How is the ordering & website of Wave?
Wave’s customers have had a mixed bag as for ordering and using the website, mostly negative, by far. Out of 109 total mentions, 64 were complaints, 38 offered praise, and 7 stayed neutral, painting a picture of a service struggling to meet expectations. The brand’s reputation hasn’t settled; instead, it’s bounced around wildly. Ratings have plunged to just 1 star on several occasions, especially in early 2026. Then, in May 2026, something shifted: the score climbed to 4.29 stars, pulled up by 35 reviews. That surge hints at real progress, maybe a fix in place, maybe a better user experience. But the relief was short-lived. By June and July, the rating fell again, as if the improvements hadn’t stuck. Users keep pointing to the same gripes: trouble logging in, slow replies from support, and glitches that make the site hard to use. On the other hand, a smaller number of customers appreciate how easy it is to send invoices or snap a photo of a receipt. It’s clear that the platform has pockets of what works, but underlying issues with access, support, and reliability keep dragging the overall image down. The swings in feedback aren’t random, they point to something systemic. There’s hope, but no lasting fix yet.
What customers praise
A few users mention how effortlessly they can generate invoices and keep receipts organized, describing the whole process as smooth and easy to follow. One feature that keeps coming up is the option to copy previous invoices with just a few taps, plus the convenience of scanning receipts right inside the app. Several people point out how well payments sync with their bookkeeping, which cuts down on the usual headache of tracking money. A handful also note that the app feels much more polished now than it did when they first began using it, back then, things weren’t quite this smooth.
What customers said:
- „amazing super easy“
- „I would like to be able to achieve all functions in the app instead of having to go to…“
„I would like to be able to achieve all functions in the app instead of having to go to the website“
- „importing receipts ability makes it much smoother“
Common complaints
A growing number of users are running into major problems when trying to log in or access their accounts, some can’t sign up at all, while others find themselves locked out completely. Beyond the login troubles, frustration builds over customer support, which many say never responds. Emails go unanswered, and even repeated attempts don’t get a reply. The support chatbot, when used, often ends up being more of a roadblock than help, leaving users stuck and frustrated. On top of that, key features that users rely on, like importing bank records and tagging transactions, don’t work consistently, even for those on the paid plan.
What customers said:
- „functionality just doesn't work, even on the pro plan“
- „just downloaded won't even let me sign up“
- „failed customer imports;“
How it has changed over time
Wave’s ordering system and website have been a rollercoaster over the last year. Ratings nosedived to just one star in multiple months, January and July 2026 especially, painting a clear picture of ongoing user dissatisfaction. Then, in May 2026, something shifted: the score jumped to 4.29 stars, pulled up by 35 reviews, hinting that some fixes actually worked. But that boost didn’t last. By June and into July, the rating slipped again, showing that whatever was improved didn’t stick. The repeated cycle points to a pattern: short-term fixes, yes, but the deeper issues around access and support keep resurfacing.
What customers said:
- „won't properly import bank records..“
- „your app is one of the easiest to use“
- „I would like to be able to more easily see profit/loss in any calendar year I wish from…“
„I would like to be able to more easily see profit/loss in any calendar year I wish from the app“
Practical takeaways
If you're using Wave for handling invoices and receipts, it can get the job done, especially if your needs are straightforward. That said, don’t count on it for anything high-stakes like processing payments or pulling in bank data. Reports of those features failing are common enough to warrant caution. There’s no phone support, and email replies often take forever, so getting help when things go wrong can feel like a slog. If you’re thinking about giving Wave a try, start with the free version. Test it out thoroughly before jumping into the pro plan, and only commit once you’re sure the core features actually work the way they should on your account.
What customers said:
- „I would also like more built in deduction options that match schedule C“
- „invoices are easy“
- „I like the ease of accessing things like an invoice.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.50 | 6 |
| 2025-10 | 2.33 | 3 |
| 2025-11 | 1.00 | 1 |
| 2025-12 | 2.33 | 6 |
| 2026-01 | 1.00 | 4 |
| 2026-02 | 2.67 | 3 |
| 2026-03 | 1.00 | 1 |
| 2026-04 | 3.25 | 4 |
| 2026-05 | 4.29 | 35 |
| 2026-06 | 1.50 | 6 |
| 2026-07 | 1.00 | 2 |
| 2026-08 | 1.50 | 4 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 0% | 17% | 83% | 6 |
| 2025-10 | 0% | 0% | 100% | 3 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 33% | 0% | 67% | 6 |
| 2026-01 | 0% | 0% | 100% | 4 |
| 2026-02 | 0% | 0% | 100% | 3 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 50% | 0% | 50% | 4 |
| 2026-05 | 77% | 11% | 11% | 35 |
| 2026-06 | 17% | 0% | 83% | 6 |
| 2026-07 | 0% | 0% | 100% | 2 |
| 2026-08 | 0% | 0% | 100% | 4 |
Customer voices
Short excerpts - full reviews are available at the original source.
„the app lacks most of the features found on the desktop site, like advanced accounting and reporting.“
„auto tagging misses some obvious transactions - many recurring expenses still show up as "unknown expense" after months.“
„I opened an account about a month and a half ago.“
„won't even let me log in“
„as cannot use spa“
„it was out of stock“
„No way to delete account.“
„If you cancel and need to log into to review your tax submissions, you have to become a member again to view or download.“
What Reddit users discuss
Below are extracts from Reddit which discuss ordering & website in more detail - each linked to the original thread.
„I don't want to sign up for it“
„MoneyGram wants a “mobile wallet number” for Wave“
Cite this page
Citatio (2026). Wave Ordering & website: customer reviews September 2026. Retrieved 10 September 2026 from https://citatio.ai/wave-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency