How is the durability of Dashlane?
Reviews for Dashlane show a shift from early disappointment to growing satisfaction. In the first half of 2025, users were frustrated, especially over data loss, frequent crashes, and weak customer support. But things changed. By August 2026, ratings had jumped from 2.36★ in October 2025 all the way up to 4.68★, with a noticeable surge of five-star reviews toward the end. Plenty of people now highlight Dashlane’s steady performance, how it holds up over time, and the smooth experience across phones, tablets, and computers. Still, a small group continues to report problems: data vanishing without warning, outdated app versions that don’t work well on older devices, and frustrating interactions with support teams. The pattern is clear, recent updates have made a real difference. But for longtime users clinging to older hardware, some old issues hang on, just beneath the surface.
What Customers Praise
Dashlane earns high marks from users for staying dependable over the long haul. Once people get it running, it quickly becomes a must-have tool, so much so that one user said they couldn’t picture getting by without it. People who’ve trusted it for years, some even over ten, say they’ve never experienced a security breach. They also value how smoothly the app updates and keeps everything in sync as it should. For many, the peace of mind that comes from knowing their data stays safe and intact through the years is exactly what keeps them coming back.
What customers said:
- „Once you get Dashlane set up, you can’t live without it!“
- „Don't know how I coped without this!“
Common Complaints
People keep bringing up the same issues: data vanishing, apps crashing, and support that feels like it’s not there. A few users said they lost every password after an update, or just out of nowhere, and the only assistance they got was a chatbot that didn’t know what to do. Then there’s the problem with older devices: the app simply won’t run on an iPad 6th generation or a Samsung Note 8 anymore. And let’s not forget the desktop apps being pulled, plus browser extensions that don’t behave the same across devices. It’s made working with the app frustrating, inconsistent, and harder than it should be.
What customers said:
- „Unfortunately, most of my data went missing at one point.“
„Unfortunately, most of my data went missing at one point.“
Original„Leider fehlten zwischendurch der Großteil meiner Daten“
- „random secure note attachments were deleted or corrupted in the past“
- „Doesn't work after update 19.1.26.“
„Doesn't work after update 19.1.26.“
Original„Funktioniert nach Update 19.1.26 nicht mehr“
How It Has Changed Over Time
Durability worries hit their peak toward the end of 2025, especially in October and December, when user ratings dipped noticeably. But starting in January 2026, things turned around. By August of that year, satisfaction had climbed to a high of 4.68 out of 5 stars, based on 28 reviews. That spike lines up with a major update and Dashlane’s public acknowledgment of past data access problems. The jump in five-star reviews points to meaningful fixes, likely around core bugs and system reliability. Still, a few users brought up old issues, suggesting lingering doubts for some.
What customers said:
- „We understand what a pain it was for you to not have access to your Dashlane Data, and…“
„We understand what a pain it was for you to not have access to your Dashlane Data, and we're truly sorry for this.“
- „Works seamlessly and is real time saver.“
Practical Takeaways
For anyone thinking about Dashlane, the biggest shift lately is how much more solid the app feels. Sure, the old problems, like losing data or support that felt behind the times, still linger in some minds, and they’re not nothing. But right now, for the majority, the service holds up. People on newer phones, tablets, and up-to-date operating systems are seeing it run without a hitch. Longtime users, in particular, are speaking with much more assurance these days. That said, folks stuck with older devices or those who still prefer desktop software might not have the same smooth ride.
What customers said:
- „The powerful tools contained within the app are incredibly useful, eg password…“
„The powerful tools contained within the app are incredibly useful, eg password generator, multi-platform sync (paid version), and security alerts.“
- „Best app on my devices“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.67 | 6 |
| 2025-10 | 2.36 | 11 |
| 2025-11 | 3.80 | 5 |
| 2025-12 | 2.33 | 3 |
| 2026-01 | 3.50 | 8 |
| 2026-02 | 2.75 | 4 |
| 2026-03 | 5.00 | 3 |
| 2026-04 | 5.00 | 2 |
| 2026-05 | 5.00 | 5 |
| 2026-06 | 4.75 | 8 |
| 2026-07 | 4.50 | 8 |
| 2026-08 | 4.68 | 28 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 67% | 0% | 33% | 6 |
| 2025-10 | 27% | 0% | 73% | 11 |
| 2025-11 | 60% | 0% | 40% | 5 |
| 2025-12 | 33% | 0% | 67% | 3 |
| 2026-01 | 50% | 0% | 50% | 8 |
| 2026-02 | 50% | 0% | 50% | 4 |
| 2026-03 | 100% | 0% | 0% | 3 |
| 2026-04 | 100% | 0% | 0% | 2 |
| 2026-05 | 100% | 0% | 0% | 5 |
| 2026-06 | 75% | 0% | 25% | 8 |
| 2026-07 | 88% | 0% | 13% | 8 |
| 2026-08 | 89% | 4% | 7% | 28 |
Customer voices
Short excerpts - full reviews are available at the original source.
„it's great until it stops working“
„So small that I cannot even recall the specific details to do with the issues“
„I have not had any breaches.“
„Never disappointed in over 7 years.“
„I have been using Dashlane for 12 years“
„I couldn't live without it.“
„Been using for many years now“
„I’ve used it for years and never had a problem.“
Cite this page
Citatio (2026). Dashlane Durability: customer reviews September 2026. Retrieved 8 September 2026 from https://citatio.ai/dashlane-reviews/durability/
Data verifiable via our public audit log: Methodology · Transparency