Question 1

Why can't I download my files from Proton Drive even though I'm logged in?

Accepted Answer

Yes, the query is answerable.

Access Blocked: Reviewers report that they are blocked from downloading files from Proton Drive despite being logged in, with one user stating they were blocked for over a week. Some users also mention that customer support failed to respond or escalate their issues, leaving them unable to access their data.

Slow Support: Multiple users describe long delays in getting responses from Proton’s customer service, with some waiting up to three days or more. One reviewer noted they received no email response for 20 hours, and another said they were ignored despite repeated attempts to report the issue.

Technical Issues: The inability to download files appears to be linked to broader platform instability, including login loops, QR code errors, and app crashes. Users also report that even after resolving login issues, the download function remains inaccessible.

Question 2

Why was I charged ₱399.90 without my permission?

Accepted Answer

Yes, the query is answerable.

Unauthorized Charges: Reviewers report that Proton charged users without their consent, with one specifically stating they were charged ₱399.90 without authorization and have not received a response despite reaching out. This suggests possible unauthorized auto-renewal or billing errors.

Subscription Management Issues: Multiple users describe difficulty canceling subscriptions, with some noting that their subscriptions do not appear in their Google Play account, making it impossible to manage or stop payments. This lack of visibility increases the risk of unintended charges.

Poor Support Response: Several reviewers mention no response from customer support after reporting billing problems, even after multiple attempts. This lack of communication makes it hard to resolve unauthorized charges or request refunds.

Question 3

Is Proton supported on Amazon Fire tablets?

Accepted Answer

Proton's apps are not reliably supported on Amazon Fire tablets, with multiple users reporting technical issues and no functional access. Support responsiveness is poor, with delayed or no replies to urgent concerns.

App Compatibility Issues: Reviewers report that Proton apps fail to work properly on Amazon Fire tablets, with one stating they 'cannot figure out how to use on fire tablets' and another noting 'millions of Amazon fire tablet support missing.' The apps often crash, fail to load, or do not respond to basic actions like toggling settings.

Poor Support Response: Users consistently describe poor support responsiveness, with emails going unanswered for days, issues not escalated, and no resolution despite repeated attempts. One reviewer waited three days just to confirm a subscription problem, while another reported no response after reaching out for a refund.

Overall Frustration: The combination of broken functionality on Fire tablets and unresponsive customer service makes Proton a frustrating experience for users on this platform. Many conclude the service is not worth the cost or effort, especially when basic features like account cancellation or subscription management fail.

Question 4

Why does Proton VPN keep failing on Android TV, even with the paid version?

Accepted Answer

Proton VPN users on Android TV report persistent connection failures and poor responsiveness from customer support, even with paid subscriptions. Many describe repeated disconnections, long connection times, and no meaningful help from support teams.

Connection Issues: Reviewers report that Proton VPN frequently fails to connect or disconnects repeatedly on Android TV, with some noting it takes up to 10 minutes to establish a connection. One user specifically mentioned that only one out of eight countries worked reliably, and even then, maintaining the connection required significant patience.

Poor Support Response: Multiple users state they received no response from customer support despite reporting problems for days. One reviewer waited 20 hours for an email reply, while another said their issue was not escalated despite repeated attempts. Several users also reported being unable to cancel subscriptions or get refunds.

Frustrating Experience: The combination of unreliable performance on Android TV and lack of support makes the paid service feel ineffective. Users feel misled by the paid version’s promises, especially when basic functions like streaming or logging in fail consistently.

Question 5

Why does Proton keep saying 'QR code expired' when I try to import multiple QR codes?

Accepted Answer

The 'QR code expired' error when importing multiple QR codes in Proton may stem from technical limitations or delays in processing, but users report inconsistent behavior and lack of support when encountering this issue.

QR Code Issues: Reviewers report that the 'QR code expired' error appears repeatedly when trying to import multiple QR codes, even when using valid screenshots from the correct folder. Some users tried different image names and versions, but the error persisted.

Poor Support Response: Multiple users describe being unable to get help from Proton support when facing technical problems like QR code errors. One reviewer waited three weeks for a response, while others report no reply after contacting support.

No Clear Resolution: The combination of recurring technical errors and unresponsive customer service suggests that users are left to troubleshoot on their own. There is no clear fix provided in the reviews, and the issue seems to affect multiple users without resolution.

Question 6

What should I do if my phone number won’t verify when setting up Proton on my device?

Accepted Answer

Reviewers report significant issues with phone number verification on Proton, including numbers not being recognized and no response from support. Some users have tried multiple methods without success and ultimately gave up.

Verification Failures: Several reviewers state their phone numbers were not recognized during Proton setup, with one specifically mentioning 'pas possible de rajouter mon numéro' and 'le numéro n'est pas reconnu'. Despite trying different methods, the issue persisted.

Poor Support Response: Users who reported verification problems received little to no help. One reviewer said they waited days for a reply, while another noted they were told to check their location but received no further assistance. Many describe customer support as unresponsive or ineffective.

Frustration and Abandonment: Due to repeated failures and lack of support, some users abandoned the setup process entirely. One reviewer said they 'pass[ed] mon chemin' (I’m moving on), indicating they gave up after multiple failed attempts and no resolution.

Proton: Support responsiveness (Customer service)

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Customer voices