SignNow Reviews & Ratings September 2026
- Quality(156)
- Durability(6)
- Billing & payment(199)
- Ordering & website(187)
- Value for money(176)
- Customer service(76)
- Returns & refunds(54)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for SignNow: 2,069 reviews across 4 platforms, giving you a complete, evidence-based view of SignNow's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 2069 reviews on 4 portals, SignNow averages 3.2 out of 5 stars.
- Customers rate Durability most positively (6 of 10 mentions positive).
- Billing & payment draws the most criticism (199 of 200 mentions negative).
What changed in August 2026
In August 2026, 96 new reviews were analyzed; the average rating moved from 3.1 to 3.6 stars.
- New reviews
- 96
- Average rating
- 3.6/5 (3.1 ↑)
- Positive share
- 60% (45% ↑)
Most-discussed themes
- Quality — +22 vs prior month
- Ordering & website — +8 vs prior month
- Value for money — +5 vs prior month
- Customer service — +3 vs prior month
- Billing & payment — +1 vs prior month
What AI assistants say about SignNow
based on 22 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Durability: 91% positive across 10 mentions
- Quality: 78% positive across 237 mentions
- Delivery: 75% positive across 7 mentions
Weaknesses
- Billing & payment: 100% negative across 200 mentions
- Returns & refunds: 92% negative across 58 mentions
- Communication: 90% negative across 58 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in durability in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 3.5 / 5 | 991 | 47.9% | View profile ↗ | |
| Google Play | 2.4 / 5 | 964 | 46.6% | View profile ↗ | |
| Trustpilot | 3.3 / 5 | 97 | 4.7% | View profile ↗ | |
| Capterra | 4.2 / 5 | 17 | 0.8% | View profile ↗ | |
| Weighted overall | 3.2 / 5 | 2,069 | 100% | ||
What this analysis covers
- Apple App Store : 991 reviews
- Google Play : 964 reviews
- Trustpilot : 97 reviews
- Capterra : 17 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Ordering & website265× mentions
71positive187negativeAcross 265 mentions, 38% of Ordering & website feedback is positive and 59% negative. That makes Ordering & website a common pain point.
Quality237× mentions
156positive78negativeAcross 237 mentions, 78% of Quality feedback is positive and 22% negative. That makes Quality a clear strength.
Value for money206× mentions
27positive176negativeAcross 206 mentions, 16% of Value for money feedback is positive and 83% negative. That makes Value for money a common pain point.
Billing & payment200× mentions
0positive199negativeAcross 200 mentions, 0% of Billing & payment feedback is positive and 100% negative. That makes Billing & payment a common pain point.
Customer service126× mentions
49positive76negativeAcross 126 mentions, 45% of Customer service feedback is positive and 54% negative. That makes Customer service a common pain point.
Communication58× mentions
3positive53negativeAcross 58 mentions, 6% of Communication feedback is positive and 90% negative. That makes Communication a common pain point.
Returns & refunds58× mentions
4positive54negativeAcross 58 mentions, 8% of Returns & refunds feedback is positive and 92% negative. That makes Returns & refunds a common pain point.
Fit & sizing18× mentions
9positive9negativeAcross 18 mentions, 50% of Fit & sizing feedback is positive and 50% negative. That makes Fit & sizing a common pain point.
Durability10× mentions
6positive4negativeAcross 10 mentions, 91% of Durability feedback is positive and 9% negative. That makes Durability a clear strength.
Delivery7× mentions
5positive1negativeAcross 7 mentions, 75% of Delivery feedback is positive and 16% negative. That makes Delivery a clear strength.
Packaging1× mentions
0positive0negativeIn the 1 mention analyzed, Packaging received no positive feedback and no negative comments, so the overall sentiment remains balanced, neither clearly favorable nor unfavorable.
Themes over time
Data as table
| Month | Ordering & website | Quality | Value for money | Billing & payment | Customer service | Communication |
|---|---|---|---|---|---|---|
| 2025-09 | - | - | - | 1.0 | - | - |
| 2025-10 | 2.0 | 3.4 | 2.5 | 1.3 | 1.0 | 1.0 |
| 2025-11 | 2.0 | 3.4 | 2.1 | 1.1 | 2.0 | 1.0 |
| 2025-12 | 1.6 | 2.9 | 1.0 | 1.2 | 2.3 | 2.3 |
| 2026-01 | 2.1 | 3.7 | 1.6 | 1.0 | 2.7 | 1.0 |
| 2026-02 | 1.6 | 3.7 | 2.3 | 1.2 | 1.7 | 1.0 |
| 2026-03 | 2.0 | 4.3 | 2.8 | 1.0 | 2.0 | 1.0 |
| 2026-04 | 2.4 | 2.8 | 1.0 | 1.1 | 2.3 | 1.5 |
| 2026-05 | 3.8 | 3.9 | 1.4 | 1.0 | 2.8 | 2.0 |
| 2026-06 | 2.5 | 4.1 | 2.5 | 1.0 | 3.4 | 1.7 |
| 2026-07 | 3.0 | 4.3 | 1.5 | 1.0 | 3.0 | 1.0 |
| 2026-08 | 4.2 | 4.5 | 2.2 | 1.0 | 3.7 | 2.5 |
| 2026-09 | 4.8 | 4.8 | 5.0 | - | 4.6 | 4.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.86 | 123 |
| 2025-11 | 3.16 | 94 |
| 2025-12 | 2.86 | 97 |
| 2026-01 | 3.03 | 103 |
| 2026-02 | 3.25 | 77 |
| 2026-03 | 3.53 | 76 |
| 2026-04 | 3.22 | 101 |
| 2026-05 | 3.37 | 124 |
| 2026-06 | 3.60 | 98 |
| 2026-07 | 3.09 | 67 |
| 2026-08 | 3.55 | 96 |
| 2026-09 | 4.71 | 42 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 37% | 10% | 53% | 123 |
| 2025-11 | 49% | 6% | 45% | 94 |
| 2025-12 | 40% | 5% | 55% | 97 |
| 2026-01 | 47% | 6% | 48% | 103 |
| 2026-02 | 51% | 5% | 44% | 77 |
| 2026-03 | 54% | 7% | 39% | 76 |
| 2026-04 | 50% | 5% | 45% | 101 |
| 2026-05 | 56% | 3% | 41% | 124 |
| 2026-06 | 57% | 8% | 35% | 98 |
| 2026-07 | 45% | 9% | 46% | 67 |
| 2026-08 | 60% | 3% | 36% | 96 |
| 2026-09 | 93% | 0% | 7% | 42 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I have been using Sign Now for years and have never ever had any issues.“
„It's so easy to use thank you!“
„Sign Now is one of the easiest tools I have ever used when having to send clients engagements for e-signatures.“
„now can’t reactivate the account“
„I used this for two years. Loved it“
„I hear from those who are cc-ed into the mail, don't receive that there has been an invitation.“
„the document upload process is completely seamless“
„uploading files and applying signatures is smooth“
What Reddit users say about SignNow
Additional source: 6 Reddit discussions about SignNow reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„SignNow was a really good product“
„SignNow is the way .“
„SignNow Entry plans are about $8/mo per user for basic e‐signatures.“
„We're looking for a cheap solution to have customers sign work orders.“
Frequently asked questions
How do customers rate SignNow overall?
SignNow averages 3.2 out of 5 stars across 2069 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). SignNow Reviews September 2026 – 3.2/5 from 2,069 reviews. Retrieved 7 September 2026 from https://citatio.ai/signnow-reviews/
Data verifiable via our public audit log: Methodology · Transparency