How is the communication of CEWE?
Customers have mixed views on CEWE’s communication, with roughly equal numbers of positive and negative mentions, 114 positive and 117 negative out of 266 total references. Overall, feedback has trended downward in recent months, despite a strong start in late 2025 with high ratings in November and December. By mid-2026, satisfaction dipped, especially in July and August, when ratings fell to 3.84 and 2.5 stars respectively. Many customers praise timely updates and responsive support, particularly around order status and delivery tracking. However, recurring complaints center on excessive email volume, slow response times, unclear communication about order issues, and poor handling of damaged or missing items. The balance between praise and criticism remains close, but the recent decline suggests growing frustration with how CEWE manages customer interactions, especially during problem resolution.
What customers praise
Many customers appreciate CEWE’s clear and frequent updates on order status, from processing to delivery. Several reviewers highlight fast responses to inquiries and helpful support staff, especially when resolving issues. The ability to track progress through detailed notifications is frequently mentioned as a strong point. Some also value the variety of communication channels and the transparency in delivery timelines.
What customers said:
- „fast responses“
„fast responses“
Original„schnelle Antworten“
- „The regular updates regarding the order.“
„The regular updates regarding the order.“
Original„die regelmäßigen Informativen zur Bestellung“
Common complaints
A major issue is the overwhelming number of emails sent during the ordering process, which many find intrusive and unnecessary. Customers report long wait times for email replies, sometimes up to two days, and difficulty reaching support by phone. Several mention that when problems arise, like missing or damaged items, communication is unclear or unhelpful. Some also note that changes to the website or app interface disrupt their workflow without proper notice.
What customers said:
- „I received a total of 12 emails from you for just this one order.“
„I received a total of 12 emails from you for just this one order.“
Original„Für nur diesen einen Auftrag habe ich von ihnen insgesamt 12 E-Mail-Nachrichten bekommen.“
- „The seemingly 100 emails before it arrived are annoying and unnecessary.“
„The seemingly 100 emails before it arrived are annoying and unnecessary.“
Original„die gefühlt 100 Mails bevor es da war sind nervig und überflüssig“
- „I couldn't get through by phone, and emails took at least 2 days on average to be…“
„I couldn't get through by phone, and emails took at least 2 days on average to be processed.“
Original„Telefonisch war kein Durchkommen, E-Mails brauchten im Schnitt mindestens 2 Tage zur Bearbeitung.“
How it has changed over time
In late 2025, communication received strong ratings, with 4.75 stars in November and 4.54 in January. However, by July 2026, the average dropped to 3.84 stars, and by August, it fell to just 2.5 stars. This decline coincides with increased complaints about email overload, delayed responses, and poor handling of delivery and order issues. The shift suggests that while CEWE’s initial communication was effective, recent changes in processes or staffing may have led to a breakdown in customer trust and satisfaction.
What customers said:
- „She then said they would investigate, question the driver, and send me an email.“
„She then said they would investigate, question the driver, and send me an email.“
Original„Sie meinte dann dass sie nachforschen und der Fahrer befragt wird und ich eine Email bekomme.“
- „Slightly faster processing would be nice.“
„Slightly faster processing would be nice.“
Original„Eine etwas schnellere Bearbeitung wäre schön“
- „Good work, great information regarding the current status.“
„Good work, great information regarding the current status.“
Original„Gute Arbeit, tolle Information über den jeweiligen Sachstand.“
Practical takeaways
If you’re ordering from CEWE, expect frequent email updates, some find them helpful, others overwhelming. For faster support, consider reaching out via email early, as phone access can be difficult. Be aware that order issues like missing pages or damaged items may lead to slow or unclear responses. To avoid confusion, double-check your uploads before finalizing, and keep track of delivery details, as tracking information can be inconsistent. The platform remains functional, but communication quality has declined in recent months.
What customers said:
- „My email was not responded to adequately either.“
„My email was not responded to adequately either.“
Original„Auf eine Mail wurde auch nicht adäquat reagiert.“
- „It raises the suspicion that this is done as a way to increase sales!?“
„It raises the suspicion that this is done as a way to increase sales!?“
Original„Es kommt der Verdacht auf, das dies als Umsatzsteigerungs-Maßnahme 'gemacht' wird!?“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.00 | 4 |
| 2025-10 | 4.00 | 1 |
| 2025-11 | 4.75 | 12 |
| 2025-12 | 4.35 | 48 |
| 2026-01 | 4.54 | 24 |
| 2026-02 | 4.59 | 27 |
| 2026-03 | 4.27 | 22 |
| 2026-04 | 4.23 | 13 |
| 2026-05 | 4.13 | 23 |
| 2026-06 | 4.09 | 11 |
| 2026-07 | 3.84 | 25 |
| 2026-08 | 2.50 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 0% | 0% | 100% | 4 |
| 2025-10 | 0% | 100% | 0% | 1 |
| 2025-11 | 67% | 17% | 17% | 12 |
| 2025-12 | 50% | 10% | 40% | 48 |
| 2026-01 | 54% | 21% | 25% | 24 |
| 2026-02 | 70% | 4% | 26% | 27 |
| 2026-03 | 59% | 14% | 27% | 22 |
| 2026-04 | 46% | 15% | 38% | 13 |
| 2026-05 | 57% | 0% | 43% | 23 |
| 2026-06 | 45% | 18% | 36% | 11 |
| 2026-07 | 44% | 16% | 40% | 25 |
| 2026-08 | 0% | 50% | 50% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It would be nice if the AI could tell you when you have the same picture in twice.“
„Information regarding processing status and delivery.“
„Sending photos also worked well.“
„I also didn't receive a notification that my order was ready.“
„Your constant requests for reviews are just annoying.“
„I most liked the communication and status updates from order to delivery.“
„Responded to my questions quickly and comprehensively“
„I find these repeated requests for feedback annoying!“
What Reddit users discuss
Below are extracts from Reddit which discuss communication in more detail - each linked to the original thread.
„Keine Ahnung wer im Druckprozess ...“
Cite this page
Citatio (2026). CEWE Communication: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/cewe-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency