Workable Reviews & Ratings 2026
- Quality(10)
- Customer service(8)
- Ordering & website(6)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Workable: 54 reviews across 3 platforms, giving you a complete, evidence-based view of Workable's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 54 reviews on 3 portals, Workable averages 3.2 out of 5 stars.
- Customers rate Quality most positively (10 of 20 mentions positive).
- Value for money draws the most criticism (5 of 5 mentions negative).
SWOT summary
Strengths
- Quality: 51% positive across 20 mentions
Weaknesses
- Value for money: 100% negative across 5 mentions
- Communication: 71% negative across 7 mentions
- Ordering & website: 66% negative across 9 mentions
Opportunities
- Address value for money to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of value for money could deter new customers
Reviews by portal
The overall 3.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trustpilot | 3.0 / 5 | 39 | 72.2% | View profile ↗ | |
| Apple App Store | 3.3 / 5 | 8 | 14.8% | View profile ↗ | |
| Google Play | 2.9 / 5 | 7 | 13% | View profile ↗ | |
| Weighted overall | 3.2 / 5 | 54 | 100% | ||
What this analysis covers
- Trustpilot : 39 reviews
- Apple App Store : 8 reviews
- Google Play : 7 reviews
Period covered: Sept 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Quality20× mentions
10positive10negativeAcross 20 mentions, 51% of Quality feedback is positive and 49% negative. That makes Quality a mixed area.
Customer service15× mentions
7positive8negativeAcross 15 mentions, 47% of Customer service feedback is positive and 53% negative. That makes Customer service a common pain point.
Ordering & website9× mentions
3positive6negativeAcross 9 mentions, 34% of Ordering & website feedback is positive and 66% negative. That makes Ordering & website a common pain point.
Communication7× mentions
2positive5negativeAcross 7 mentions, 29% of Communication feedback is positive and 71% negative. That makes Communication a common pain point.
Value for money5× mentions
0positive5negativeAcross 5 mentions, 0% of Value for money feedback is positive and 100% negative. That makes Value for money a common pain point.
Billing & payment2× mentions
0positive2negativeAcross 2 mentions, 0% of Billing & payment feedback is positive and 100% negative. That makes Billing & payment a common pain point.
Fit & sizing2× mentions
2positive0negativeAcross 2 mentions, 100% of Fit & sizing feedback is positive and 0% negative. That makes Fit & sizing a clear strength.
Durability1× mentions
1positive0negativeAcross 1 mentions, 100% of Durability feedback is positive and 0% negative. That makes Durability a clear strength.
Delivery1× mentions
0positive1negativeAcross 1 mentions, 0% of Delivery feedback is positive and 100% negative. That makes Delivery a common pain point.
Returns & refunds1× mentions
0positive1negativeAcross 1 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Communication | Value for money | Billing & payment |
|---|---|---|---|---|---|---|
| 2024-10 | 1.0 | 1.0 | - | - | - | - |
| 2024-12 | 5.0 | - | - | - | - | - |
| 2025-02 | 1.0 | - | - | 1.0 | - | - |
| 2025-04 | - | - | 2.0 | - | - | - |
| 2025-07 | 1.0 | 1.0 | - | - | 1.0 | - |
| 2025-09 | - | 1.0 | 3.0 | - | - | - |
| 2025-10 | 1.0 | 5.0 | - | - | 1.0 | - |
| 2025-11 | 4.1 | 4.2 | 4.3 | 2.7 | 1.0 | - |
| 2025-12 | 3.7 | 3.5 | 4.0 | 5.0 | - | 2.0 |
| 2026-01 | 2.0 | 2.0 | 2.0 | 2.0 | - | - |
| 2026-02 | - | - | 1.0 | 1.0 | - | - |
| 2026-05 | 5.0 | - | - | - | - | - |
| 2026-06 | - | 2.0 | - | - | 2.0 | 2.0 |
| 2026-08 | 1.0 | - | - | - | 1.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.67 | 3 |
| 2025-10 | 3.00 | 4 |
| 2025-11 | 4.19 | 16 |
| 2025-12 | 4.00 | 4 |
| 2026-01 | 2.00 | 1 |
| 2026-02 | 1.00 | 1 |
| 2026-03 | 1.00 | 1 |
| 2026-04 | 3.00 | 2 |
| 2026-05 | 5.00 | 1 |
| 2026-06 | 2.00 | 1 |
| 2026-07 | 3.67 | 3 |
| 2026-08 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 0% | 0% | 100% | 3 |
| 2025-10 | 50% | 0% | 50% | 4 |
| 2025-11 | 81% | 6% | 13% | 16 |
| 2025-12 | 50% | 25% | 25% | 4 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 0% | 50% | 50% | 2 |
| 2026-05 | 100% | 0% | 0% | 1 |
| 2026-06 | 0% | 0% | 100% | 1 |
| 2026-07 | 67% | 0% | 33% | 3 |
| 2026-08 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„presented with an additional cost of approximately $20,000 annually to regain functionality comparable to what was previously included“
„Workable discontinued automated AI resume-parsing functionality that had been represented as included“
„They are claiming the pricing is based on the size of your firm and are counting our independent contrctors (who we rarely collect revenue from) as employees!“
„Our bill went from $99/mo, to $ $200+/mo, to $400/mo, and finally over $800/mo.“
„none is 1% of what Workable is“
„Candidates also can’t see what employers ultimately see“
„causing education and work history to display incorrectly or incompletely“
„It prioritises the SEEK profile over the uploaded resume“
What Reddit users say about Workable
Additional source: 8 Reddit discussions about Workable reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„This includes the following tests: -**Workplace ...“
„Workable On-line Competency Based test“
„They are in a huge rush to hire (I'm a BDR)“
„I used Workable successfully last year“
„I've been vetting ATS options for forever.“
„My email displayed a name at the ...“
Frequently asked questions
How do customers rate Workable overall?
Workable averages 3.2 out of 5 stars across 54 analyzed reviews on 3 portals.
Cite this page
Citatio (2026). Workable Reviews 2026 – 3.2/5 from 54 reviews. Retrieved 19 August 2026 from https://citatio.ai/workable-reviews/
Data verifiable via our public audit log: Methodology · Transparency