How is the billing & payment of Dashlane?
Dashlane’s billing and payment system has drawn intense criticism from users, with 130 complaints flagged in reviews, far outnumbering the 8 positive mentions. For over a year, the overall sentiment has stayed grim, with average ratings consistently falling below 2 stars each month. People keep running into the same roadblocks: accounts getting locked right when it’s time to renew, payment records and invoices hard to track down, and cancellation procedures that feel unnecessarily complicated. Some users say they’ve lost access to their data altogether, either because their accounts lapsed from inactivity or due to technical glitches. Worse, many claim they couldn’t reach support at all, or were left waiting days for replies. A handful still praise the app’s core features and the helpfulness of its support team, but those positives don’t outweigh the chaos surrounding billing. The situation hasn’t improved much. In several months, ratings plummeted to 1 star, a clear sign that the problems remain unresolved and keep piling up.
What customers praise
A handful of users genuinely appreciate what Dashlane does best, keeping things secure and simple. They like how passwords auto-fill smoothly across their devices, and they find the option to share credentials with restricted access both smart and practical. A few mention how dependable the app is as for saving and pulling up passwords, which helps them stick to strong, one-of-a-kind logins. One person specifically called out the support team, saying they handled a problem quickly and even issued a refund after a billing mistake. These standout experiences, though uncommon, focus on how well the app works, not on payment hiccups or confusing charges.
What customers said:
- „By contacting them, they were able to help me and I got a refund for the extra…“
„By contacting them, they were able to help me and I got a refund for the extra subscription.“
Original„en les contactant, ils ont pu m'aider et je me suis fait rembourser la formule en trop“
- „Secure passwords.“
„Secure passwords.“
Original„des mots de passes sécures“
- „It's perfect if you only have to memorize one master password!“
„It's perfect if you only have to memorize one master password!“
Original„ただ一つのマスターパスワードを頭の中でだけで記憶していたら完璧ですね！“
Common complaints
People keep running into issues when renewing their subscriptions, sometimes they get locked out of their accounts altogether, unable to retrieve passwords or payment codes. There are consistent reports that Dashlane stops access to user data or refuses logins even after payment has been made. A number of users say their entire vault vanished because their accounts were deleted for inactivity, and recovery wasn’t possible. Others struggle to download past invoices, reach customer support, or cancel their subscriptions, some believe these steps are made deliberately hard. A handful have also flagged unauthorized charges, including minor transactions that set off bank fraud alerts.
What customers said:
- „cant retrieve passwords“
- „they completely blocked my access“
„they completely blocked my access“
Original„bloquearam totalmente o meu acesso“
- „I lost all my data after my account was deleted due to inactivity“
How it has changed over time
The billing and payment experience hasn’t changed much in the last year. For most months, ratings stayed under two stars, just barely above the worst possible score. There was a small bump in August 2026, climbing to 2.17 stars, but that didn’t last long. By May 2026, it had plummeted again to 1.29 stars. This back-and-forth pattern points to ongoing instability. Users keep running into the same issues, time and again. The only real positive note came in August 2026, when one person mentioned resolving an old data access problem, but that was an isolated case. Overall, the feedback paints a picture of persistent trouble. No meaningful progress has been made on the key problems: getting into accounts, renewing subscriptions, or getting help from support when needed. Dashlane hasn’t fixed what matters most.
What customers said:
- „I had to renew my subscription, otherwise I would have lost all my passwords!“
„I had to renew my subscription, otherwise I would have lost all my passwords!“
Original„Ho dovuto rinnovare l'abbonamento altrimenti avrei perso tutte le password!“
- „mostly works but still clunky with logins to devices like Synology NAS“
- „I love that I can share passwords with limited access or full access.“
Practical takeaways
Renewing a Dashlane subscription can be tricky, plenty of users have ended up locked out mid-process. To stay safe, download your data ahead of time and store it somewhere outside the app. If something goes wrong, don’t just wait for automated replies; they often fall short. Instead, try emailing support or messaging them on social media, some folks say real people actually responded. Keep in mind that canceling isn’t always easy, so ask yourself if the risks are worth the convenience. If you're worried about losing your info, looking into a self-hosted alternative might give you more control and peace of mind.
What customers said:
- „after deletion, it was almost impossible to reach any human support“
- „Customer support takes 3 days to send an email just saying "for security reasons please…“
„Customer support takes 3 days to send an email just saying "for security reasons please reply to this email" (ref: Gonzalo from support).“
Original„le sav mets 3j pour envoyer un mail juste avec "pour des raisons de sécurité veuillez juste répondre au mail" cf gonzalo du sav“
- „Thanks, guys, for the great app, and support is always easy to work with.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 1.44 | 16 |
| 2025-11 | 1.00 | 7 |
| 2025-12 | 1.75 | 8 |
| 2026-01 | 1.00 | 3 |
| 2026-02 | 1.89 | 9 |
| 2026-03 | 1.80 | 5 |
| 2026-04 | 1.71 | 7 |
| 2026-05 | 1.29 | 7 |
| 2026-06 | 1.38 | 8 |
| 2026-07 | 1.83 | 6 |
| 2026-08 | 2.17 | 6 |
| 2026-09 | 1.40 | 5 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 0% | 0% | 100% | 16 |
| 2025-11 | 0% | 0% | 100% | 7 |
| 2025-12 | 0% | 13% | 88% | 8 |
| 2026-01 | 0% | 0% | 100% | 3 |
| 2026-02 | 22% | 11% | 67% | 9 |
| 2026-03 | 20% | 0% | 80% | 5 |
| 2026-04 | 0% | 0% | 100% | 7 |
| 2026-05 | 0% | 14% | 86% | 7 |
| 2026-06 | 0% | 0% | 100% | 8 |
| 2026-07 | 17% | 0% | 83% | 6 |
| 2026-08 | 17% | 0% | 83% | 6 |
| 2026-09 | 0% | 0% | 100% | 5 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It's impossible to find how to cancel the auto-renewal subscription.“
„I cannot access my bank“
„I had to buy a new subscription to use Dashlane“
„Bank froze my card“
„Dashlane attempted to take out several 75cent transactions“
„Difficulty downloading the invoice.“
„I am wasting my time because it is not intuitive at all.“
„Do I get my money back“
Cite this page
Citatio (2026). Dashlane Billing & payment: customer reviews September 2026. Retrieved 8 September 2026 from https://citatio.ai/dashlane-reviews/billing/
Data verifiable via our public audit log: Methodology · Transparency