CONCORDIA Reviews & Ratings September 2026
- Quality(13)
- Ordering & website(11)
- Communication(9)
- Customer service(8)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
CONCORDIA has 83 publicly available reviews across 1 platform, providing a complete, evidence-based view of its reputation. The overall rating is based on these reviews. Customer themes, sentiment trends over time, and a SWOT summary are all derived directly from the reviews and linked to their sources.
Key findings
- CONCORDIA has a 3.0 out of 5 stars average from 83 reviews on one portal.
- Customers rate Quality most positively (10 of 25 mentions positive).
- Communication draws the most criticism (9 of 9 mentions negative).
What changed in August 2026
In August 2026, 3 new reviews were analyzed; the average rating moved from 3.0 to 2.3 stars.
- New reviews
- 3
- Average rating
- 2.3/5 (3.0 ↓)
- Positive share
- 0%
Most-discussed themes
- Quality — +1 vs prior month
- Billing & payment — +1 vs prior month
- Communication — +1 vs prior month
- Delivery — +1 vs prior month
- Customer service — unchanged
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Communication: 100% negative across 9 mentions
- Ordering & website: 59% negative across 20 mentions
- Quality: 57% negative across 25 mentions
Opportunities
- Address communication to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of communication could deter new customers
Reviews by portal
The overall 3.0 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.0 / 5 | 83 | 100% | View profile ↗ | |
| Weighted overall | 3.0 / 5 | 83 | 100% | ||
What this analysis covers
Themes in the reviews
Quality25× mentions
10positive13negativeQuality is a common pain point, with 57% of 25 mentions being negative and 40% positive.
Ordering & website20× mentions
7positive11negativeOrdering & website received 20 mentions, with 30% positive feedback and 59% negative feedback. This makes Ordering & website a common pain point.
Customer service14× mentions
4positive8negativeCustomer service has 20% positive feedback and 55% negative feedback across 14 mentions. Customer service is a common pain point.
Communication9× mentions
0positive9negativeCommunication has 9 mentions, with 0% positive feedback and 100% negative feedback. This makes Communication a common pain point.
Billing & payment4× mentions
1positive3negativeBilling & payment has 6% positive feedback and 94% negative feedback across 4 mentions. This makes billing and payment a common pain point.
Delivery3× mentions
0positive3negativeDelivery has 0% positive feedback and 100% negative feedback across 3 mentions. Delivery is a common pain point.
Value for money2× mentions
0positive2negativeValue for money has 0% positive feedback and 100% negative feedback across 2 mentions. This makes it a common pain point.
Durability2× mentions
1positive1negativeDurability has a 50% positive rating and 50% negative rating across 2 mentions. Durability is a common pain point.
Fit & sizing1× mentions
1positive0negativeFit & sizing received 1 positive mention and 0 negative mentions, resulting in 100% positive feedback. Fit & sizing is a clear strength.
Packaging1× mentions
0positive0negativeIn the 1 mention analyzed, Packaging received no positive feedback and no negative comments, so the overall sentiment remains balanced, neither clearly favorable nor unfavorable.
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Communication | Billing & payment | Delivery |
|---|---|---|---|---|---|---|
| 2024-09 | - | 5.0 | - | - | - | - |
| 2024-10 | - | - | 1.0 | - | - | - |
| 2024-11 | - | - | 1.0 | 1.5 | 2.0 | - |
| 2024-12 | - | - | - | - | 5.0 | - |
| 2025-01 | - | 1.0 | 1.0 | 1.0 | - | - |
| 2025-02 | - | 1.0 | - | - | - | 1.0 |
| 2025-03 | 4.0 | 4.0 | 4.8 | - | - | - |
| 2025-04 | 5.0 | 5.0 | 5.0 | - | - | - |
| 2025-05 | 5.0 | - | 1.0 | - | - | - |
| 2025-06 | 3.0 | - | 1.0 | - | - | - |
| 2025-08 | - | - | 5.0 | - | - | - |
| 2025-09 | 2.0 | 2.0 | - | 2.0 | - | - |
| 2025-10 | - | 1.0 | - | - | - | - |
| 2025-11 | 1.0 | - | 1.0 | - | - | - |
| 2025-12 | 1.0 | - | - | - | - | - |
| 2026-01 | - | 1.0 | - | 1.0 | - | - |
| 2026-03 | - | 3.0 | - | - | - | - |
| 2026-04 | 4.0 | - | - | - | 1.0 | - |
| 2026-05 | - | 1.0 | - | 1.0 | - | - |
| 2026-06 | 1.0 | - | - | - | - | 1.0 |
| 2026-07 | 3.0 | - | 3.0 | - | - | - |
| 2026-08 | 3.0 | - | 1.0 | 1.0 | 1.0 | 5.0 |
| 2026-09 | 3.0 | 5.0 | - | 5.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.75 | 4 |
| 2025-10 | 1.00 | 3 |
| 2025-11 | 1.00 | 2 |
| 2025-12 | 1.00 | 1 |
| 2026-01 | 1.00 | 1 |
| 2026-03 | 2.33 | 3 |
| 2026-04 | 2.50 | 2 |
| 2026-05 | 1.00 | 1 |
| 2026-06 | 1.00 | 1 |
| 2026-07 | 3.00 | 1 |
| 2026-08 | 2.33 | 3 |
| 2026-09 | 4.33 | 6 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 0% | 0% | 100% | 4 |
| 2025-10 | 0% | 0% | 100% | 3 |
| 2025-11 | 0% | 0% | 100% | 2 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-03 | 0% | 33% | 67% | 3 |
| 2026-04 | 50% | 0% | 50% | 2 |
| 2026-05 | 0% | 0% | 100% | 1 |
| 2026-06 | 0% | 0% | 100% | 1 |
| 2026-07 | 0% | 100% | 0% | 1 |
| 2026-08 | 0% | 33% | 67% | 3 |
| 2026-09 | 50% | 17% | 33% | 6 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It's the insurance that counts!“
„never any problems“
„Display faulty (text cut off)“
„confusing what has been processed and what is still pending.“
„only usable on one device?!!“
„App blocked for weeks due to "maintenance".“
„I'd prefer to switch back to analog immediately“
„Submitted receipts haven't been processed for over a month“
What Reddit users say about CONCORDIA
Additional source: 5 Reddit discussions about CONCORDIA reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Concordia is not a top university in Canada/world.“
„A future student asks if Concordia is a good university to go to“
Frequently asked questions
How do customers rate CONCORDIA overall?
CONCORDIA has a 3.0-star average rating from 83 reviews on 1 portal.
Cite this page
Citatio (2026). CONCORDIA Reviews September 2026 – 3.0/5 from 83 reviews. Retrieved 19 September 2026 from https://citatio.ai/concordia-reviews/
Data verifiable via our public audit log: Methodology · Transparency