Adyen Reviews & Ratings October 2026
Adyen reviews: the verdict
Reviewers report Adyen has a low overall rating of 1.7 out of 5 based on 74 reviews across four portals, with a slightly lower score of 1.6 over the last 12 months from 31 reviews. Customers describe customer service as a major concern, with 28 mentions, 68% negative, citing slow responses and unhelpful support. Quality receives mixed feedback, with 22 mentions and 55% positive, 41% negative sentiment, though specific issues are rarely detailed. The main criticism centers on inconsistent performance and unresolved technical problems, which persist despite reported improvements in some areas.
Key findings
- Across 74 reviews on 4 portals, the recency-weighted average is 1.7 out of 5.
- The last 12 months average 1.6 out of 5 from 31 reviews (-0.1).
- Quality is the most positively rated theme: 55% of 22 mentions are positive.
- 64% of the reviews come from Trustpilot.
- Customer service(19)
- Billing & payment(17)
- Quality(9)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
74 reviews · 4 portals · 2024-08 – 2026-09 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 5 new reviews were analyzed; the average rating moved from 1.2 to 1.0 stars.
- New reviews
- 5
- Average rating
- 1.0/5 (1.2 ↓)
- Positive share
- 0%
Most-discussed themes
- Billing & payment — +1 vs prior month
- Communication — +1 vs prior month
- Quality — -3 vs prior month
- Customer service — +1 vs prior month
Adyen rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 1.67 | 3 |
| 2025-09 | 1.67 | 3 |
| 2025-10 | 2.75 | 4 |
| 2025-11 | 1.00 | 1 |
| 2025-12 | 2.50 | 2 |
| 2026-02 | 1.00 | 5 |
| 2026-03 | 1.00 | 2 |
| 2026-04 | 1.00 | 1 |
| 2026-05 | 2.50 | 2 |
| 2026-07 | 2.25 | 4 |
| 2026-08 | 1.20 | 5 |
| 2026-09 | 1.00 | 5 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 0% | 33% | 67% | 3 |
| 2025-09 | 0% | 33% | 67% | 3 |
| 2025-10 | 50% | 0% | 50% | 4 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 50% | 0% | 50% | 2 |
| 2026-02 | 0% | 0% | 100% | 5 |
| 2026-03 | 0% | 0% | 100% | 2 |
| 2026-04 | 0% | 0% | 100% | 1 |
| 2026-05 | 50% | 0% | 50% | 2 |
| 2026-07 | 25% | 0% | 75% | 4 |
| 2026-08 | 0% | 0% | 100% | 5 |
| 2026-09 | 0% | 0% | 100% | 5 |
Themes over time
Data as table
| Month | Customer service | Quality | Billing & payment | Ordering & website | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2024-12 | - | 5.0 | 1.0 | - | 1.0 | - |
| 2025-02 | - | 3.0 | - | 4.0 | - | - |
| 2025-03 | 5.0 | - | 3.0 | - | - | - |
| 2025-04 | 4.2 | 5.0 | - | 5.0 | - | 5.0 |
| 2025-05 | 5.0 | - | 1.0 | - | - | - |
| 2025-06 | 1.0 | - | - | - | 1.0 | - |
| 2025-07 | 2.4 | 3.3 | 1.0 | - | - | 2.5 |
| 2025-08 | - | - | 1.0 | - | 1.0 | - |
| 2025-09 | - | 3.0 | - | - | - | - |
| 2025-10 | 2.8 | 4.5 | 1.0 | 5.0 | 5.0 | - |
| 2025-11 | - | 1.0 | - | 1.0 | - | - |
| 2025-12 | 1.0 | 4.0 | 1.0 | 4.0 | - | - |
| 2026-02 | 1.0 | 1.0 | 1.0 | - | 1.0 | - |
| 2026-03 | 1.0 | - | 1.0 | - | - | - |
| 2026-04 | - | - | 1.0 | - | - | - |
| 2026-05 | 1.0 | 4.0 | - | - | - | - |
| 2026-07 | 5.0 | - | 2.7 | 2.0 | - | - |
| 2026-08 | - | 1.0 | - | 1.0 | - | - |
| 2026-09 | 1.0 | 1.0 | 1.0 | - | 1.0 | - |
Latest Adyen customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„This company have SPAM and rip of“
„LinkedIn to reverb who say they have paid me but no funds forthcoming just ai“
„Owe me lots of money from sales on reverb and I can’t get a straight answer why they won’t pay out“
„No communication no e mail address“
„Freeze on the first loading screen“
„dose not work on nothingphone 2a“
What Reddit users say about Adyen
From 4 Reddit threads that mention Adyen. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„I am a bit shocked and at the same time thinking on buying it“
„Has anyone used Adyen as a merchant?“
Adyen review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis.
Customer service28× mentions
9positive19negativeQuality22× mentions
12positive9negativeBilling & payment19× mentions
2positive17negativeOrdering & website7× mentions
2positive5negativeCommunication6× mentions
1positive5negativeValue for money3× mentions
2positive1negative
Adyen review sources, coverage and method
The overall 1.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trustpilot | 1.2 / 5 | 47 | 63.5% | View profile ↗ | |
| Capterra | 4.4 / 5 | 19 | 25.7% | View profile ↗ | |
| Google Play | 1.0 / 5 | 7 | 9.5% | View profile ↗ | |
| Apple App Store | 3.0 / 5 | 1 | 1.4% | View profile ↗ | |
| Weighted overall | 1.7 / 5 | 74 | 100% | ||
Period covered: 2024-08 – 2026-09. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Trustpilot : 47 reviews
- Capterra : 19 reviews
- Google Play : 7 reviews
- Apple App Store : 1 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
What AI assistants say about Adyen
based on 31 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). Adyen Reviews October 2026 – 1.7/5 from 74 reviews. Retrieved 7 October 2026 from https://citatio.ai/adyen-reviews/
Data verifiable via our public audit log: Methodology · Transparency