How is the quality of V-ZUG?
V-ZUG’s quality perception has declined sharply, with 35 negative mentions out of 39 in recent reviews. Only 4 reviews were positive. Dissatisfaction centers on the smart app and connected devices, particularly software bugs, poor connectivity, and unfulfilled smart features. Ratings dropped from 3 stars in early 2025 to 1 star in mid-2026. A brief rise to 4 stars in August 2026 did not signal a broader improvement. Basic appliance performance received some praise, but digital integration remains a major source of frustration.
What customers praise
Customers praise V-ZUG for reliable basic appliance functions. One reviewer noted simple operation and flawless performance without using the app. Another highlighted the cooking surface's daily usability and usefulness. Feedback focuses on hardware performance, not digital features.
What customers said:
- „Magnificent, functional, easy to use; it's a daily pleasure and very useful.“
„Magnificent, functional, easy to use; it's a daily pleasure and very useful.“
Original„Magnifique, fonctionnalité, facilité d’utilisation, un usage au quotidien qui est vraiment agréable et utile.“
- „Completely satisfied with my cooktop.“
„Completely satisfied with my cooktop.“
Original„Entièrement satisfaite de ma plaque de cuisson“
Common complaints
Users most commonly report the app crashes frequently, fails to start, or shows only a black screen. The app is described as useless, performing little beyond sending notifications or stopping a program. Connectivity issues are widespread, with some users unable to connect to their dishwasher even on the same Wi-Fi network. The app cannot adjust start delays or monitor real-time progress, which users see as a major shortcoming.
What customers said:
- „The only thing this app can do is tell me the temperature and the oven program.“
„The only thing this app can do is tell me the temperature and the oven program.“
Original„das einzige das diese App kann ist mir die Temperatur und das Programm des Ofens erzählen“
- „Unfortunately, it is really very, very bad when it comes to connectivity.“
„Unfortunately, it is really very, very bad when it comes to connectivity.“
Original„leider wirklich ganz ganz schlecht was Connectivity angeht“
- „It is unacceptable that you have to grant access to the entire network via the oven.“
„It is unacceptable that you have to grant access to the entire network via the oven.“
Original„es darf nicht sein, dass man über den Backofen Zugriff auf das ganze Netzwerk geben muss“
How it has changed over time
V-ZUG’s smart features have declined in quality over time. A 2026 update broke functionality for some users. Others reported the app stopped working on older devices like the Samsung S7. The app’s design was criticized as unappealing. Long-standing bugs remain unresolved. Despite being marketed as a premium smart appliance brand, the digital experience has failed to meet expectations. No improvement has been seen in recent months.
What customers said:
- „Nothing works anymore after the new update.“
„Nothing works anymore after the new update.“
Original„Mit neuem Update funktioniert nichts mehr“
- „Access would then be via VPN.“
„Access would then be via VPN.“
Original„Zugang würde dann über VPN erfolgen“
- „I'm disappointed with the functionality and quality of the app.“
Practical takeaways
Customers considering V-ZUG should prioritize hardware over smart features. The appliances function well, but the app experience is unreliable and often frustrating. Remote control and real-time monitoring should be avoided unless users accept frequent connectivity issues and app failures. If smart integration is essential, test the app with your specific device and network setup before buying.
What customers said:
- „On the same network, the connection, for example to the dishwasher (V4000), can only be…“
„On the same network, the connection, for example to the dishwasher (V4000), can only be established 60 percent of the time.“
Original„im selben Netz kann zu 60 Prozent die Verbindung, beispielsweise zum Geschirrspüler (V4000) aufgebaut werden“
- „The oven is connected to the network after some time, but the app cannot connect.“
„The oven is connected to the network after some time, but the app cannot connect.“
Original„Der Backofen ist nach einiger Zeit am Netz, die App kann aber nicht verbinden“
- „The functionality offered is basic, and seems unfinished.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-06 | 3.00 | 2 |
| 2025-07 | 2.50 | 2 |
| 2025-10 | 2.00 | 1 |
| 2025-11 | 2.00 | 1 |
| 2025-12 | 2.00 | 1 |
| 2026-01 | 1.00 | 1 |
| 2026-02 | 1.25 | 4 |
| 2026-03 | 2.00 | 3 |
| 2026-04 | 1.00 | 1 |
| 2026-06 | 1.00 | 1 |
| 2026-07 | 4.00 | 1 |
| 2026-08 | 2.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-06 | 50% | 0% | 50% | 2 |
| 2025-07 | 0% | 0% | 100% | 2 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 4 |
| 2026-03 | 0% | 0% | 100% | 3 |
| 2026-04 | 0% | 0% | 100% | 1 |
| 2026-06 | 0% | 0% | 100% | 1 |
| 2026-07 | 100% | 0% | 0% | 1 |
| 2026-08 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„app was really comfy to set up program and functions.“
„Simple operation and works perfectly.“
„The same bugs have been recurring for years (!).“
„Conclusion: A Swiss premium product that doesn't live up to that claim at all.“
„A total mistake to choose V-Zug.“
„I understand the security concerns regarding remote start for the oven.“
„The advertised app control therefore does not meet expectations.“
„A shame for the brand and the customers.“
Cite this page
Citatio (2026). V-ZUG Quality: customer reviews September 2026. Retrieved 20 September 2026 from https://citatio.ai/v-zug-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency