Dashlane Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page pulls together every public review of Dashlane you can find, 5,419 in total, spread across two platforms. It’s a full snapshot of how users really feel, built straight from the feedback, no fluff. You’ll see the overall rating, the key topics people keep coming back to, how opinions have shifted over time, and a concise SWOT breakdown, all drawn directly from the reviews and tied to their original sources. ⟦0000⟧
Key findings
- Out of 5,419 reviews collected from two different websites, Dashlane holds an average rating of 4.2 stars.
- Customers rate Delivery most positively (66 of 86 mentions positive).
- Returns and refunds are by far the most criticized aspect, mentioned negatively in 91 out of 101 cases.
What changed in August 2026
In August 2026, 1,143 new reviews were analyzed; the average rating moved from 4.4 to 4.5 stars.
- New reviews
- 1,143
- Average rating
- 4.5/5 (4.4 ↑)
- Positive share
- 80% (83% ↓)
Most-discussed themes
- Quality — +238 vs prior month
- Customer service — +101 vs prior month
- Value for money — +42 vs prior month
- Ordering & website — +39 vs prior month
- Fit & sizing — +19 vs prior month
SWOT summary
Strengths
- Delivery: 82% positive across 86 mentions
- Quality: 81% positive across 1990 mentions
- Durability: 77% positive across 147 mentions
Weaknesses
- Returns & refunds: 94% negative across 101 mentions
- Billing & payment: 91% negative across 141 mentions
- Communication: 79% negative across 83 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in delivery in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 4.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 4.5 / 5 | 3,715 | 68.6% | View profile ↗ | |
| Google Play | 2.9 / 5 | 1,704 | 31.4% | View profile ↗ | |
| Weighted overall | 4.2 / 5 | 5,419 | 100% | ||
What this analysis covers
- Apple App Store : 3,715 reviews
- Google Play : 1,704 reviews
Period covered: Sept 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Quality1990× mentions
1511positive455negativeOut of 1990 mentions, 81% of feedback about Quality comes across as positive, while 18% is negative. That’s a strong signal, Quality stands out as a clear area of strength.
Customer service848× mentions
372positive446negativeOut of 848 mentions, customer service receives a positive response in 51% of cases and a negative one in 46%. It’s a field with both strong points and clear areas needing improvement.
Value for money619× mentions
229positive374negativeOut of 619 mentions, half of the feedback on Value for money comes across as positive, while nearly half is negative. Overall, it’s a topic with strong opinions on both sides.
Ordering & website342× mentions
119positive206negativeOut of 342 mentions, 39% expressed positive sentiment about Ordering & website, while 56% were negative. This imbalance points clearly to Ordering & website being a frequent source of frustration.
Fit & sizing207× mentions
122positive68negativeOut of 207 mentions, 63% of the feedback about Fit & sizing comes across as positive, while 29% is negative. Overall, the sentiment leans clearly positive.
Durability147× mentions
106positive40negativeIn 147 mentions, 77% of the feedback about Durability is positive, while 22% is negative, making it clearly one of the product’s strongest aspects.
Billing & payment141× mentions
8positive130negativeOut of 141 mentions, just 7% reflect positive feedback about Billing & payment, while 91% are negative. It’s a recurring issue that keeps coming up.
Returns & refunds101× mentions
6positive91negativeOut of 101 mentions, just 4% of feedback about Returns & refunds comes across as positive, 94% is negative. That’s a clear signal: Returns & refunds keep coming up as a major frustration for users.
Delivery86× mentions
66positive5negativeIn 86 instances, 82% of the feedback about Delivery was positive, with just 3% negative, clearly showing it’s a strong point.
Communication83× mentions
12positive66negativeOut of 83 mentions, only 13% of the feedback about Communication comes across as positive, 79% is negative. That’s a clear sign that Communication is a recurring issue.
Packaging4× mentions
3positive0negativeIn four separate instances, 73% of the feedback about Packaging was positive, with no negative remarks at all, clearly showing it's a strong point.
