Adyen Reviews & Ratings 2026
- Quality(12)
- Customer service(18)
- Billing & payment(18)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Adyen: 68 reviews across 4 platforms, giving you a complete, evidence-based view of Adyen's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 68 reviews on 4 portals, Adyen averages 1.9 out of 5 stars.
- Customers rate Quality most positively (12 of 20 mentions positive).
- Billing & payment draws the most criticism (18 of 20 mentions negative).
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 86% negative across 20 mentions
- Ordering & website: 79% negative across 6 mentions
- Communication: 76% negative across 5 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 1.9 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trustpilot | 1.3 / 5 | 43 | 63.2% | View profile ↗ | |
| Capterra | 4.4 / 5 | 19 | 27.9% | View profile ↗ | |
| Google Play | 1.0 / 5 | 5 | 7.4% | View profile ↗ | |
| Apple App Store | 3.0 / 5 | 1 | 1.5% | View profile ↗ | |
| Weighted overall | 1.9 / 5 | 68 | 100% | ||
What this analysis covers
- Trustpilot : 43 reviews
- Capterra : 19 reviews
- Google Play : 5 reviews
- Apple App Store : 1 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service27× mentions
9positive18negativeAcross 27 mentions, 35% of Customer service feedback is positive and 65% negative. That makes Customer service a common pain point.
Billing & payment20× mentions
2positive18negativeAcross 20 mentions, 14% of Billing & payment feedback is positive and 86% negative. That makes Billing & payment a common pain point.
Quality20× mentions
12positive7negativeAcross 20 mentions, 43% of Quality feedback is positive and 53% negative. That makes Quality a common pain point.
Ordering & website6× mentions
2positive4negativeAcross 6 mentions, 21% of Ordering & website feedback is positive and 79% negative. That makes Ordering & website a common pain point.
Communication5× mentions
1positive4negativeAcross 5 mentions, 24% of Communication feedback is positive and 76% negative. That makes Communication a common pain point.
Value for money3× mentions
2positive1negativeAcross 3 mentions, 65% of Value for money feedback is positive and 35% negative. That makes Value for money largely positive.
Themes over time
Data as table
| Month | Customer service | Billing & payment | Quality | Ordering & website | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2024-09 | - | 1.0 | - | - | - | - |
| 2024-12 | - | 1.0 | 5.0 | - | 1.0 | - |
| 2025-02 | 4.0 | - | 3.0 | 4.0 | - | - |
| 2025-03 | 5.0 | 3.0 | - | - | - | - |
| 2025-04 | 4.2 | - | 5.0 | 5.0 | - | 5.0 |
| 2025-05 | 5.0 | 1.0 | - | - | - | - |
| 2025-06 | 1.0 | - | - | - | 1.0 | - |
| 2025-07 | 2.4 | 1.0 | 3.3 | - | - | 2.5 |
| 2025-08 | - | 1.0 | - | - | 1.0 | - |
| 2025-09 | - | - | 3.0 | - | - | - |
| 2025-10 | 2.8 | 1.0 | 4.5 | 5.0 | 5.0 | - |
| 2025-11 | - | - | 1.0 | 1.0 | - | - |
| 2025-12 | 1.0 | 1.0 | 4.0 | 4.0 | - | - |
| 2026-02 | 1.0 | 1.0 | 1.0 | - | 1.0 | - |
| 2026-03 | 1.0 | 1.0 | - | - | - | - |
| 2026-04 | - | 1.0 | - | - | - | - |
| 2026-05 | 1.0 | - | 4.0 | - | - | - |
| 2026-07 | 5.0 | 2.7 | - | 2.0 | - | - |
| 2026-08 | - | - | 1.0 | - | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-07 | 2.00 | 7 |
| 2025-08 | 1.67 | 3 |
| 2025-09 | 1.67 | 3 |
| 2025-10 | 2.75 | 4 |
| 2025-11 | 1.00 | 1 |
| 2025-12 | 2.50 | 2 |
| 2026-02 | 1.00 | 5 |
| 2026-03 | 1.00 | 2 |
| 2026-04 | 1.00 | 1 |
| 2026-05 | 2.50 | 2 |
| 2026-07 | 2.25 | 4 |
| 2026-08 | 1.25 | 4 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-07 | 29% | 0% | 71% | 7 |
| 2025-08 | 0% | 33% | 67% | 3 |
| 2025-09 | 0% | 33% | 67% | 3 |
| 2025-10 | 50% | 0% | 50% | 4 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 50% | 0% | 50% | 2 |
| 2026-02 | 0% | 0% | 100% | 5 |
| 2026-03 | 0% | 0% | 100% | 2 |
| 2026-04 | 0% | 0% | 100% | 1 |
| 2026-05 | 50% | 0% | 50% | 2 |
| 2026-07 | 25% | 0% | 75% | 4 |
| 2026-08 | 0% | 0% | 100% | 4 |
Customer voices
Short excerpts - full reviews are available at the original source.
„If you value not having coverage to sell tickets that your company depends on with any reliability“
„If you value not having coverage to“
„Freeze on the first loading screen“
„dose not work on nothingphone 2a“
„Oops, something went wrong“
„Payment processing is awful“
„funds get transferred to us quickly“
„strong community support and smooth testing workflows“
What Reddit users say about Adyen
Additional source: 2 Reddit discussions about Adyen reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I am a bit shocked and at the same time thinking on buying it“
Frequently asked questions
How do customers rate Adyen overall?
Adyen averages 1.9 out of 5 stars across 68 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). Adyen Reviews 2026 – 1.9/5 from 68 reviews. Retrieved 19 August 2026 from https://citatio.ai/adyen-reviews/
Data verifiable via our public audit log: Methodology · Transparency