How is the returns & refunds of aiqfome?
Reviewers report widespread frustration with aiqfome’s returns and refunds process, with 60 negative mentions and only 2 positive ones. The main issues are delayed or missing refunds, no response from support, and difficulty canceling orders. Many users describe the experience as unreliable, with some calling the app 'caloteiro', meaning deliberate non-payment. A few customers note improved refund speed over time, but positive cases remain rare. The overall sentiment stays consistently negative, with no significant change over time due to lack of monthly history. The core problem is a systemic failure to process refunds and communicate with users after cancellations or failed deliveries.
What customers praise
A few users report that aiqfome's refund process can be fast when it works. One reviewer mentioned a 'reembolso rápido.' Another called it 'muito melhor e mais confiável que o concorrente.' These limited positive experiences show the system can function properly under the right conditions.
What customers said:
- „Fast refund“
„Fast refund“
Original„Reembolso rápido“
- „Much better and more reliable than the competitor.“
„Much better and more reliable than the competitor.“
Original„Muito melhor e mais confiável que o concorrente“
Common complaints
Customers report that refunds are not issued after canceling orders, even after paying for items they never received. Some wait days for support responses with no update. The app’s cancellation process is difficult, requiring users to contact support via chat instead of using a direct in-app option. Some users say their accounts were closed or orders canceled without consent and they were not refunded.
What customers said:
- „Order canceled without a refund“
„Order canceled without a refund“
Original„Pedido cancelado sem reembolso“
How it has changed over time
No monthly history is available to track changes in customer sentiment. Without this data, it is not possible to determine if the returns and refunds process has improved or worsened. Current data shows a consistent pattern of negative feedback with no evidence of change in user experience over time.
What customers said:
- „They prevented me from closing my account.“
„They prevented me from closing my account.“
Original„impediram o encerramento da minha conta“
- „I can't cancel.“
„I can't cancel.“
Original„nao consigo cancelar“
Practical takeaways
Users of aiqfome report delays or failures in getting refunds after canceling orders or not receiving deliveries. The app offers only in-app chat for support, and responses are slow. Keep records of payments and communications. Many negative reviews suggest treating the platform with caution. Consider alternatives with more reliable refund policies.
What customers said:
- „Difficulty with cancellation and refunds through the app.“
„Difficulty with cancellation and refunds through the app.“
Original„dificuldade no cancelamento e estorno pelo aplicativo“
- „The worst app ever; it seems like it was made only for the sellers and not for the…“
„The worst app ever; it seems like it was made only for the sellers and not for the customers!“
Original„Nunca fizeram um chat pra entrar em contato com a loja sempre nessa babaquice de whatsapp sendo que nem no whatsapp eles respondem.“
Customer voices
Short excerpts - full reviews are available at the original source.
„Refund not processed after order cancellation.“
„I made the payment online and still haven't received my refund.“
„I requested a cancellation, but I didn't get a refund for the amount paid.“
„They didn't return my money“
„Disappearance of active coupons“
„I can't cancel without losing what I paid.“
„I've been waiting 4 days for a refund“
„The payment made through the app was not refunded“
Cite this page
Citatio (2026). aiqfome Returns & refunds: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/aiqfome-reviews/returns/
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