Zettle Reviews & Ratings 2026
- Quality(140)
- Customer service(138)
- Ordering & website(65)
- Billing & payment(53)
- Communication(29)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Zettle: 723 reviews across 3 platforms, giving you a complete, evidence-based view of Zettle's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 723 reviews on 3 portals, Zettle averages 3.1 out of 5 stars.
- Customers rate Customer service most positively (99 of 242 mentions positive).
- Billing & payment draws the most criticism (53 of 57 mentions negative).
What AI assistants say about Zettle
based on 34 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 91% negative across 57 mentions
- Communication: 81% negative across 37 mentions
- Ordering & website: 78% negative across 86 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 2.8 / 5 | 472 | 65.3% | View profile ↗ | |
| Trustpilot | 3.6 / 5 | 207 | 28.6% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 44 | 6.1% | View profile ↗ | |
| Weighted overall | 3.1 / 5 | 723 | 100% | ||
What this analysis covers
- Google Play : 472 reviews
- Trustpilot : 207 reviews
- Apple App Store : 44 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service242× mentions
99positive138negativeAcross 242 mentions, 46% of Customer service feedback is positive and 52% negative. That makes Customer service a common pain point.
Quality189× mentions
44positive140negativeAcross 189 mentions, 23% of Quality feedback is positive and 74% negative. That makes Quality a common pain point.
Ordering & website86× mentions
12positive65negativeAcross 86 mentions, 13% of Ordering & website feedback is positive and 78% negative. That makes Ordering & website a common pain point.
Billing & payment57× mentions
2positive53negativeAcross 57 mentions, 4% of Billing & payment feedback is positive and 91% negative. That makes Billing & payment a common pain point.
Communication37× mentions
5positive29negativeAcross 37 mentions, 10% of Communication feedback is positive and 81% negative. That makes Communication a common pain point.
Value for money34× mentions
10positive23negativeAcross 34 mentions, 27% of Value for money feedback is positive and 72% negative. That makes Value for money a common pain point.
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Billing & payment | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2025-08 | - | - | - | 1.0 | 1.0 | 1.0 |
| 2025-09 | 2.9 | 2.2 | 1.0 | 1.0 | 2.3 | 1.5 |
| 2025-10 | 3.1 | 2.7 | 1.8 | 1.0 | 2.8 | 5.0 |
| 2025-11 | 3.3 | 2.4 | 2.6 | - | 2.0 | 2.3 |
| 2025-12 | 3.7 | 5.0 | 2.5 | 1.0 | 2.7 | 5.0 |
| 2026-01 | 3.4 | 2.3 | 2.8 | 1.8 | 1.0 | 1.0 |
| 2026-02 | 3.0 | 1.3 | 1.0 | 1.0 | - | 1.0 |
| 2026-03 | 3.9 | 3.0 | 1.0 | 1.0 | 1.0 | 5.0 |
| 2026-04 | 3.9 | 5.0 | 3.0 | 5.0 | 5.0 | 1.0 |
| 2026-05 | 2.9 | 3.0 | 2.2 | 1.0 | 1.5 | 2.0 |
| 2026-06 | 3.1 | 2.1 | 2.0 | 1.0 | 1.0 | 1.0 |
| 2026-07 | 3.3 | 3.3 | 1.5 | 1.3 | 2.0 | 1.0 |
| 2026-08 | 2.4 | 1.8 | 2.0 | 2.0 | 3.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.92 | 38 |
| 2025-10 | 3.40 | 58 |
| 2025-11 | 2.88 | 41 |
| 2025-12 | 3.65 | 20 |
| 2026-01 | 3.14 | 28 |
| 2026-02 | 2.37 | 19 |
| 2026-03 | 3.96 | 27 |
| 2026-04 | 3.83 | 24 |
| 2026-05 | 3.29 | 28 |
| 2026-06 | 3.09 | 33 |
| 2026-07 | 3.47 | 38 |
| 2026-08 | 2.31 | 42 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 42% | 5% | 53% | 38 |
| 2025-10 | 53% | 9% | 38% | 58 |
| 2025-11 | 44% | 0% | 56% | 41 |
| 2025-12 | 60% | 5% | 35% | 20 |
| 2026-01 | 50% | 4% | 46% | 28 |
| 2026-02 | 26% | 5% | 68% | 19 |
| 2026-03 | 74% | 0% | 26% | 27 |
| 2026-04 | 67% | 4% | 29% | 24 |
| 2026-05 | 46% | 7% | 46% | 28 |
| 2026-06 | 42% | 6% | 52% | 33 |
| 2026-07 | 58% | 5% | 37% | 38 |
| 2026-08 | 26% | 2% | 71% | 42 |
Customer voices
Short excerpts - full reviews are available at the original source.
„they had an error with their email system“
„I was missing my usual emails from them“
„the agent was quite patronising“
„Good service and fast support team“
„Don’t bother using!“
„even though I do have an internet connection“
„I have to uninstall the app and reinstall it“
„Stopped working after Build 17 update on Pixel 9a“
Frequently asked questions
How do customers rate Zettle overall?
Zettle averages 3.1 out of 5 stars across 723 analyzed reviews on 3 portals.
Cite this page
Citatio (2026). Zettle Reviews 2026 – 3.1/5 from 723 reviews. Retrieved 1 September 2026 from https://citatio.ai/zettle-reviews/
Data verifiable via our public audit log: Methodology · Transparency