Stripe Reviews & Ratings September 2026
- Quality(349)
- Customer service(817)
- Billing & payment(609)
- Ordering & website(340)
- Communication(172)
- Value for money(152)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Stripe: 3,230 reviews across 5 platforms, giving you a complete, evidence-based view of Stripe's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 3230 reviews on 5 portals, Stripe averages 2.7 out of 5 stars.
- Customers rate Quality most positively (349 of 516 mentions positive).
- Billing & payment draws the most criticism (609 of 659 mentions negative).
What changed in August 2026
In August 2026, 186 new reviews were analyzed; the average rating moved from 1.7 to 1.8 stars.
- New reviews
- 186
- Average rating
- 1.8/5 (1.7 ↑)
- Positive share
- 15% (11% ↑)
Most-discussed themes
- Customer service — -26 vs prior month
- Billing & payment — -6 vs prior month
- Ordering & website — -3 vs prior month
- Communication — -5 vs prior month
- Quality — -7 vs prior month
What AI assistants say about Stripe
based on 74 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Quality: 60% positive across 516 mentions
Weaknesses
- Billing & payment: 94% negative across 659 mentions
- Communication: 93% negative across 193 mentions
- Customer service: 81% negative across 1064 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 2.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.5 / 5 | 1,598 | 49.5% | View profile ↗ | |
| Apple App Store | 2.1 / 5 | 1,004 | 31.1% | View profile ↗ | |
| Capterra | 4.3 / 5 | 282 | 8.7% | View profile ↗ | |
| Trustpilot | 1.3 / 5 | 265 | 8.2% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 81 | 2.5% | View profile ↗ | |
| Weighted overall | 2.7 / 5 | 3,230 | 100% | ||
What this analysis covers
- Google Play : 1,598 reviews
- Apple App Store : 1,004 reviews
- Capterra : 282 reviews
- Trustpilot : 265 reviews
- Apple App Store : 81 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service1064× mentions
222positive817negativeAcross 1064 mentions, 17% of Customer service feedback is positive and 81% negative. That makes Customer service a common pain point.
Billing & payment659× mentions
42positive609negativeAcross 659 mentions, 5% of Billing & payment feedback is positive and 94% negative. That makes Billing & payment a common pain point.
Quality516× mentions
349positive154negativeAcross 516 mentions, 60% of Quality feedback is positive and 37% negative. That makes Quality largely positive.
Ordering & website512× mentions
150positive340negativeAcross 512 mentions, 24% of Ordering & website feedback is positive and 73% negative. That makes Ordering & website a common pain point.
Value for money273× mentions
107positive152negativeAcross 273 mentions, 33% of Value for money feedback is positive and 62% negative. That makes Value for money a common pain point.
Communication193× mentions
18positive172negativeAcross 193 mentions, 6% of Communication feedback is positive and 93% negative. That makes Communication a common pain point.
Themes over time
Data as table
| Month | Customer service | Billing & payment | Quality | Ordering & website | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-10 | 1.6 | 1.2 | 3.9 | 2.2 | 3.4 | 1.0 |
| 2025-11 | 2.4 | 1.7 | 3.8 | 2.7 | 3.0 | 1.0 |
| 2025-12 | 2.2 | 1.4 | 3.5 | 2.4 | 3.2 | 1.9 |
| 2026-01 | 2.3 | 1.8 | 3.8 | 2.3 | 2.8 | 1.4 |
| 2026-02 | 2.2 | 1.4 | 4.0 | 3.0 | 3.2 | 1.0 |
| 2026-03 | 2.7 | 1.5 | 4.2 | 3.0 | 3.1 | 4.0 |
| 2026-04 | 2.6 | 1.7 | 3.8 | 2.5 | 3.5 | 2.6 |
| 2026-05 | 2.2 | 1.2 | 3.3 | 2.1 | 3.4 | 1.0 |
| 2026-06 | 1.6 | 1.2 | 2.8 | 1.9 | 2.4 | 1.7 |
| 2026-07 | 1.4 | 1.2 | 2.5 | 1.8 | 1.9 | 1.2 |
| 2026-08 | 1.5 | 1.2 | 2.7 | 1.8 | 1.9 | 1.2 |
| 2026-09 | 1.2 | 1.1 | 3.0 | 1.5 | 1.0 | 1.1 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.00 | 142 |
| 2025-11 | 2.99 | 142 |
| 2025-12 | 3.14 | 145 |
| 2026-01 | 3.18 | 172 |
| 2026-02 | 3.16 | 147 |
| 2026-03 | 3.54 | 193 |
| 2026-04 | 3.19 | 189 |
| 2026-05 | 2.80 | 138 |
| 2026-06 | 2.01 | 201 |
| 2026-07 | 1.68 | 210 |
| 2026-08 | 1.82 | 186 |
| 2026-09 | 1.72 | 32 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 44% | 6% | 50% | 142 |
| 2025-11 | 44% | 5% | 51% | 142 |
| 2025-12 | 47% | 8% | 46% | 145 |
| 2026-01 | 49% | 8% | 44% | 172 |
| 2026-02 | 49% | 5% | 46% | 147 |
| 2026-03 | 59% | 3% | 38% | 193 |
| 2026-04 | 49% | 7% | 43% | 189 |
| 2026-05 | 41% | 4% | 56% | 138 |
| 2026-06 | 18% | 5% | 77% | 201 |
| 2026-07 | 11% | 4% | 85% | 210 |
| 2026-08 | 15% | 3% | 82% | 186 |
| 2026-09 | 9% | 9% | 81% | 32 |
Customer voices
Short excerpts - full reviews are available at the original source.
„they cant understand it was from them to my cell phone“
„i never asked for one“
„WPS provides an account console, yet there is no cancellation option“
„Stripe’s involvement in a subscription payment system where the customer has no clear or accessible way to cancel“
„accounts being frozen“
„please would you allow for there to be a complete activation of the account“
„the website continues to malfunction on mobile“
„They literally charged $75.69 for one transaction“
What Reddit users say about Stripe
Additional source: 8 Reddit discussions about Stripe reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„their fee was lower than ...“
„Can you recommend a good alternative to Stripe?“
„We've been customers in good standing for a decade“
„Stripe is upfront about all hold times which lets you plan a launch properly.“
Frequently asked questions
How do customers rate Stripe overall?
Stripe averages 2.7 out of 5 stars across 3230 analyzed reviews on 5 portals.
Cite this page
Citatio (2026). Stripe Reviews September 2026 – 2.7/5 from 3,230 reviews. Retrieved 7 September 2026 from https://citatio.ai/stripe-reviews/
Data verifiable via our public audit log: Methodology · Transparency