Material2× mentions
2positive0negativeIn two instances, feedback about Material was entirely positive, 100% good, 0% bad. That’s a strong signal: Material is clearly doing something right.
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Ordering & website | Fit & sizing | Durability |
|---|---|---|---|---|---|---|
| 2025-09 | - | - | - | - | - | 3.7 |
| 2025-10 | 3.6 | 2.1 | 2.4 | 2.7 | 3.2 | 2.4 |
| 2025-11 | 3.7 | 2.6 | 2.7 | 2.1 | 3.4 | 3.8 |
| 2025-12 | 3.8 | 2.8 | 2.8 | 2.7 | 4.1 | 2.3 |
| 2026-01 | 4.2 | 2.6 | 2.7 | 2.1 | 4.5 | 3.5 |
| 2026-02 | 4.5 | 3.0 | 3.4 | 3.0 | 4.5 | 2.8 |
| 2026-03 | 4.7 | 3.9 | 3.6 | 4.0 | 4.7 | 5.0 |
| 2026-04 | 4.5 | 3.4 | 4.4 | 3.7 | 5.0 | 5.0 |
| 2026-05 | 4.6 | 3.2 | 3.9 | 3.0 | 3.4 | 5.0 |
| 2026-06 | 4.3 | 3.3 | 3.9 | 3.4 | 4.0 | 4.8 |
| 2026-07 | 4.5 | 3.7 | 4.4 | 3.7 | 4.2 | 4.5 |
| 2026-08 | 4.7 | 4.0 | 4.6 | 3.5 | 4.5 | 4.7 |
| 2026-09 | 4.0 | 3.0 | 3.0 | 3.0 | 5.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.32 | 247 |
| 2025-11 | 3.51 | 188 |
| 2025-12 | 3.81 | 169 |
| 2026-01 | 4.04 | 191 |
| 2026-02 | 4.20 | 189 |
| 2026-03 | 4.48 | 209 |
| 2026-04 | 4.40 | 161 |
| 2026-05 | 4.39 | 204 |
| 2026-06 | 4.34 | 222 |
| 2026-07 | 4.43 | 276 |
| 2026-08 | 4.47 | 1143 |
| 2026-09 | 4.07 | 41 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 50% | 7% | 43% | 247 |
| 2025-11 | 54% | 6% | 39% | 188 |
| 2025-12 | 63% | 7% | 30% | 169 |
| 2026-01 | 71% | 6% | 24% | 191 |
| 2026-02 | 77% | 3% | 20% | 189 |
| 2026-03 | 84% | 3% | 13% | 209 |
| 2026-04 | 81% | 3% | 16% | 161 |
| 2026-05 | 80% | 4% | 16% | 204 |
| 2026-06 | 76% | 6% | 18% | 222 |
| 2026-07 | 83% | 3% | 14% | 276 |
| 2026-08 | 80% | 7% | 13% | 1143 |
| 2026-09 | 73% | 5% | 22% | 41 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Essential when you have too many passwords and not enough brain.“
„It has become a usable app over time.“
„Easy to use on PC, Mac, and iPhone“
„they don't provide person to person help“
„You have to send them a ton of stuff“
„Very comfortable, trustworthy, and secure“
„Dashlane is so easy to use“
„painful email cat and mouse troubleshooting during the week“
What Reddit users say about Dashlane
Additional source: 3 Reddit discussions about Dashlane reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Users share their opinions and concerns about the upcoming changes to Dashlane Free plan“
„Is Dashlane still worth it?“
Frequently asked questions
How do customers rate Dashlane overall?
Dashlane has a solid reputation, scoring an average of 4.2 stars from 5,419 reviews collected across two platforms.
Cite this page
Citatio (2026). Dashlane Reviews September 2026 – 4.2/5 from 5,419 reviews. Retrieved 8 September 2026 from https://citatio.ai/dashlane-reviews/
Data verifiable via our public audit log: Methodology · Transparency