Zettle Reviews & Ratings 2026
- Quality(139)
- Customer service(135)
- Ordering & website(63)
- Billing & payment(51)
- Communication(29)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Zettle: 705 reviews across 3 platforms, giving you a complete, evidence-based view of Zettle's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 705 reviews on 3 portals, Zettle averages 3.1 out of 5 stars.
- Customers rate Customer service most positively (96 of 236 mentions positive).
- Billing & payment draws the most criticism (51 of 55 mentions negative).
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 91% negative across 55 mentions
- Communication: 85% negative across 36 mentions
- Ordering & website: 77% negative across 84 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 2.8 / 5 | 463 | 65.7% | View profile ↗ | |
| Trustpilot | 3.6 / 5 | 201 | 28.5% | View profile ↗ | |
| Apple App Store | 2.7 / 5 | 41 | 5.8% | View profile ↗ | |
| Weighted overall | 3.1 / 5 | 705 | 100% | ||
What this analysis covers
- Google Play : 463 reviews
- Trustpilot : 201 reviews
- Apple App Store : 41 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service236× mentions
96positive135negativeAcross 236 mentions, 47% of Customer service feedback is positive and 51% negative. That makes Customer service a common pain point.
Quality188× mentions
44positive139negativeAcross 188 mentions, 25% of Quality feedback is positive and 72% negative. That makes Quality a common pain point.
Ordering & website84× mentions
12positive63negativeAcross 84 mentions, 13% of Ordering & website feedback is positive and 77% negative. That makes Ordering & website a common pain point.
Billing & payment55× mentions
2positive51negativeAcross 55 mentions, 4% of Billing & payment feedback is positive and 91% negative. That makes Billing & payment a common pain point.
Communication36× mentions
5positive29negativeAcross 36 mentions, 11% of Communication feedback is positive and 85% negative. That makes Communication a common pain point.
Value for money34× mentions
10positive23negativeAcross 34 mentions, 27% of Value for money feedback is positive and 72% negative. That makes Value for money a common pain point.
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Billing & payment | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2025-05 | - | - | - | - | 2.0 | - |
| 2025-08 | - | - | - | 1.0 | 1.0 | 1.0 |
| 2025-09 | 2.9 | 2.2 | 1.0 | 1.0 | 2.3 | 1.5 |
| 2025-10 | 3.1 | 2.7 | 1.8 | 1.0 | 2.8 | 5.0 |
| 2025-11 | 3.3 | 2.4 | 2.6 | - | 2.0 | 2.3 |
| 2025-12 | 3.7 | 5.0 | 2.5 | 1.0 | 2.7 | 5.0 |
| 2026-01 | 3.4 | 2.3 | 2.8 | 1.8 | 1.0 | 1.0 |
| 2026-02 | 3.0 | 1.3 | 1.0 | 1.0 | - | 1.0 |
| 2026-03 | 3.9 | 3.0 | 1.0 | 1.0 | 1.0 | 5.0 |
| 2026-04 | 3.9 | 5.0 | 3.0 | 5.0 | 5.0 | 1.0 |
| 2026-05 | 2.9 | 3.0 | 2.2 | 1.0 | 1.5 | 2.0 |
| 2026-06 | 3.1 | 2.1 | 2.0 | 1.0 | 1.0 | 1.0 |
| 2026-07 | 3.3 | 3.3 | 1.5 | 1.3 | 2.0 | 1.0 |
| 2026-08 | 2.1 | 2.0 | 2.0 | 1.7 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.92 | 38 |
| 2025-10 | 3.40 | 58 |
| 2025-11 | 2.88 | 41 |
| 2025-12 | 3.65 | 20 |
| 2026-01 | 3.14 | 28 |
| 2026-02 | 2.37 | 19 |
| 2026-03 | 3.96 | 27 |
| 2026-04 | 3.83 | 24 |
| 2026-05 | 3.29 | 28 |
| 2026-06 | 3.09 | 33 |
| 2026-07 | 3.47 | 38 |
| 2026-08 | 2.13 | 24 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 42% | 5% | 53% | 38 |
| 2025-10 | 53% | 9% | 38% | 58 |
| 2025-11 | 44% | 0% | 56% | 41 |
| 2025-12 | 60% | 5% | 35% | 20 |
| 2026-01 | 50% | 4% | 46% | 28 |
| 2026-02 | 26% | 5% | 68% | 19 |
| 2026-03 | 74% | 0% | 26% | 27 |
| 2026-04 | 67% | 4% | 29% | 24 |
| 2026-05 | 46% | 7% | 46% | 28 |
| 2026-06 | 42% | 6% | 52% | 33 |
| 2026-07 | 58% | 5% | 37% | 38 |
| 2026-08 | 25% | 0% | 75% | 24 |
Customer voices
Short excerpts - full reviews are available at the original source.
„this app is so easy to use“
„the developers / customer service respond with something other than “update your iOS”“
„The app allegedly only requires iOS 14 and above so that’s also false advertising“
„The POS app has now literally turned into a P.O.S.“
„Would highly recommend!“
„Amazing customer service.“
„hold your money in a pool where they draw interest“
„Cannot find bank details, cannot find login details“
Frequently asked questions
How do customers rate Zettle overall?
Zettle averages 3.1 out of 5 stars across 705 analyzed reviews on 3 portals.
Cite this page
Citatio (2026). Zettle Reviews 2026 – 3.1/5 from 705 reviews. Retrieved 19 August 2026 from https://citatio.ai/zettle-reviews/
Data verifiable via our public audit log: Methodology · Transparency