Yuh Reviews & Ratings 2026
- Quality(10)
- Value for money(7)
- Customer service(61)
- Billing & payment(25)
- Communication(15)
- Ordering & website(12)
- Returns & refunds(7)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Yuh: 193 reviews across 1 platforms, giving you a complete, evidence-based view of Yuh's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 193 reviews on 1 portal, Yuh averages 2.9 out of 5 stars.
- Customers rate Quality most positively (10 of 11 mentions positive).
- Billing & payment draws the most criticism (25 of 26 mentions negative).
SWOT summary
Strengths
- Quality: 87% positive across 11 mentions
- Value for money: 73% positive across 9 mentions
Weaknesses
- Billing & payment: 94% negative across 26 mentions
- Returns & refunds: 88% negative across 8 mentions
- Customer service: 80% negative across 74 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 2.9 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trustpilot | 2.5 / 5 | 193 | 100% | View profile ↗ | |
| Weighted overall | 2.9 / 5 | 193 | 100% | ||
What this analysis covers
- Trustpilot : 193 reviews
Period covered: Dec 2021 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Customer service74× mentions
13positive61negativeAcross 74 mentions, 20% of Customer service feedback is positive and 80% negative. That makes Customer service a common pain point.
Billing & payment26× mentions
1positive25negativeAcross 26 mentions, 6% of Billing & payment feedback is positive and 94% negative. That makes Billing & payment a common pain point.
Ordering & website21× mentions
8positive12negativeAcross 21 mentions, 41% of Ordering & website feedback is positive and 57% negative. That makes Ordering & website a common pain point.
Communication19× mentions
4positive15negativeAcross 19 mentions, 27% of Communication feedback is positive and 73% negative. That makes Communication a common pain point.
Quality11× mentions
10positive1negativeAcross 11 mentions, 87% of Quality feedback is positive and 13% negative. That makes Quality a clear strength.
Value for money9× mentions
7positive2negativeAcross 9 mentions, 73% of Value for money feedback is positive and 27% negative. That makes Value for money a clear strength.
Returns & refunds8× mentions
1positive7negativeAcross 8 mentions, 12% of Returns & refunds feedback is positive and 88% negative. That makes Returns & refunds a common pain point.
Delivery2× mentions
0positive2negativeAcross 2 mentions, 0% of Delivery feedback is positive and 100% negative. That makes Delivery a common pain point.
Fit & sizing2× mentions
2positive0negativeAcross 2 mentions, 100% of Fit & sizing feedback is positive and 0% negative. That makes Fit & sizing a clear strength.
Durability1× mentions
0positive1negativeAcross 1 mentions, 0% of Durability feedback is positive and 100% negative. That makes Durability a common pain point.
Themes over time
Data as table
| Month | Customer service | Billing & payment | Ordering & website | Communication | Quality | Value for money |
|---|---|---|---|---|---|---|
| 2024-08 | - | - | - | 1.0 | - | - |
| 2025-02 | - | - | - | 2.0 | - | - |
| 2025-03 | - | - | - | 1.0 | - | - |
| 2025-04 | - | - | - | - | 4.0 | 4.0 |
| 2025-05 | - | 1.0 | 4.0 | 2.5 | - | 5.0 |
| 2025-06 | - | 1.5 | 2.3 | 1.0 | - | 4.0 |
| 2025-08 | - | 1.0 | 3.0 | - | - | - |
| 2025-09 | 2.3 | 1.0 | - | 1.0 | - | - |
| 2025-10 | 1.0 | - | 1.0 | 1.0 | 5.0 | 5.0 |
| 2025-11 | 1.4 | 1.0 | - | - | - | 5.0 |
| 2025-12 | 2.0 | - | 5.0 | 5.0 | - | 5.0 |
| 2026-01 | 2.3 | 1.0 | 1.0 | 1.0 | - | - |
| 2026-02 | 1.0 | 1.0 | 1.0 | - | - | - |
| 2026-03 | 1.0 | 1.0 | 1.0 | - | 5.0 | - |
| 2026-04 | 3.0 | 5.0 | 5.0 | 5.0 | - | - |
| 2026-05 | 1.0 | 1.0 | 4.5 | - | 4.7 | 4.0 |
| 2026-06 | 3.4 | 1.0 | 5.0 | 2.3 | 5.0 | - |
| 2026-07 | 1.0 | - | - | - | 5.0 | 5.0 |
| 2026-08 | 1.9 | 1.7 | 2.0 | 2.0 | 3.5 | 2.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.00 | 4 |
| 2025-10 | 3.40 | 5 |
| 2025-11 | 2.10 | 10 |
| 2025-12 | 2.00 | 4 |
| 2026-01 | 2.00 | 4 |
| 2026-02 | 1.00 | 5 |
| 2026-03 | 3.67 | 3 |
| 2026-04 | 3.67 | 3 |
| 2026-05 | 4.50 | 10 |
| 2026-06 | 4.00 | 8 |
| 2026-07 | 3.75 | 4 |
| 2026-08 | 2.36 | 14 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 25% | 0% | 75% | 4 |
| 2025-10 | 60% | 0% | 40% | 5 |
| 2025-11 | 30% | 0% | 70% | 10 |
| 2025-12 | 25% | 0% | 75% | 4 |
| 2026-01 | 25% | 0% | 75% | 4 |
| 2026-02 | 0% | 0% | 100% | 5 |
| 2026-03 | 67% | 0% | 33% | 3 |
| 2026-04 | 67% | 0% | 33% | 3 |
| 2026-05 | 90% | 0% | 10% | 10 |
| 2026-06 | 75% | 0% | 25% | 8 |
| 2026-07 | 75% | 0% | 25% | 4 |
| 2026-08 | 21% | 0% | 79% | 14 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I like it a lot!“
„Easy to use, clean interface, no clutter.“
„I have money stuck with Yuh“
„they told me they needed my residence permit“
„I feel that I have been misled“
„I specifically asked whether I had violated or broken any rules, but apparently, it was something else. What exactly? They refused to say“
„they told me that they could not disclose any details and that, unfortunately, there was nothing I could do about the decision“
„I received a notification that Yuh was closing my account, referring to a mysterious “Article 28 of the General Terms and Conditions”“
What Reddit users say about Yuh
Additional source: 8 Reddit discussions about Yuh reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„It looks great - few fees, nice mobile app, …“
„I've been using Yuh for about a year now and happy to share some thoughts.“
„Is it anything ...“
„Yes Yuh has a 0.5% + 0.95% (if foreign currency) fee per transaction“
„Yuh is too innovative and fast-moving for.“
„People seems very fond of Yuh and less so of Neon and Alpian.“
Frequently asked questions
How do customers rate Yuh overall?
Yuh averages 2.9 out of 5 stars across 193 analyzed reviews on 1 portals.
Cite this page
Citatio (2026). Yuh Reviews 2026 – 2.9/5 from 193 reviews. Retrieved 21 August 2026 from https://citatio.ai/yuh-reviews/
Data verifiable via our public audit log: Methodology · Transparency