How is the ordering & website of Dashlane?
People’s views on Dashlane’s ordering system and website are all over the map, most seem frustrated, though a few offer praise. Of the 342 mentions tracked, 206 were negative, 119 positive, and 17 neutral, painting a picture of ongoing issues, especially as for managing accounts, canceling subscriptions, or dealing with tech glitches. There’s been a slow but steady uptick in satisfaction since late 2025 and early 2026, when ratings were at their lowest. By mid-2026, things began to look up, and by August 2026, the average score had climbed to 3.52 out of 5, based on 54 reviews, evidence that some stability may be taking hold. But the problems haven’t vanished. Users still complain about being nagged to leave reviews, the app’s clunky mobile experience, and confusing account rules. A handful still appreciate the clean interface and strong security, but for many, the ordering process and website still feel like stumbling blocks.
What customers praise
Many people like how Dashlane feels simple and smooth to use. The way it fills in passwords automatically and keeps secure notes organized really stands out. Users often mention how nice it is to open up the app with Face ID or another biometric method, fast and familiar. They also appreciate that the layout stays the same, day after day, which makes the experience feel steady and trustworthy. Generating strong, unique passwords and keeping sensitive information safe are features that come up again and again as highlights.
What customers said:
- „The Auto-fill and financial features are the best parts“
- „Simple and direct.“
- „I can utilize Face ID for security instead of entering a password“
Common complaints
Users often run into trouble with the website and how orders are handled, especially as for canceling accounts and being prompted to leave reviews. Several people say the cancellation steps are painfully hard to navigate, some even claim they lost all their personal information in the process. The app insists on a five-star rating before letting you move on, which feels pushy and unnatural. On top of that, technical glitches are frequent: logins fail, the app crashes unexpectedly, and transferring data between devices just doesn’t work, especially on phones and tablets.
What customers said:
- „I lost all my passwords because they didn't make any of that clear“
- „has become more clunky since they forced us to go to the browser extension on the PC“
- „Can’t dismiss rate modal on iOS“
How it has changed over time
Since early 2026, Dashlane’s user experience, both in its ordering process and on its website, has shown signs of steady improvement. After a low point of 2.12 in January, ratings climbed gradually, hitting 3.73 by July and holding at 3.52 in August. These gains hint that recent updates might have fixed some of the earlier technical glitches. Still, deeper issues linger, particularly around mandatory reviews and how the platform performs on mobile devices. The overall stability is better now, but the core usability problems haven’t gone away.
What customers said:
- „It no longer works on my Safari“
- „Can’t dismiss rate modal on iOS, ironically asking for a 5 star review“
- „Button to close review request broken“
Practical takeaways
If you're thinking about signing up for Dashlane, know that canceling your subscription isn’t straightforward, expect a tangled process that could leave you scrambling. There’s a real risk of losing your data if you don’t handle the exit carefully. The mobile app, especially on iOS, feels uneven. Some users say they’re stuck with persistent review pop-ups they can’t close, which gets frustrating fast. On the bright side, the foundation of the service, password storage, autofill, and encryption, holds up well. If you prioritize solid security and don’t mind a bit of friction, Dashlane might still be worth it. But if you want a smooth experience when browsing or placing orders, tread carefully.
What customers said:
- „only progression is via writing a review, otherwise blocked from using the app“
- „on mobile they force you to rate 5 star or you can’t exit the screen to get to the app“
- „especially with the secure password app“
„especially with the secure password app“
Original„notamment avec l’appli Mot de passe sécurisés“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.74 | 27 |
| 2025-11 | 2.14 | 14 |
| 2025-12 | 2.70 | 23 |
| 2026-01 | 2.12 | 17 |
| 2026-02 | 3.00 | 8 |
| 2026-03 | 4.00 | 9 |
| 2026-04 | 3.69 | 13 |
| 2026-05 | 3.00 | 12 |
| 2026-06 | 3.38 | 16 |
| 2026-07 | 3.73 | 15 |
| 2026-08 | 3.52 | 54 |
| 2026-09 | 3.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 22% | 7% | 70% | 27 |
| 2025-11 | 21% | 0% | 79% | 14 |
| 2025-12 | 22% | 4% | 74% | 23 |
| 2026-01 | 18% | 6% | 76% | 17 |
| 2026-02 | 50% | 0% | 50% | 8 |
| 2026-03 | 67% | 0% | 33% | 9 |
| 2026-04 | 46% | 15% | 38% | 13 |
| 2026-05 | 33% | 17% | 50% | 12 |
| 2026-06 | 44% | 0% | 56% | 16 |
| 2026-07 | 53% | 0% | 47% | 15 |
| 2026-08 | 46% | 4% | 50% | 54 |
| 2026-09 | 0% | 50% | 50% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„make sure you remember your log in password“
„And have unique passwords.“
„So easy to use“
„login won't load at least once a week“
„Won't install on phone“
„app can not transfer to a new iPad with out scanning a QR code Everytime“
„So simple and easy to use“
„It requires having a desktop, and downloading an extension in your browser, and logging out.“
Cite this page
Citatio (2026). Dashlane Ordering & website: customer reviews September 2026. Retrieved 8 September 2026 from https://citatio.ai/dashlane-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency