sevDesk E-Invoice Software: customer experiences
Customers express strong dissatisfaction with sevDesk’s E-Invoice Software, with 182 negative mentions compared to just 12 positive ones across the review data. The overall sentiment has remained consistently low, with average ratings hovering around 1 to 2 stars throughout 2025 and early 2026. Reviewers report persistent technical issues, including broken workflows, unreliable app performance, and flawed automation features. Many describe the software as unstable, poorly maintained, and increasingly difficult to use. Despite a few positive remarks about basic functionality and ease of use, the overwhelming majority highlight critical flaws in core features like invoice creation, document upload, and system consistency. The trend shows no significant improvement over time, with some users noting that features have been removed without explanation, and support interactions often described as dismissive or unhelpful.
What customers praise
A small number of users praise sevDesk’s E-Invoice Software for its simplicity and reliability in basic tasks. They appreciate the ability to create and send invoices quickly, especially through the mobile app. Some highlight the clean interface and the overall ease of use, particularly for freelancers and small business owners who need fast, no-frills tools. One user called it the best available option, while others noted that the software makes invoice creation enjoyable and efficient.
What customers said:
- „I think the app is really great and the program runs very well.“
„I think the app is really great and the program runs very well.“
Original„Finde die App echt super und das Programm läuft wirklich toll.“
- „Please check if switching between two companies can be made faster.“
„Please check if switching between two companies can be made faster.“
Original„Bitte überprüfen Sie ob eine Ummeldung wenn man zwei Unternehmen hat schneller Switchen kann.“
- „Sevdesk invoicing software.“
„Sevdesk invoicing software.“
Original„Sevdesk Rechnungsprogramm“
Common complaints
The most common complaints center on technical failures and poor user experience. Users report that the app frequently crashes or fails to start, making it impossible to work. Repeated issues include the inability to upload documents, save invoices, or properly link transactions. Many also describe inconsistent behavior between the app and web version, with invoices appearing open in one but not the other. The software is seen as poorly coded, with overlapping dialogs and broken workflows.
What customers said:
- „Offers are not clearly marked in the toolbar.“
„Offers are not clearly marked in the toolbar.“
Original„Angebote sind nicht deutlich in der Symbolleiste gekennzeichnet.“
- „Unfortunately, the app keeps getting worse.“
„Unfortunately, the app keeps getting worse.“
Original„Die App wird leider immer schlechter“
- „The receipt recognition is still very poor.“
„The receipt recognition is still very poor.“
Original„die Belegerkennung ist immernoch sehr mangelhaft“
How it has changed over time
The software’s performance has declined over time, with users noting that features have been removed without warning. One reviewer mentioned that a previously available setting was taken away without explanation, sparking frustration in user communities. The app has become less functional, with recent updates limiting users to only creating invoices within the mobile app. Some users feel the platform is being stripped down, making it harder to use for daily operations.
What customers said:
- „Unbelievable that all features were simply removed!“
„Unbelievable that all features were simply removed!“
Original„Unglaublich das einfach alle Funktionen entfernt wurden!“
- „the app is too basic“
„the app is too basic“
Original„die App ist aber zu spartanisch“
- „The setting should be easy.“
„The setting should be easy.“
Original„Die Einstellung sollte ein leichtes sein.“
Practical takeaways
For users considering sevDesk’s E-Invoice Software, the evidence suggests caution. While the basic invoice creation function works for some, the overall system is unreliable and prone to failure. The free version is nearly unusable, and paid plans come with hidden renewal risks and aggressive customer service tactics. If you rely on consistent, accurate invoicing and document handling, the current state of the software may not meet your needs. Consider testing the free version carefully and be aware of the potential for sudden feature removals or support issues.
What customers said:
- „The line items in invoices and quotes are fixed, which is very annoying.“
„The line items in invoices and quotes are fixed, which is very annoying.“
Original„Die Positionen in Rechnungen und Angeboten sind fix, was sehr nervig ist.“
- „they threaten legal action quite quickly if invoices for services that were not renewed…“
„they threaten legal action quite quickly if invoices for services that were not renewed are not paid“
Original„drohen relativ schnell mit Klagen, bei Nichteinzahlung von Rechnungen, für Leistungen, die nicht verlängert worden sind“
- „App is not working.“
„App is not working.“
Original„App funktioniert nicht“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-02 | 1.00 | 1 |
| 2025-06 | 1.27 | 56 |
| 2025-07 | 1.05 | 21 |
| 2025-08 | 1.09 | 11 |
| 2025-09 | 1.25 | 12 |
| 2025-10 | 1.50 | 6 |
| 2025-11 | 2.60 | 5 |
| 2025-12 | 3.00 | 1 |
| 2026-01 | 2.00 | 2 |
| 2026-02 | 2.00 | 1 |
| 2026-03 | 1.60 | 5 |
| 2026-05 | 1.00 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-02 | 0% | 0% | 100% | 1 |
| 2025-06 | 4% | 0% | 96% | 56 |
| 2025-07 | 0% | 0% | 100% | 21 |
| 2025-08 | 0% | 0% | 100% | 11 |
| 2025-09 | 0% | 0% | 100% | 12 |
| 2025-10 | 0% | 0% | 100% | 6 |
| 2025-11 | 0% | 0% | 100% | 5 |
| 2025-12 | 0% | 100% | 0% | 1 |
| 2026-01 | 0% | 50% | 50% | 2 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-03 | 0% | 20% | 80% | 5 |
| 2026-05 | 0% | 0% | 100% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Invoices show as open in the app but not on the website, so it's practically inconsistent.“
„Since the last update, you can only create invoices in the app.“
„It is simply impossible to create invoices“
„On the web, you can't even reset your invoice number sequence annually at the start of the year.“
„When creating an invoice and viewing the preview, the name is usually missing from the letterhead.“
„You then have to go to the online version to select the invoice for download.“
„No invoices with the matching amount could be found.“
„Since the update, invoices can no longer be created via the app, and receipts cannot be linked.“
What Reddit users discuss
Below are extracts from Reddit which discuss E-Invoice Software in more detail - each linked to the original thread.
„E - Rechnungen ermöglichen die automatische Übertragung von Rechnungsdaten in Buchhaltungsprogramme und ERP-Systeme.“
„wenn das Teuer ist, solltest du vielleicht dein Geschäftsmodell ü ...“
Cite this page
Citatio (2026). sevDesk E-Invoice Software: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/sevdesk-reviews/products/e-rechnung-software/
Data verifiable via our public audit log: Methodology · Transparency