How is the customer service of bexio?
Reviewers report widespread dissatisfaction with bexio’s customer service, with 18 out of 20 mentions negative. Feedback consistently cites poor responsiveness, unhelpful support staff, and unresolved technical issues. Delays in replies, dismissive attitudes, and aggressive follow-ups are common, especially during problems. A few positive mentions highlight online resources and occasional fast support, but these are rare. Average ratings remain low, with multiple 1-star reviews in 2025 and 2026. A few 3-star reviews in early 2025 and late 2025 suggest brief improvements, but these were short-lived and not sustained.
What customers praise
A small number of users value bexio's online resources and the team's efforts to improve the platform. One reviewer reported fast support when needed and praised the quality of the materials. These limited positive experiences indicate that bexio has functional support channels and a commitment to development, though access and effectiveness are inconsistent.
What customers said:
- „Team is working in constantly improving the tool.“
Common complaints
Customers report frequent unresponsiveness from support, with long delays or no replies to emails. Support is often described as dismissive, unhelpful, or aggressive, particularly regarding billing or technical issues. App problems like failed scans, duplicate entries, and post-update malfunctions receive little or no assistance. Some users say they were misled during sales, as promised features were actually upsells or did not work as expected.
What customers said:
- „Support was lacking from Bexio's side“
„Support was lacking from Bexio's side“
Original„Support fehlte von Seiten Bexio“
- „the feature i was promised was actually an upsell“
- „Need support? Good luck, especially if you need support in English.“
How it has changed over time
Customer service ratings have stayed low since early 2025. Multiple 1-star reviews appeared in 2025 and 2026. Three-star reviews in March and November 2025 showed brief improvement but did not last. Negative feedback about responsiveness and tone continued throughout the year. No significant change in service quality has occurred. The overall trend shows no meaningful improvement.
What customers said:
- „they insisted that i signed the contract and I have to pay and it doesn't matter“
- „Support when needed was fast.“
Practical takeaways
bexio may not be the best fit for businesses needing timely and reliable support, especially those requiring stable operations. Support consistency is lacking, and technical issues recur frequently, causing operational disruptions. Sales calls and onboarding promises may misrepresent available features. Online resources exist but do not replace direct assistance during problems.
What customers said:
- „Poor customer service and accusative attitudes“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-03 | 1.00 | 1 |
| 2025-04 | 3.00 | 2 |
| 2025-07 | 1.50 | 2 |
| 2025-09 | 1.00 | 1 |
| 2025-10 | 2.00 | 1 |
| 2025-11 | 3.00 | 2 |
| 2025-12 | 1.00 | 1 |
| 2026-01 | 1.00 | 1 |
| 2026-02 | 1.00 | 1 |
| 2026-03 | 1.00 | 2 |
| 2026-06 | 1.00 | 1 |
| 2026-07 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-03 | 0% | 0% | 100% | 1 |
| 2025-04 | 50% | 0% | 50% | 2 |
| 2025-07 | 0% | 0% | 100% | 2 |
| 2025-09 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2025-11 | 50% | 0% | 50% | 2 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-03 | 0% | 0% | 100% | 2 |
| 2026-06 | 0% | 0% | 100% | 1 |
| 2026-07 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Poor customer service and accusative attitudes“
„Excessive delays or no replies to emails“
„no gesture or compromise was even considered“
„I received a sales call after signing up for a trial.“
„Aggressive salespeople“
„Poor support.“
„Support usually doesn't address the issues and expects you to fix software bugs yourself.“
„Customer support is miserable; they are good at sending payment reminders, but only reply every other time.“
Cite this page
Citatio (2026). bexio Customer service: customer reviews September 2026. Retrieved 18 August 2026 from https://citatio.ai/bexio-reviews/customer-service/
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