How is the delivery of Taxfix?
Taxfix's delivery process has drawn mixed reviews, with 23 positive reviews praising speed, simplicity, and clear guidance, and 16 negative reviews citing delays, poor communication, and issues with tax return submissions or refund processing. Average ratings declined from 3.43 stars in April 2026 to 3.00 stars in August, despite a brief spike to 5 stars in September. Users report that while the app remains intuitive, delivery of results and communication from Taxfix’s team have become slower and less reliable, especially with expert service. The shift from early praise to later frustration indicates a decline in performance or rising expectations over time.
What customers praise
Customers frequently praise Taxfix for its fast and straightforward tax filing, especially when done independently. The app simplifies the process with clear questions and quick turnaround times. Some users complete their tax return in a single day, receiving confirmation from the tax office the next morning. The ability to file retroactively and get results quickly is a major advantage.
What customers said:
- „Fast and uncomplicated“
„Fast and uncomplicated“
Original„Schnell und unkompliziert“
- „Went quickly and smoothly“
„Went quickly and smoothly“
Original„Ging schnell und reibungslos“
- „It took a bit longer this time.“
„It took a bit longer this time.“
Original„Hat diesmal etwas länger gedauert.“
Common complaints
Long wait times for tax return processing are a common complaint, especially with the expert service. Some users waited over five months for their return to be processed and submitted. The app sometimes failed to send returns to the tax office despite charging users, causing complications. Poor communication and unresponsive support are recurring issues, with users unable to get answers or updates during the process.
What customers said:
- „Shipping not possible!“
„Shipping not possible!“
Original„Kein Versand möglich!“
- „Did my taxes in February, but they weren't submitted to the tax office until the end of…“
„Did my taxes in February, but they weren't submitted to the tax office until the end of May.“
Original„Steuer im Februar gemacht, wurde erst ende Mai ans Finanzamt übermittelt“
- „Processing time is already 5 months.“
„Processing time is already 5 months.“
Original„bearbeitungszeit jetzt schon 5 Monate“
How it has changed over time
Delivery performance declined from April to August, with ratings dropping from 3.43 stars to 3.00. A brief recovery to 5 stars occurred in September. This trend reflects a growing gap between user expectations and delivery speed, especially for expert-assisted filings. Negative feedback about delays and poor communication increased during this period, suggesting a decline in service quality.
What customers said:
- „I waited over 5 months“
„I waited over 5 months“
Original„Ich habe über 5 Monate gewartet“
- „I received my results in at most 2 months“
„I received my results in at most 2 months“
Original„höstens 2 Monate hatte ich mein Ergebnis bekommen“
- „Processing sometimes takes a very long time.“
„Processing sometimes takes a very long time.“
Original„Dauert teilweise während der Bearbeitung sehr lange.“
Practical takeaways
Self-service is the fastest option for users seeking quick results. Expert service users face longer wait times and possible communication gaps. File early, especially for retroactive refunds, to avoid delays. Confirm return submission and keep all communication records to prevent issues with the tax office.
What customers said:
- „Filled it out Monday evening and it was already done by Tuesday morning“
„Filled it out Monday evening and it was already done by Tuesday morning“
Original„Am Montag Abend ausgefüllt und am Dienstag morgen schon fertig“
- „It's very fast.“
„It's very fast.“
Original„Es geht sehr schnell“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-04 | 3.43 | 7 |
| 2026-05 | 3.33 | 3 |
| 2026-06 | 3.29 | 14 |
| 2026-07 | 3.14 | 7 |
| 2026-08 | 3.00 | 2 |
| 2026-09 | 5.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-04 | 43% | 29% | 29% | 7 |
| 2026-05 | 33% | 0% | 67% | 3 |
| 2026-06 | 50% | 7% | 43% | 14 |
| 2026-07 | 57% | 0% | 43% | 7 |
| 2026-08 | 100% | 0% | 0% | 2 |
| 2026-09 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Fast and uncomplicated.“
„The submission to the tax office was very fast, as was the confirmation from the tax office.“
„took a little while“
„but then it was fast and uncomplicated“
„Good and fast.“
„it was faster“
„Takes a very long time to get results.“
„it took much longer this year“
Cite this page
Citatio (2026). Taxfix Delivery: customer reviews September 2026. Retrieved 17 September 2026 from https://citatio.ai/taxfix-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency