How is the customer service of aiqfome?
aiqfome's customer service has 298 negative mentions and only 23 positive ones. Most complaints involve account blocks, poor communication, and unresponsive support, especially for delivery drivers who depend on the platform for income. Users report being blocked without clear reasons, often after short inactivity due to illness or personal issues, and say they cannot regain access even after months. A few positive reviews mention helpful support, but these are rare and tied to isolated incidents. Sentiment has remained consistently negative, with no evidence of improvement due to lack of monthly data. The feedback imbalance indicates a systemic problem in handling customer concerns.
What customers praise
Customers occasionally praise aiqfome support when it is responsive and helpful. Some users report quick resolutions, professional communication, and a caring attitude from support staff. Positive experiences are linked to specific cases like reactivating suspended accounts or fixing delivery issues. Reviews use words like 'espetacular' and 'super ótimo' to describe these interactions. These cases are rare and do not represent the overall experience.
What customers said:
- „Great service“
„Great service“
Original„ótimo atendimento“
- „Spectacular service“
„Spectacular service“
Original„atendimento espetacular“
- „Great customer service, congratulations.“
„Great customer service, congratulations.“
Original„atendimento super ótimo parabéns“
Common complaints
Delivery drivers frequently report account blocks without clear explanations. Accounts are locked after short inactivity periods due to illness or personal reasons, with no appeal process available. Repeated blocks prevent users from earning income. Many users cannot contact support, receiving no replies despite multiple attempts. Some users are charged for services they cannot access, increasing frustration.
What customers said:
- „Poor customer support from Aiqfome“
„Poor customer support from Aiqfome“
Original„o mau atendimento do suporte Aiqfome“
- „Lack of support for refunds“
„Lack of support for refunds“
Original„falta de suporte para estorno“
- „Delivery person removed from the platform without explanation“
„Delivery person removed from the platform without explanation“
Original„Entregador excluído da plataforma sem satisfação“
How it has changed over time
There is no monthly history to track changes in customer service quality. Without trend data, it is impossible to assess whether service issues have worsened, improved, or stayed the same. Negative feedback has been consistent across all mentions. This suggests service problems have persisted without significant intervention. Users cannot determine whether recent changes have had any effect.
What customers said:
- „I got sick and spent a few days without driving for the app.“
„I got sick and spent a few days without driving for the app.“
Original„adoeci passei uns dias sem rodar no aplicativo“
Practical takeaways
Users facing account blocks or delivery issues should document all support attempts and use official channels. If blocked, try reactivating the account via the app’s support section and keep records of all interactions. Users with registration errors should test different devices or internet connections. Due to low response rates, escalate to social media or consumer protection agencies if no resolution is found.
What customers said:
- „without giving me any explanation“
„without giving me any explanation“
Original„sem me dar satisfação“
- „Recurring account blocking on the Robne app prevents work and income generation“
„Recurring account blocking on the Robne app prevents work and income generation“
Original„Bloqueio recorrente da conta no aplicativo Robne impede o trabalho e a geração de renda“
- „I can't get in touch with support“
„I can't get in touch with support“
Original„não consigo contato com o suporte“
Customer voices
Short excerpts - full reviews are available at the original source.
„The platform blocked me at the beginning of the year because I couldn't make deliveries for a few days.“
„It says to contact the“
„My MEI account has been blocked for a year and they won't reply to me.“
„They blocked my account almost a year ago and still haven't unblocked me to this day.“
„I can't get in touch with anyone from support or the store“
„The support is super helpful“
„They don't respond to customers.“
„I really like the customer service.“
Cite this page
Citatio (2026). aiqfome Customer service: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/aiqfome-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency