SWICA Reviews & Ratings 2026

Last updated 682 reviews

2.5 / 5 Last 12 months (297 reviews) Plain average of all reviews from the last 12 months. All-time rating (recency-weighted, 0.9^months): 2.5 / 5. All-time: 2.5 / 5 · 682 reviews
5★ 142
4★ 74
3★ 92
2★ 87
1★ 287
682 Reviews
7 Sources
17% Positive
What reviewers criticize most
  • Quality(136)
  • Ordering & website(109)
  • Customer service(107)
  • Billing & payment(78)
  • Value for money(75)

Derived from the analyzed reviews; each chip links to the page with the cited evidence.

This page is an audit of every publicly available review for SWICA: 682 reviews across 7 platforms, giving you a complete, evidence-based view of SWICA's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.

Key findings

  • Across 682 reviews on 7 portals, SWICA averages 2.5 out of 5 stars.
  • Customers rate Quality most positively (52 of 198 mentions positive).
  • Fit & sizing draws the most criticism (12 of 12 mentions negative).

SWOT summary

Strengths

  • Solid overall rating

Weaknesses

  • Fit & sizing: 100% negative across 12 mentions
  • Durability: 100% negative across 7 mentions
  • Value for money: 92% negative across 85 mentions

Opportunities

  • Address fit & sizing to lift overall sentiment
  • Lean on strength in core themes in marketing

Threats

  • Ongoing criticism of fit & sizing could deter new customers

Reviews by portal

The overall 2.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.

SWICA: reviews per portal
Portal Avg. rating Count Weight Latest Source
Google Play 2.8 / 5 248 36.4% View profile ↗
Apple App Store 2.6 / 5 194 28.4% View profile ↗
Google Play 2.5 / 5 115 16.9% View profile ↗
Apple App Store 2.3 / 5 83 12.2% View profile ↗
Trustpilot 1.2 / 5 20 2.9% View profile ↗
Google Play 2.1 / 5 15 2.2% View profile ↗
Apple App Store 2.6 / 5 7 1% View profile ↗
Weighted overall 2.5 / 5 682 100%
What this analysis covers

Period covered: Oct 2022 – Aug 2026

And what it cannot cover:

  • The App Store feed caps at about 500 reviews per country storefront.
  • The App Store feed caps at about 500 reviews per country storefront.
  • Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
  • The App Store feed caps at about 500 reviews per country storefront.

Read the full methodology

Themes in the reviews

  • Quality198× mentions

    52positive136negative

    Across 198 mentions, 29% of Quality feedback is positive and 65% negative. That makes Quality a common pain point.

  • Ordering & website155× mentions

    23positive109negative

    Across 155 mentions, 15% of Ordering & website feedback is positive and 67% negative. That makes Ordering & website a common pain point.

  • Customer service143× mentions

    28positive107negative

    Across 143 mentions, 19% of Customer service feedback is positive and 77% negative. That makes Customer service a common pain point.

  • Billing & payment95× mentions

    2positive78negative

    Across 95 mentions, 3% of Billing & payment feedback is positive and 84% negative. That makes Billing & payment a common pain point.

  • Value for money85× mentions

    8positive75negative

    Across 85 mentions, 7% of Value for money feedback is positive and 92% negative. That makes Value for money a common pain point.

  • Communication52× mentions

    3positive43negative

    Across 52 mentions, 7% of Communication feedback is positive and 80% negative. That makes Communication a common pain point.

  • Returns & refunds17× mentions

    3positive13negative

    Across 17 mentions, 14% of Returns & refunds feedback is positive and 83% negative. That makes Returns & refunds a common pain point.

  • Delivery16× mentions

    2positive8negative

    Across 16 mentions, 16% of Delivery feedback is positive and 56% negative. That makes Delivery a common pain point.

  • Fit & sizing12× mentions

    0positive12negative

    Across 12 mentions, 0% of Fit & sizing feedback is positive and 100% negative. That makes Fit & sizing a common pain point.

  • Durability7× mentions

    0positive7negative

    Across 7 mentions, 0% of Durability feedback is positive and 100% negative. That makes Durability a common pain point.

  • Packaging1× mentions

    1positive0negative

    Across 1 mentions, 100% of Packaging feedback is positive and 0% negative. That makes Packaging a clear strength.

  • Material1× mentions

    1positive0negative

    Across 1 mentions, 100% of Material feedback is positive and 0% negative. That makes Material a clear strength.

Average rating per theme across 13 months.1.01.52.02.53.03.54.04.55.02025-082026-022026-08
Average rating per theme across 13 months.
Data as table
Monthly average rating per theme
MonthQualityOrdering & websiteCustomer serviceBilling & paymentValue for moneyCommunication
2025-08 - - - 2.1 - 2.5
2025-092.22.01.51.82.22.5
2025-102.44.01.7 - 1.01.0
2025-112.03.32.01.52.02.3
2025-122.32.02.72.51.02.3
2026-012.62.32.61.01.05.0
2026-022.03.42.01.31.54.0
2026-031.82.01.82.01.11.0
2026-042.82.32.32.03.52.0
2026-052.01.31.51.01.31.0
2026-064.03.02.42.31.02.0
2026-072.02.21.81.81.61.0
2026-084.52.02.02.01.0 -

Rating trend

Rating trend: 2.3 in 2025-09 to 2.8 in 2026-08.1.52.02.53.02025-092026-022026-08
Rating trend: 2.3 in 2025-09 to 2.8 in 2026-08.
Data as table
Monthly average rating
MonthAvg. ratingCount
2025-092.2635
2025-102.7924
2025-112.5022
2025-122.5520
2026-012.8723
2026-022.5627
2026-032.3628
2026-042.8217
2026-051.8919
2026-062.7229
2026-072.2429
2026-082.8211

Sentiment over time

Sentiment over time: positive share from 11% (2025-09) to 18% (2026-08).0%25%50%75%100%2025-092026-022026-08
Sentiment over time: positive share from 11% (2025-09) to 18% (2026-08).
Data as table
Monthly sentiment (shares)
MonthPositiveNeutralNegativeCount
2025-0911%14%74%35
2025-1029%8%63%24
2025-1118%5%77%22
2025-1220%15%65%20
2026-0130%13%57%23
2026-0230%7%63%27
2026-0321%7%71%28
2026-0435%6%59%17
2026-0516%5%79%19
2026-0634%17%48%29
2026-0717%17%66%29
2026-0818%27%55%11

Customer voices

Short excerpts - full reviews are available at the original source.

„the points are limited“

„the benefits are kind of useless“

„You write an email-everytime different person replies without reading the previous communication“

„I am very dissapointed about service provided by Swica“

„The lack of transparency creates unnecessary confusion“

„It's unbelievable that this app still doesn't show which payments have been made by the customer“

„Would be good to suggest date and time for call back request.“

„Points are pretty useless now“

What Reddit users say about SWICA

Additional source: 7 Reddit discussions about SWICA reviewed.

Below are extracts from Reddit discussions - each linked to the original thread.

„The sales person from Swica was very quick ...“

„I have all the supplementals from SWICA (except dental and private hospital)“

„What would make the difference is their service and how easy“

„I am selecting my health insurance with SWICA“

„Prescribed medicine from a ...“

Frequently asked questions

How do customers rate SWICA overall?

SWICA averages 2.5 out of 5 stars across 682 analyzed reviews on 7 portals.

From SWICA's newsroom

Newsroom items are published by SWICA itself.

Cite this page

Citatio (2026). SWICA Reviews 2026 – 2.5/5 from 682 reviews. Retrieved 19 August 2026 from https://citatio.ai/swica-reviews/

Data verifiable via our public audit log: Methodology · Transparency