CEWE: Delivery speed (Delivery)
Reviewers report that delivery speed with CEWE is a mixed experience, with the majority expressing satisfaction, 263 positive mentions compared to 23 negative. The overall trend shows a consistent pattern of frustration around delays, especially when orders are time-sensitive, such as for birthdays or holidays. Many customers note that delivery times often exceed the promised window, sometimes by several days or even weeks. While some praise the eventual arrival of their products, others describe the process as disorganized, with poor tracking, unhelpful customer service, and repeated communication failures. A smaller number of users highlight that delivery was faster than expected, but these cases are outweighed by concerns about reliability and predictability. The lack of express shipping options and unclear delivery timelines are recurring themes in negative feedback.
What customers praise
Many customers appreciate when CEWE delivers on time or even ahead of schedule. A few reviewers mention that their orders arrived faster than the estimated delivery date, which was a pleasant surprise. Others note that despite delays, the final product quality was acceptable or even good, which softened the disappointment. These positive experiences are generally tied to the reliability of the final product rather than the speed of delivery itself.
What customers said:
- „What didn't work well was the delivery date.“
„What didn't work well was the delivery date.“
Original„Was weniger gut klappte, war der Liefertermin.“
- „Arrived even faster than announced;)“
„Arrived even faster than announced;)“
Original„Kam schneller als angekündigt;)“
- „The posters arrived with a noticeable crease.“
„The posters arrived with a noticeable crease.“
Original„Die Poster kamen mit einem deutlich Knick bei mir an.“
Common complaints
Common complaints center on delayed deliveries, especially for time-sensitive occasions like birthdays and holidays. Several customers report missing delivery dates by several days, with one order arriving five days late despite a confirmed timeline. Others describe a lack of clear tracking updates, with some saying they were contacted multiple times before the package was even delivered. The absence of express shipping options is also a frequent point of frustration, particularly for last-minute orders.
What customers said:
- „Shopping result: nothing on June 13.“
„Shopping result: nothing on June 13.“
Original„Résultat des courses : rien le 13.“
- „I'm sorry that express shipping isn't available.“
„I'm sorry that express shipping isn't available.“
Original„Ich finde es schade, dass keine Expresslieferung möglich ist.“
- „I ordered a month before the birthday and it should be delivered only after 5-6 weeks“
„I ordered a month before the birthday and it should be delivered only after 5-6 weeks“
Original„Habe es ein Monat vor dem Geburtstag bestellt und es soll erst nach 5-6 Wochen geliefert werden“
How it has changed over time
There is no monthly history available to track changes in delivery speed over time. However, the consistent nature of complaints, especially around delivery delays, poor tracking, and lack of express options, suggests that these issues have persisted across multiple customer experiences. The feedback does not indicate any noticeable improvement or decline in delivery performance over time, as no temporal data is provided.
What customers said:
- „Wrong deliveries, delayed deliveries - then incorrect invoices!“
„Wrong deliveries, delayed deliveries - then incorrect invoices!“
Original„Falsche Lieferungen, verspätete Lieferungen - dann falsche Rechnungen!“
Practical takeaways
For time-sensitive orders, customers should plan ahead and order well in advance to avoid missing deadlines. If possible, consider using alternative services with faster shipping options. Be aware that CEWE does not offer express delivery, which may impact last-minute purchases. Also, double-check the delivery country during order setup, as changes are not always possible after account creation. Finally, monitor tracking details closely, as updates can be inconsistent.
What customers said:
- „You have to order months in advance to get a photo product on time:/“
„You have to order months in advance to get a photo product on time:/“
Original„Da muss man Monate vorher bestellen, um ein Foto Produkt pünktlich zu bekommen:/“
- „It's not nice that when creating and account in the app, the delivery country cannot be…“
„It's not nice that when creating and account in the app, the delivery country cannot be changed.“
Original„Es ist nicht nett, dass bei Erstellung und Konto in der App das Lieferung Land nicht geändert werden kann.“
- „One took about 5 workdays, the other about 3 workdays, and the last one over 7 workdays!“
„One took about 5 workdays, the other about 3 workdays, and the last one over 7 workdays!“
Original„Eine brauchte ca. 5 Arbeitstage, eine ca. 3 Arbeitstage und die letzte benötigte über 7 Arbeitstage!“
Customer voices
Short excerpts - full reviews are available at the original source.
„Shapes and fast delivery“
„Received very quickly“
„Due to defective and delayed delivery and automatic return by post, probably.“
„The agreed delivery date was unfortunately not kept.“
„quick delivery and very good impression“
„Delivery was the weak link!“
„The photomontage was delivered on May 26, 2026, as per the confirmation from May 22, 2026.“
„- Fast delivery“