69 |
| 2026-01 | 80% | 3% | 17% | 70 |
| 2026-02 | 86% | 3% | 11% | 73 |
| 2026-03 | 91% | 3% | 6% | 77 |
| 2026-04 | 85% | 1% | 13% | 68 |
| 2026-05 | 86% | 1% | 12% | 81 |
| 2026-06 | 81% | 0% | 19% | 83 |
| 2026-07 | 88% | 0% | 12% | 111 |
| 2026-08 | 89% | 1% | 10% | 349 |
| 2026-09 | 80% | 0% | 20% | 10 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Lots of problems this year with the app not starting up, starting up slowly, constantly needing to log in, the passkeys not working and more problems.“
„I've used Dashlane for years and I would highly recommend it.“
„It has been a lifesaver for me.“
„I think of Dashlane every time I see news story about people’s accounts being hacked because of password issues.“
„I was usually able to find or reactivate that old account.“
„Makes my life easier“
„I sleep better knowing I have strong password that I change frequently“
„the plug-in is not working properly“
Cite this page
Citatio (2026). Dashlane Quality: customer reviews September 2026. Retrieved 8 September 2026 from https://citatio.ai/dashlane-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency