SignNow Reviews & Ratings 2026

Last updated 1,967 reviews

3.2 / 5 Last 12 months (1,139 reviews) Plain average of all reviews from the last 12 months. All-time rating (recency-weighted, 0.9^months): 3.1 / 5. All-time: 3.1 / 5 · 1,967 reviews (+0.1 vs all-time)
5★ 839
4★ 81
3★ 67
2★ 64
1★ 916
1,967 Reviews
4 Sources
27% Positive
What reviewers criticize most
  • Billing & payment(202)
  • Ordering & website(195)
  • Value for money(180)
  • Quality(79)
  • Customer service(78)

Derived from the analyzed reviews; each chip links to the page with the cited evidence.

This page is an audit of every publicly available review for SignNow: 1,967 reviews across 4 platforms, giving you a complete, evidence-based view of SignNow's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.

Key findings

  • Across 1967 reviews on 4 portals, SignNow averages 3.1 out of 5 stars.
  • Customers rate Durability most positively (4 of 8 mentions positive).
  • Billing & payment draws the most criticism (202 of 203 mentions negative).

SWOT summary

Strengths

  • Durability: 84% positive across 8 mentions
  • Quality: 65% positive across 194 mentions
  • Fit & sizing: 65% positive across 16 mentions

Weaknesses

  • Billing & payment: 100% negative across 203 mentions
  • Communication: 93% negative across 58 mentions
  • Returns & refunds: 91% negative across 60 mentions

Opportunities

  • Address billing & payment to lift overall sentiment
  • Lean on strength in durability in marketing

Threats

  • Ongoing criticism of billing & payment could deter new customers

Reviews by portal

The overall 3.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.

SignNow: reviews per portal
Portal Avg. rating Count Weight Latest Source
Apple App Store 3.5 / 5 973 49.5% View profile ↗
Google Play 2.4 / 5 923 46.9% View profile ↗
Trustpilot 2.1 / 5 54 2.7% View profile ↗
Capterra 4.2 / 5 17 0.9% View profile ↗
Weighted overall 3.1 / 5 1,967 100%
What this analysis covers

Period covered: Aug 2024 – Aug 2026

And what it cannot cover:

  • The App Store feed caps at about 500 reviews per country storefront.
  • Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.

Read the full methodology

Themes in the reviews

  • Ordering & website256× mentions

    55positive195negative

    Across 256 mentions, 28% of Ordering & website feedback is positive and 70% negative. That makes Ordering & website a common pain point.

  • Value for money208× mentions

    25positive180negative

    Across 208 mentions, 14% of Value for money feedback is positive and 85% negative. That makes Value for money a common pain point.

  • Billing & payment203× mentions

    0positive202negative

    Across 203 mentions, 0% of Billing & payment feedback is positive and 100% negative. That makes Billing & payment a common pain point.

  • Quality194× mentions

    112positive79negative

    Across 194 mentions, 65% of Quality feedback is positive and 34% negative. That makes Quality largely positive.

  • Customer service114× mentions

    35positive78negative

    Across 114 mentions, 31% of Customer service feedback is positive and 67% negative. That makes Customer service a common pain point.

  • Returns & refunds60× mentions

    4positive56negative

    Across 60 mentions, 9% of Returns & refunds feedback is positive and 91% negative. That makes Returns & refunds a common pain point.

  • Communication58× mentions

    2positive54negative

    Across 58 mentions, 2% of Communication feedback is positive and 93% negative. That makes Communication a common pain point.

  • Fit & sizing16× mentions

    9positive7negative

    Across 16 mentions, 65% of Fit & sizing feedback is positive and 35% negative. That makes Fit & sizing largely positive.

  • Durability8× mentions

    4positive4negative

    Across 8 mentions, 84% of Durability feedback is positive and 16% negative. That makes Durability a clear strength.

  • Delivery3× mentions

    2positive0negative

    Across 3 mentions, 73% of Delivery feedback is positive and 0% negative. That makes Delivery a clear strength.

  • Packaging1× mentions

    0positive0negative

    Across 1 mentions, 0% of Packaging feedback is positive and 0% negative. That makes Packaging a mixed area.

Average rating per theme across 13 months.1.01.52.02.53.03.54.04.52025-082026-022026-08
Average rating per theme across 13 months.
Data as table
Monthly average rating per theme
MonthOrdering & websiteValue for moneyBilling & paymentQualityCustomer serviceReturns & refunds
2025-08 - - - - 2.32.0
2025-091.51.81.02.92.01.0
2025-102.02.51.33.41.02.3
2025-112.02.11.13.42.01.0
2025-121.61.01.22.92.31.0
2026-012.11.61.03.72.71.0
2026-021.62.31.23.71.71.0
2026-032.02.81.04.32.01.0
2026-042.41.01.12.82.31.0
2026-053.81.41.03.92.81.0
2026-062.52.51.04.13.4 -
2026-073.01.51.04.33.03.0
2026-083.41.71.03.0 - 1.0

Rating trend

Rating trend: 3.0 in 2025-09 to 3.4 in 2026-08.2.53.03.54.02025-092026-022026-08
Rating trend: 3.0 in 2025-09 to 3.4 in 2026-08.
Data as table
Monthly average rating
MonthAvg. ratingCount
2025-092.96107
2025-102.86123
2025-113.1694
2025-122.8697
2026-013.03103
2026-023.2577
2026-033.5376
2026-043.22101
2026-053.37124
2026-063.6098
2026-073.0967
2026-083.3636

Sentiment over time

Sentiment over time: positive share from 39% (2025-09) to 53% (2026-08).0%25%50%75%100%2025-092026-022026-08
Sentiment over time: positive share from 39% (2025-09) to 53% (2026-08).
Data as table
Monthly sentiment (shares)
MonthPositiveNeutralNegativeCount
2025-0939%9%51%107
2025-1037%10%53%123
2025-1149%6%45%94
2025-1240%5%55%97
2026-0147%6%48%103
2026-0251%5%44%77
2026-0354%7%39%76
2026-0450%5%45%101
2026-0556%3%41%124
2026-0657%8%35%98
2026-0745%9%46%67
2026-0853%6%42%36

Customer voices

Short excerpts - full reviews are available at the original source.

„They'll never get my business, strictly for that.“

„You have to upgrade to a paid plan to export any files.“

„They do that thing where the SEO description says "FREE", but it's not actually free.“

„Makes e-signatures easy and seamless.“

„This was easy to use!!🤩✨⭐️🌟💫“

„I will specifically open documents on my phone, even if I’m in front of my printer, just for the ease of signing and sending them.“

„One of the best, easy & simple app to write your text“

„I canceled within three days of the trial“

What Reddit users say about SignNow

Additional source: 6 Reddit discussions about SignNow reviewed.

Below are extracts from Reddit discussions - each linked to the original thread.

„SignNow was a really good product“

„SignNow is the way .“

„SignNow Entry plans are about $8/mo per user for basic e‐signatures.“

„We're looking for a cheap solution to have customers sign work orders.“

Frequently asked questions

How do customers rate SignNow overall?

SignNow averages 3.1 out of 5 stars across 1967 analyzed reviews on 4 portals.

Cite this page

Citatio (2026). SignNow Reviews 2026 – 3.1/5 from 1,967 reviews. Retrieved 19 August 2026 from https://citatio.ai/signnow-reviews/

Data verifiable via our public audit log: Methodology · Transparency