Dashlane Reviews & Ratings October 2026

Dashlane’s billing and payment system has drawn intense criticism from users, with 130 complaints flagged in reviews, far outnumbering the 8 positive mentions. For over a year, the overall sentiment has stayed grim, with average ratings consistently falling below 2 stars each month. People keep running into the same roadblocks: accounts getting locked right when it’s time to renew, payment records and invoices hard to track down, and cancellation procedures that feel unnecessarily complicated. Some users say they’ve lost access to their data altogether, either because their accounts lapsed from inactivity or due to technical glitches. Worse, many claim they couldn’t reach support at all, or were left waiting days for replies. A handful still praise the app’s core features and the helpfulness of its support team, but those positives don’t outweigh the chaos surrounding billing. The situation hasn’t improved much. In several months, ratings plummeted to 1 star, a clear sign that the problems remain unresolved and keep piling up.

People keep hitting roadblocks with Dashlane’s return and refund system, and the complaints are loud and consistent. Out of 101 mentions, 91 reflect clear frustration. Users describe the process as confusing, closed-off, and harsh, especially when they try to cancel a subscription or regain access after a payment hiccup. Plenty say they’ve been locked out despite paying in full, with no straightforward way to get a refund or recover their data. A few do acknowledge small wins: being able to export their vaults, or noticing slight tweaks in how logins work. But those rare positives don’t come close to balancing the overwhelming sense of annoyance. Over time, the pattern holds steady, mostly one-star reviews, with only fleeting, minor upticks early in 2026. The bottom line? Dashlane’s handling of cancellations, refunds, and account recovery after payment problems feels broken, and that feeling isn’t going away.

Dashlane earns high marks from reviewers, especially for keeping data in sync across devices and maintaining a smooth, secure experience. Out of 86 mentions, 66 come with positive feedback, just five express real frustration, which points to a clear pattern of user contentment. Most users emphasize how reliably their passwords, credit card info, and login details stay updated and available, no matter whether they're on a phone, tablet, or computer. A few do bring up problems with logging in, getting help from support, or installing the app on iOS, but these gripes are rare and don’t capture the bigger picture. Over time, the average rating has stayed strong, hitting 5 stars multiple times, with only a minor drop in late 2025 linked to a handful of negative reviews. The steady 5-star rating through 2026, particularly in the last few months, suggests the service has settled into a dependable rhythm that meets what users expect.

Dashlane’s communication has long been a sticking point for users, drawing 66 negative mentions against only 12 positive ones in a total of 83 references. Sentiment has been slowly sinking, especially early in 2026, when a 1-star rating appeared in January. But things began to turn around after February, as ratings climbed steadily, reaching 4 stars and eventually hitting 5 stars by May. Still, many users aren’t convinced. Even with this uptick, communication problems remain a top complaint. People keep mentioning vague messages, slow or nonexistent responses from support, and emails that never arrive. A small number still appreciate timely direct emails and consistent updates, but those positives don’t balance out the broader concerns about how transparent and dependable the company’s interactions feel.