Stripe Reviews & Ratings 2026
- Quality(352)
- Customer service(777)
- Billing & payment(588)
- Ordering & website(330)
- Communication(161)
- Value for money(144)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Stripe: 3,131 reviews across 5 platforms, giving you a complete, evidence-based view of Stripe's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 3131 reviews on 5 portals, Stripe averages 2.7 out of 5 stars.
- Customers rate Quality most positively (352 of 516 mentions positive).
- Billing & payment draws the most criticism (588 of 638 mentions negative).
SWOT summary
Strengths
- Quality: 61% positive across 516 mentions
Weaknesses
- Billing & payment: 94% negative across 638 mentions
- Communication: 92% negative across 182 mentions
- Customer service: 80% negative across 1021 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 2.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.5 / 5 | 1,572 | 50.2% | View profile ↗ | |
| Apple App Store | 2.2 / 5 | 978 | 31.2% | View profile ↗ | |
| Capterra | 4.3 / 5 | 277 | 8.8% | View profile ↗ | |
| Trustpilot | 1.3 / 5 | 225 | 7.2% | View profile ↗ | |
| Apple App Store | 2.4 / 5 | 79 | 2.5% | View profile ↗ | |
| Weighted overall | 2.7 / 5 | 3,131 | 100% | ||
What this analysis covers
- Google Play : 1,572 reviews
- Apple App Store : 978 reviews
- Capterra : 277 reviews
- Trustpilot : 225 reviews
- Apple App Store : 79 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service1021× mentions
220positive777negativeAcross 1021 mentions, 18% of Customer service feedback is positive and 80% negative. That makes Customer service a common pain point.
Billing & payment638× mentions
42positive588negativeAcross 638 mentions, 5% of Billing & payment feedback is positive and 94% negative. That makes Billing & payment a common pain point.
Quality516× mentions
352positive151negativeAcross 516 mentions, 61% of Quality feedback is positive and 36% negative. That makes Quality largely positive.
Ordering & website504× mentions
151positive330negativeAcross 504 mentions, 25% of Ordering & website feedback is positive and 71% negative. That makes Ordering & website a common pain point.
Value for money264× mentions
106positive144negativeAcross 264 mentions, 34% of Value for money feedback is positive and 60% negative. That makes Value for money a common pain point.
Communication182× mentions
18positive161negativeAcross 182 mentions, 7% of Communication feedback is positive and 92% negative. That makes Communication a common pain point.
Themes over time
Data as table
| Month | Customer service | Billing & payment | Quality | Ordering & website | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-09 | 1.9 | 1.5 | 4.2 | 2.3 | 2.9 | 1.0 |
| 2025-10 | 1.6 | 1.2 | 3.9 | 2.2 | 3.4 | 1.0 |
| 2025-11 | 2.4 | 1.7 | 3.8 | 2.7 | 3.0 | 1.0 |
| 2025-12 | 2.2 | 1.4 | 3.5 | 2.4 | 3.2 | 1.9 |
| 2026-01 | 2.3 | 1.8 | 3.8 | 2.3 | 2.8 | 1.4 |
| 2026-02 | 2.2 | 1.4 | 4.0 | 3.0 | 3.2 | 1.0 |
| 2026-03 | 2.7 | 1.5 | 4.2 | 3.0 | 3.1 | 4.0 |
| 2026-04 | 2.6 | 1.7 | 3.8 | 2.5 | 3.5 | 2.6 |
| 2026-05 | 2.2 | 1.2 | 3.3 | 2.1 | 3.4 | 1.0 |
| 2026-06 | 1.6 | 1.2 | 2.8 | 1.9 | 2.4 | 1.7 |
| 2026-07 | 1.4 | 1.2 | 2.5 | 1.8 | 1.9 | 1.2 |
| 2026-08 | 1.4 | 1.1 | 2.8 | 2.0 | 2.0 | 1.3 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.16 | 148 |
| 2025-10 | 3.00 | 142 |
| 2025-11 | 2.99 | 142 |
| 2025-12 | 3.14 | 145 |
| 2026-01 | 3.18 | 172 |
| 2026-02 | 3.16 | 147 |
| 2026-03 | 3.54 | 193 |
| 2026-04 | 3.19 | 189 |
| 2026-05 | 2.80 | 138 |
| 2026-06 | 2.01 | 201 |
| 2026-07 | 1.68 | 210 |
| 2026-08 | 1.80 | 119 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 49% | 6% | 45% | 148 |
| 2025-10 | 44% | 6% | 50% | 142 |
| 2025-11 | 44% | 5% | 51% | 142 |
| 2025-12 | 47% | 8% | 46% | 145 |
| 2026-01 | 49% | 8% | 44% | 172 |
| 2026-02 | 49% | 5% | 46% | 147 |
| 2026-03 | 59% | 3% | 38% | 193 |
| 2026-04 | 49% | 7% | 43% | 189 |
| 2026-05 | 41% | 4% | 56% | 138 |
| 2026-06 | 18% | 5% | 77% | 201 |
| 2026-07 | 11% | 4% | 85% | 210 |
| 2026-08 | 13% | 3% | 83% | 119 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Completely unacceptable!!“
„they refuse to return the money or properly explain why“
„over just $62 in disputes“
„Stripe took around $3,000 from my bank account“
„Complete nightmare.“
„Try to stay clear of this if you’re a non-developer“
„Something as little as a misspelled email address can not access a deposit made to stripe“
„still no instant transfers even though it's been many months and $10000's processed“
What Reddit users say about Stripe
Additional source: 8 Reddit discussions about Stripe reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„their fee was lower than ...“
„Can you recommend a good alternative to Stripe?“
„We've been customers in good standing for a decade“
„Stripe is upfront about all hold times which lets you plan a launch properly.“
Frequently asked questions
How do customers rate Stripe overall?
Stripe averages 2.7 out of 5 stars across 3131 analyzed reviews on 5 portals.
Cite this page
Citatio (2026). Stripe Reviews 2026 – 2.7/5 from 3,131 reviews. Retrieved 21 August 2026 from https://citatio.ai/stripe-reviews/
Data verifiable via our public audit log: Methodology · Transparency