SWICA Reviews & Ratings September 2026
- Quality(136)
- Ordering & website(108)
- Customer service(105)
- Billing & payment(79)
- Value for money(77)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
SWICA has 691 publicly available reviews across 7 platforms. The overall rating is based on these reviews. Customer themes are drawn directly from the feedback. Sentiment trends over time are tracked using the review data. A SWOT summary is provided, all based on the reviews and linked to their sources.
Key findings
- SWICA has an average rating of 2.5 out of 5 stars across 691 reviews on 7 portals.
- Customers rate Quality most positively (54 of 200 mentions positive).
- Fit and sizing receive the most criticism, with 12 out of 12 mentions being negative.
What changed in August 2026
In August 2026, 20 new reviews were analyzed; the average rating moved from 2.2 to 2.6 stars.
- New reviews
- 20
- Average rating
- 2.6/5 (2.2 ↑)
- Positive share
- 20% (17% ↑)
Most-discussed themes
- Quality — -1 vs prior month
- Billing & payment — unchanged
- Customer service — -1 vs prior month
- Ordering & website — -1 vs prior month
- Value for money — -2 vs prior month
What AI assistants say about SWICA
based on 35 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Fit & sizing: 100% negative across 12 mentions
- Durability: 100% negative across 7 mentions
- Value for money: 93% negative across 87 mentions
Opportunities
- Address fit & sizing to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of fit & sizing could deter new customers
Reviews by portal
The overall 2.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 2.8 / 5 | 252 | 36.5% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 197 | 28.5% | View profile ↗ | |
| Google Play | 2.5 / 5 | 117 | 16.9% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 83 | 12% | View profile ↗ | |
| Trustpilot | 1.2 / 5 | 20 | 2.9% | View profile ↗ | |
| Google Play | 2.1 / 5 | 15 | 2.2% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 7 | 1% | View profile ↗ | |
| Weighted overall | 2.5 / 5 | 691 | 100% | ||
What this analysis covers
- Google Play : 252 reviews
- Apple App Store : 197 reviews
- Google Play : 117 reviews
- Apple App Store : 83 reviews
- Trustpilot : 20 reviews
- Google Play : 15 reviews
- Apple App Store : 7 reviews
Period covered: Oct 2022 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Quality200× mentions
54positive136negativeQuality is a common pain point, with 200 mentions showing 30% positive feedback and 64% negative feedback.
Ordering & website154× mentions
23positive108negativeOrdering & website received 154 mentions, with 14% positive feedback and 68% negative feedback. Ordering & website is a common pain point.
Customer service141× mentions
28positive105negativeCustomer service is a common pain point, with 77% of 141 mentions being negative and 19% positive.
Billing & payment96× mentions
2positive79negativeBilling & payment has 96 mentions, with 2% positive feedback and 85% negative feedback. This makes Billing & payment a common pain point.
Value for money87× mentions
8positive77negativeValue for money is a common pain point, with 93% of 87 mentions being negative and 6% positive.
Communication53× mentions
3positive44negativeCommunication has 53 mentions, with 6% positive feedback and 81% negative feedback. Communication is a common pain point.
Returns & refunds18× mentions
3positive14negativeReturns & refunds receive 11% positive feedback and 86% negative feedback across 18 mentions. This makes returns and refunds a common pain point.
Delivery15× mentions
2positive7negativeDelivery has 15 mentions, with 16% positive feedback and 55% negative feedback. Delivery is a common pain point.
Fit & sizing12× mentions
0positive12negativeFit & sizing has 12 mentions, all negative. 0% of feedback is positive. Fit & sizing is a common pain point.
Durability7× mentions
0positive7negativeDurability has 0% positive feedback and 100% negative feedback across 7 mentions, making it a common pain point.
Packaging1× mentions
1positive0negativePackaging has 100% positive feedback and 0% negative feedback across 1 mention, making it a clear strength.
Material1× mentions
1positive0negativeMaterial received 1 mention with 100% positive feedback and 0% negative feedback. Material is a clear strength.
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Billing & payment | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-08 | - | - | - | 2.1 | - | - |
| 2025-09 | 2.2 | 2.0 | 1.5 | 1.8 | 2.2 | 2.5 |
| 2025-10 | 2.4 | 4.0 | 1.7 | - | 1.0 | 1.0 |
| 2025-11 | 2.0 | 3.3 | 2.0 | 1.5 | 2.0 | 2.3 |
| 2025-12 | 2.3 | 2.0 | 2.7 | 2.5 | 1.0 | 2.3 |
| 2026-01 | 2.6 | 2.3 | 2.6 | 1.0 | 1.0 | 5.0 |
| 2026-02 | 2.0 | 3.4 | 2.0 | 1.3 | 1.5 | 4.0 |
| 2026-03 | 1.8 | 2.0 | 1.8 | 2.0 | 1.1 | 1.0 |
| 2026-04 | 2.8 | 2.3 | 2.3 | 2.0 | 3.5 | 2.0 |
| 2026-05 | 2.0 | 1.3 | 1.5 | 1.0 | 1.3 | 1.0 |
| 2026-06 | 4.0 | 3.0 | 2.4 | 2.3 | 1.0 | 2.0 |
| 2026-07 | 2.0 | 2.2 | 1.8 | 1.8 | 1.6 | 1.0 |
| 2026-08 | 3.5 | 1.5 | 1.8 | 2.0 | 2.3 | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.26 | 35 |
| 2025-10 | 2.79 | 24 |
| 2025-11 | 2.50 | 22 |
| 2025-12 | 2.55 | 20 |
| 2026-01 | 2.87 | 23 |
| 2026-02 | 2.56 | 27 |
| 2026-03 | 2.36 | 28 |
| 2026-04 | 2.82 | 17 |
| 2026-05 | 1.89 | 19 |
| 2026-06 | 2.72 | 29 |
| 2026-07 | 2.24 | 29 |
| 2026-08 | 2.55 | 20 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 11% | 14% | 74% | 35 |
| 2025-10 | 29% | 8% | 63% | 24 |
| 2025-11 | 18% | 5% | 77% | 22 |
| 2025-12 | 20% | 15% | 65% | 20 |
| 2026-01 | 30% | 13% | 57% | 23 |
| 2026-02 | 30% | 7% | 63% | 27 |
| 2026-03 | 21% | 7% | 71% | 28 |
| 2026-04 | 35% | 6% | 59% | 17 |
| 2026-05 | 16% | 5% | 79% | 19 |
| 2026-06 | 34% | 17% | 48% | 29 |
| 2026-07 | 17% | 17% | 66% | 29 |
| 2026-08 | 20% | 15% | 65% | 20 |
Customer voices
Short excerpts - full reviews are available at the original source.
„the points are limited“
„the benefits are kind of useless“
„You write an email-everytime different person replies without reading the previous communication“
„I am very dissapointed about service provided by Swica“
„The lack of transparency creates unnecessary confusion“
„It's unbelievable that this app still doesn't show which payments have been made by the customer“
„Would be good to suggest date and time for call back request.“
„Points are pretty useless now“
What Reddit users say about SWICA
Additional source: 8 Reddit discussions about SWICA reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I recommend Swica as well“
„The sales person from Swica was very quick ...“
„I have all the supplementals from SWICA“
„I am selecting my health insurance with SWICA“
„Also good thing about SWICA is that you dont need to calculate every bill by yourself.“
Frequently asked questions
How do customers rate SWICA overall?
SWICA has an average rating of 2.5 out of 5 stars based on 691 reviews from 7 review portals.
From SWICA's newsroom
- SWICA Expert Finder: Spital- & Arzt-Suche mit Vorauswahl — SWICA - swica.ch
- Benevita – Gesundheitscoach App mit täglichen Challenges - swica.ch
Newsroom items are published by SWICA itself.
Cite this page
Citatio (2026). SWICA Reviews September 2026 – 2.5/5 from 691 reviews. Retrieved 2 September 2026 from https://citatio.ai/swica-reviews/
Data verifiable via our public audit log: Methodology · Transparency