Question 1

Can I transfer entire folders with nested files in Tresorit?

Accepted Answer

No, Tresorit does not support transferring entire folders with nested files, and users have reported significant limitations in moving or copying folders, especially across different directory levels.

No Folder Transfer: Reviewers report that Tresorit does not allow folder transfers, which is a major drawback for users managing complex file structures with multiple nested folders. One user explicitly stated the app 'does not allow folder transfers' and called it 'very bad' for such use cases.

Missing Copy/Move Tools: Multiple users noted the lack of basic copy or move functionality for folders, especially when moving them up or across levels in the folder hierarchy. One reviewer said they were 'only allowed a certain number of links' and had to break files into smaller chunks, which defeats the purpose of transferring entire folders.

Reliability Issues: While Tresorit allows uploading individual files, some users reported that files they uploaded simply did not appear in their folders. This suggests potential reliability issues that compound the problem of not being able to transfer folders reliably.

Question 2

Why can't I copy or move files and folders to a different location, especially when they’re several levels up?

Accepted Answer

Reviewers report that Tresorit lacks basic copy and move functionality for files and folders, especially when navigating across multiple levels of nested folders. This limitation forces users to rely on workarounds like creating links, which can become cumbersome and are subject to usage limits.

Missing Core Functionality: Reviewers consistently report that Tresorit does not support moving or copying files and folders across deeply nested directory structures. This is particularly frustrating when trying to relocate items that are several levels up from the current folder.

Workarounds Are Limited: Users describe having to resort to creating multiple links instead of direct moves or copies, which becomes inefficient and limits workflow. Some note that the number of allowed links is capped, making this workaround unsustainable for larger projects.

User Frustration: The lack of basic file management tools like copy and move is seen as a major drawback, especially for users managing complex folder hierarchies. This issue is highlighted as a key reason why the app feels clunky and less intuitive compared to alternatives.

Question 3

Why can't I find a file I uploaded from my computer on my Android phone app?

Accepted Answer

Reviewers report that uploaded files sometimes do not appear on the Android app, even after successful upload, which may be due to sync delays or app-specific bugs. Some users also mention connection issues that prevent proper access to their files.

Sync Issues: Reviewers report that files uploaded from a computer do not show up on the Android app, even after a successful upload. This suggests potential sync delays or failures between devices, which can be frustrating when immediate access is needed.

Connection Problems: Several users mention persistent connection errors on the Android app, including a red banner stating 'Connection Error' and an inability to log in. These issues can prevent the app from properly retrieving uploaded files.

App Limitations: The mobile app lacks basic file management features like copy/move functions and the ability to open files directly in other apps. These limitations may contribute to confusion or the perception that files are missing.

Question 4

Can I open Tresorit files directly inside other apps on mobile, like I can on desktop?

Accepted Answer

Reviewers report that while Tresorit allows opening files directly in other apps on desktop, this functionality is not available on the mobile app. Users have expressed frustration that they cannot open files within third-party apps on mobile, unlike with services such as OneDrive.

Desktop vs Mobile: On desktop, users can open Tresorit files directly within other apps, which is a useful feature. However, this capability is missing on the mobile app, creating a gap in functionality across platforms.

User Frustration: Several reviewers note that the inability to open files in other apps on mobile is a significant limitation. They compare Tresorit unfavorably to services like OneDrive, which support this feature on mobile devices.

Workaround Needed: Since direct file opening isn't supported on mobile, users must download files first before using them in other apps. This adds extra steps and reduces efficiency for mobile users.

Question 5

What should I do if I keep seeing a 'Connection Error' banner and can't log in to Tresorit?

Accepted Answer

Reviewers report persistent 'Connection Error' banners that prevent login entirely, with some stating they can never log in despite repeated attempts. The issue appears to be a recurring technical problem affecting access to accounts.

Login Failure: Reviewers report being unable to log in due to a constant red 'Connection Error' banner at the top of the app. One user stated they can 'NEVER login,' indicating the issue is not temporary but persistent.

Technical Issues: The connection error appears to be a system-wide problem, not isolated to one device or network. Users have not found a workaround, and the error blocks access to their accounts entirely.

User Frustration: The inability to log in, combined with warnings about file deletion if not logged in monthly, has caused significant frustration. Users feel trapped by the app's behavior and lack of reliable access.

Question 6

Why did I get a notification about hitting my sharing limit when my client received the file?

Accepted Answer

The notification about hitting a sharing limit likely refers to the number of shareable links or file-sharing actions allowed under your Tresorit plan, not the client's receipt of the file. Reviewers have reported limitations on the number of links they can create, which may trigger alerts even if the file was successfully delivered to the recipient.

Link Limits: Reviewers report hitting sharing limits related to the number of shareable links they can generate, even when files were successfully sent. This suggests the alert is tied to internal usage caps on link creation, not delivery failure.

Usage Caps: One reviewer specifically noted being restricted to a certain number of links, which forced them to split files into smaller parts. This confirms that the system tracks link usage independently of whether the recipient receives the file.

Delivery vs. Limits: The notification is likely triggered by exceeding the allowed number of share links under the current plan, not by delivery issues. The client receiving the file does not override the internal limit on how many times you can create a shareable link.

Question 7

Is there a risk of losing my files if I don’t log in every month with Tresorit?

Accepted Answer

Yes, according to some users, Tresorit may delete sensitive files if you don’t log in monthly, though this policy is not confirmed by all reviewers.

File deletion warning: Reviewers report that Tresorit displays a warning about deleting sensitive files if users don’t log in monthly. One user explicitly stated the developer threatens to delete files under this condition, indicating a potential risk for inactive accounts.

Unclear policy: Not all users confirm this policy, and some express confusion about how it works. The lack of consistent confirmation across reviews suggests the enforcement or existence of this rule may be unclear or inconsistently applied.

Bottom line: While some users claim Tresorit deletes files after inactivity, others do not mention this issue. To avoid risk, it’s best to log in regularly and verify account status through official channels.

Month	Avg. rating	Count
2024-11	1.00	1
2024-12	2.00	1
2025-02	3.00	1
2025-04	4.50	2
2025-06	2.00	2
2025-09	4.50	2
2025-11	1.00	1
2025-12	1.00	1
2026-03	3.00	2
2026-04	3.50	2
2026-06	1.00	1
2026-07	1.00	2

Month	Positive	Neutral	Negative	Count
2024-11	0%	0%	100%	1
2024-12	0%	0%	100%	1
2025-02	0%	0%	100%	1
2025-04	100%	0%	0%	2
2025-06	0%	0%	100%	2
2025-09	50%	50%	0%	2
2025-11	0%	0%	100%	1
2025-12	0%	0%	100%	1
2026-03	0%	0%	100%	2
2026-04	0%	50%	50%	2
2026-06	0%	0%	100%	1
2026-07	0%	0%	100%	2

Tresorit: Ordering & website experiences

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices