Atupri Reviews & Ratings October 2026
Atupri reviews: the verdict
Reviewers report that Atupri’s app and service are consistently unreliable, with 1.5 out of 5 stars across 126 reviews and a drop to 1.4 over the last 12 months. Customers describe widespread issues with quality, citing frequent crashes, slow performance, and persistent technical problems, with 95% of mentions in this theme being negative. Ordering and website functionality are also heavily criticized, with 97% of mentions negative, including repeated login failures, broken redirects, and inability to access key features like billing or insurance details. Customer service receives similar treatment, with 94% of mentions negative, reflecting poor responsiveness and unresolved issues. The few positive comments on any theme are outweighed by consistent, detailed complaints across all areas.
Key findings
- Across 126 reviews on 1 portal, the recency-weighted average is 1.5 out of 5.
- The last 12 months average 1.4 out of 5 from 42 reviews (-0.1).
- Customer service is the most positively rated theme: 6% of 31 mentions are positive.
- Ordering & website draws the most criticism: 97% of 36 mentions are negative.
- Quality(37)
- Ordering & website(35)
- Customer service(29)
- Communication(12)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
126 reviews · 1 portals · 2024-11 – 2026-09 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 2 new reviews were analyzed; the average rating held at 1.5 stars.
- New reviews
- 2
- Average rating
- 1.5/5
- Positive share
- 0%
Most-discussed themes
- Ordering & website — +2 vs prior month
- Customer service — +1 vs prior month
Atupri rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.00 | 5 |
| 2025-10 | 1.33 | 6 |
| 2025-11 | 1.50 | 4 |
| 2025-12 | 1.25 | 8 |
| 2026-01 | 1.00 | 1 |
| 2026-02 | 1.00 | 4 |
| 2026-03 | 5.00 | 1 |
| 2026-04 | 1.00 | 1 |
| 2026-05 | 1.00 | 2 |
| 2026-06 | 1.55 | 11 |
| 2026-07 | 1.33 | 3 |
| 2026-09 | 1.50 | 2 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 0% | 0% | 100% | 5 |
| 2025-10 | 0% | 0% | 100% | 6 |
| 2025-11 | 0% | 0% | 100% | 4 |
| 2025-12 | 0% | 0% | 100% | 8 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 4 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 0% | 0% | 100% | 1 |
| 2026-05 | 0% | 0% | 100% | 2 |
| 2026-06 | 9% | 0% | 91% | 11 |
| 2026-07 | 0% | 0% | 100% | 3 |
| 2026-09 | 0% | 0% | 100% | 2 |
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Communication | Durability | Billing & payment |
|---|---|---|---|---|---|---|
| 2024-11 | - | - | - | - | 1.0 | - |
| 2024-12 | - | - | - | 1.0 | - | - |
| 2025-03 | - | - | - | 1.0 | - | - |
| 2025-04 | - | - | 1.0 | 1.0 | - | - |
| 2025-05 | 1.1 | 1.3 | 1.5 | 1.0 | - | 1.0 |
| 2025-06 | 1.0 | 1.0 | 1.0 | - | - | - |
| 2025-07 | 2.5 | 1.0 | 1.1 | 1.3 | - | - |
| 2025-08 | 2.0 | 1.3 | 2.5 | 2.0 | - | - |
| 2025-09 | 1.0 | 1.0 | 1.0 | 1.0 | - | - |
| 2025-10 | 2.0 | 1.0 | 1.5 | 1.0 | 2.0 | 1.0 |
| 2025-11 | 1.0 | 2.0 | - | - | - | - |
| 2025-12 | 1.5 | 1.5 | 2.0 | - | - | - |
| 2026-02 | 1.0 | 1.0 | 1.0 | 1.0 | - | 1.0 |
| 2026-04 | - | 1.0 | 1.0 | 1.0 | - | - |
| 2026-05 | 1.0 | - | - | - | - | - |
| 2026-06 | 1.0 | 1.3 | 1.0 | - | 2.0 | - |
| 2026-07 | 2.0 | - | - | - | - | - |
| 2026-09 | - | 1.5 | 1.0 | - | - | - |
Latest Atupri customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„New updates change nothing“
„Laggy, takes long to load“
„can't print any documents and instead instantly redirects it to bank app“
„Constantly have to re-login each use which is frustrating and a waste of time“
„Keeps asking for my email address.“
„Login not possible.“
What Reddit users say about Atupri
From 4 Reddit threads that mention Atupri. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„They pay CHF 200 per year for fitness membership.“
„Is it possible to cancel the Atupri insurance now, before it starts in January, and choose another provider on the standard model?“
Atupri review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality39× mentions
1positive37negativeOrdering & website36× mentions
1positive35negativeCustomer service31× mentions
2positive29negativeCommunication12× mentions
0positive12negativeDurability3× mentions
0positive3negativeBilling & payment3× mentions
0positive3negativeDelivery2× mentions
1positive1negativeValue for money1× mentions
0positive1negative
Reviews about Atupri quality
39 mentions · 3% positive · 95% negative
Atupri’s app has 37 negative mentions and only 1 positive review. Users report ongoing instability, frequent crashes, and recurring technical issues that have worsened over time. The app is described as unreliable, slow, and increasingly difficult to use. Problems persist even after updates. A few users recall past improvements, but the overall trend shows declining performance and user experience. The single positive review notes the app’s practicality, but this is outweighed by widespread complaints about functionality and responsiveness.
What customers said:
- „Very practical application“
„Very practical application“
Original„application très pratique“
- „But it doesn't work anymore..“
„But it doesn't work anymore..“
Original„geht aber nicht mehr..“
Reviews about Atupri ordering & website
36 mentions · 3% positive · 97% negative
Atupri's ordering process and website functionality have serious issues, with 34 negative mentions and only one positive. Customers report frequent login failures, app instability, and broken redirects between the app and website. Technical glitches prevent access to basic features like viewing bills and managing insurance details. One review describes the site and app as 'very pleasant and easy to use,' but this is an outlier. The absence of monthly history data limits trend tracking, but the consistent pattern of complaints indicates long-standing problems. Atupri's system is widely seen as unreliable and difficult to navigate.
What customers said:
- „Their website and app are very pleasant and easy to use.“
„Their website and app are very pleasant and easy to use.“
Original„leur site internet et app sont très agréables et faciles à utiliser“
- „Doesn't give us a choice of language“
„Doesn't give us a choice of language“
Original„ne nous laisse pas le choix des langue“
Reviews about Atupri customer service
31 mentions · 6% positive · 94% negative
Atupri's customer service faces serious issues, especially with login functionality and app reliability. Out of 30 mentions, 28 are negative and only 2 are positive. Common complaints include persistent login failures, app crashes, and unresponsive support. Many users report that problems like failed biometric authentication, missing documents, and error messages have lasted months or years. Despite a few positive comments about general service quality, technical issues and poor support dominate. Sentiment remains consistently negative, with no evidence of improvement due to lack of monthly history data.
What customers said:
- „Good insurance.“
„Good insurance.“
Original„Bonne Assurance“
- „I've been a member for years.“
„I've been a member for years.“
Original„bin seit Jahren dabei“
Atupri review sources, coverage and method
The overall 1.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 1.6 / 5 | 126 | 100% | View profile ↗ | |
| Weighted overall | 1.5 / 5 | 126 | 100% | ||
Period covered: 2024-11 – 2026-09. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). Atupri Reviews October 2026 – 1.5/5 from 126 reviews. Retrieved 7 October 2026 from https://citatio.ai/atupri-reviews/
Data verifiable via our public audit log: Methodology · Transparency