Casio Reviews & Ratings 2026
- Quality(717)
- Ordering & website(400)
- Customer service(309)
- Communication(160)
- Durability(80)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Casio: 7,405 reviews across 5 platforms, giving you a complete, evidence-based view of Casio's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 7405 reviews on 5 portals, Casio averages 3.8 out of 5 stars.
- Customers rate Quality most positively (906 of 1761 mentions positive).
- Billing & payment draws the most criticism (17 of 17 mentions negative).
SWOT summary
Strengths
- Quality: 53% positive across 1761 mentions
Weaknesses
- Billing & payment: 100% negative across 17 mentions
- Returns & refunds: 89% negative across 32 mentions
- Communication: 75% negative across 207 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.8 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.9 / 5 | 4,280 | 57.8% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 1,562 | 21.1% | View profile ↗ | |
| Apple App Store | 3.0 / 5 | 1,338 | 18.1% | View profile ↗ | |
| Google Play | 2.6 / 5 | 172 | 2.3% | View profile ↗ | |
| Trustpilot | 2.2 / 5 | 53 | 0.7% | View profile ↗ | |
| Weighted overall | 3.8 / 5 | 7,405 | 100% | ||
What this analysis covers
- Google Play : 4,280 reviews
- Apple App Store : 1,562 reviews
- Apple App Store : 1,338 reviews
- Google Play : 172 reviews
- Trustpilot : 53 reviews
Period covered: Sept 2017 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality1761× mentions
906positive717negativeAcross 1761 mentions, 53% of Quality feedback is positive and 39% negative. That makes Quality a mixed area.
Ordering & website641× mentions
164positive400negativeAcross 641 mentions, 29% of Ordering & website feedback is positive and 59% negative. That makes Ordering & website a common pain point.
Customer service428× mentions
75positive309negativeAcross 428 mentions, 19% of Customer service feedback is positive and 70% negative. That makes Customer service a common pain point.
Communication207× mentions
14positive160negativeAcross 207 mentions, 8% of Communication feedback is positive and 75% negative. That makes Communication a common pain point.
Fit & sizing156× mentions
65positive48negativeAcross 156 mentions, 42% of Fit & sizing feedback is positive and 30% negative. That makes Fit & sizing a mixed area.
Durability137× mentions
51positive80negativeAcross 137 mentions, 39% of Durability feedback is positive and 56% negative. That makes Durability a common pain point.
Value for money99× mentions
36positive44negativeAcross 99 mentions, 36% of Value for money feedback is positive and 45% negative. That makes Value for money a mixed area.
Delivery63× mentions
16positive20negativeAcross 63 mentions, 29% of Delivery feedback is positive and 31% negative. That makes Delivery a mixed area.
Returns & refunds32× mentions
1positive28negativeAcross 32 mentions, 2% of Returns & refunds feedback is positive and 89% negative. That makes Returns & refunds a common pain point.
Material17× mentions
9positive4negativeAcross 17 mentions, 47% of Material feedback is positive and 20% negative. That makes Material a mixed area.
Billing & payment17× mentions
0positive17negativeAcross 17 mentions, 0% of Billing & payment feedback is positive and 100% negative. That makes Billing & payment a common pain point.
Packaging5× mentions
2positive0negativeAcross 5 mentions, 38% of Packaging feedback is positive and 0% negative. That makes Packaging a mixed area.
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Communication | Fit & sizing | Durability |
|---|---|---|---|---|---|---|
| 2025-08 | - | - | - | - | 2.9 | - |
| 2025-09 | 3.1 | 2.4 | 2.9 | 2.2 | 3.0 | 4.0 |
| 2025-10 | 2.9 | 2.0 | 1.8 | 2.0 | 2.7 | 2.3 |
| 2025-11 | 3.2 | 2.4 | 2.2 | 1.5 | - | 2.3 |
| 2025-12 | 3.4 | 2.6 | 2.7 | 2.1 | 4.0 | 3.0 |
| 2026-01 | 3.6 | 2.6 | 2.6 | 3.1 | 4.8 | 2.9 |
| 2026-02 | 3.5 | 3.4 | 2.4 | 2.4 | 4.6 | 2.5 |
| 2026-03 | 3.5 | 3.3 | 2.1 | 2.3 | 3.2 | 2.6 |
| 2026-04 | 3.7 | 3.0 | 3.0 | 2.5 | 3.8 | 2.7 |
| 2026-05 | 3.5 | 3.2 | 2.5 | 2.8 | 4.4 | 3.8 |
| 2026-06 | 3.4 | 3.1 | 2.8 | 2.7 | 4.2 | 2.8 |
| 2026-07 | 3.4 | 2.9 | 2.8 | 2.5 | 3.7 | 3.3 |
| 2026-08 | 3.7 | 3.0 | 2.3 | 3.0 | 2.6 | 3.5 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.09 | 118 |
| 2025-10 | 3.06 | 107 |
| 2025-11 | 3.43 | 133 |
| 2025-12 | 3.73 | 285 |
| 2026-01 | 3.93 | 337 |
| 2026-02 | 3.87 | 370 |
| 2026-03 | 3.94 | 438 |
| 2026-04 | 3.97 | 363 |
| 2026-05 | 3.91 | 390 |
| 2026-06 | 3.76 | 398 |
| 2026-07 | 3.76 | 442 |
| 2026-08 | 3.82 | 261 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 39% | 14% | 47% | 118 |
| 2025-10 | 39% | 10% | 50% | 107 |
| 2025-11 | 50% | 13% | 38% | 133 |
| 2025-12 | 58% | 13% | 29% | 285 |
| 2026-01 | 62% | 13% | 25% | 337 |
| 2026-02 | 59% | 14% | 28% | 370 |
| 2026-03 | 65% | 11% | 25% | 438 |
| 2026-04 | 63% | 11% | 26% | 363 |
| 2026-05 | 65% | 11% | 24% | 390 |
| 2026-06 | 58% | 10% | 32% | 398 |
| 2026-07 | 60% | 11% | 29% | 442 |
| 2026-08 | 61% | 10% | 28% | 261 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I like Casio watches and I'm sure the technology will just get more advanced“
„100+ steps before you can start setting your watches“
„excellent app to set up and adjust watch“
„only one problem is when manually adjusting hands, have to tap button opposite way to forward or backwards watch hands“
„My G shock watch is one of the best watches I’ve ever owned“
„I’m very happy with my Casio Edifice watch.“
„Even for an old technophobe like myself I can easily control all my Casio watches“
„Loving my G-Shock great value“
What Reddit users say about Casio
Additional source: 7 Reddit discussions about Casio reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„the best cheap Casio, in terms of value and features for the cost, is the F201WA“
„obviously we all love their watches“
„after two weeks with the watch and plenty of outdoor time the watch was still showing medium charge level“
Frequently asked questions
How do customers rate Casio overall?
Casio averages 3.8 out of 5 stars across 7405 analyzed reviews on 5 portals.
Cite this page
Citatio (2026). Casio Reviews 2026 – 3.8/5 from 7,405 reviews. Retrieved 20 August 2026 from https://citatio.ai/casio-reviews/
Data verifiable via our public audit log: Methodology · Transparency