Question 1

Why was I charged by Proton without my consent?

Accepted Answer

Reviewers report unexpected charges from Proton, often without clear authorization or visibility, leading to frustration over refunds and cancellation. Many describe auto-debiting, hidden subscription options, and poor customer service response.

Unexpected Charges: Reviewers report being charged without permission, such as a ₱399.90 fee or $79.99, even after signing up for free versions. Some say the app or platform debited their accounts monthly without clear notice or easy cancellation.

Cancellation Difficulties: Users struggle to cancel subscriptions, especially through Google Play, where the service does not appear in their list. Some say they must dig into app store settings or face hidden subscription buttons, making it hard to leave the service.

Poor Support Response: Multiple reviewers mention contacting Proton support with no reply, even after weeks. One user reported three weeks of silence, while others say support does not respond within the first 24 hours, worsening the frustration.

Question 2

What type of fees does Proton charge?

Accepted Answer

Proton automatically charges recurring fees for its premium subscriptions, often without clear warning or an easy way to cancel. Many users report unexpected or duplicate charges that are difficult to reverse.

Automatic charges: Reviewers report being charged without prior consent or clear warning, often through Google Play or other payment services. Some have even been charged multiple times despite only intending to pay once.

Difficult cancellation: Many users find it extremely difficult to cancel their subscriptions. Cancellation is often only possible through external platforms like Google Play, and the app or website does not provide a clear option for it.

Inadequate customer service: Several customers report that they have not received a response from Proton, even after multiple attempts. Support often responds with delays or not at all, which makes it difficult to request refunds.

Question 3

How do I get a refund if I was charged ₱399.90 by Proton without my permission?

Accepted Answer

You may be eligible for a refund if you were charged ₱399.90 without permission, but Proton’s customer support response is often slow or nonexistent, and some users report difficulty canceling subscriptions or getting refunds.

Refund Requests: Reviewers report being charged without consent and demanding refunds, with some stating they reached out to Proton but received no response. One user specifically mentioned being charged ₱399.90 and still waiting for a reply after contacting support.

Cancellation Issues: Several users describe difficulty canceling subscriptions, especially through Google Play, where the subscription does not appear in their account. Others note that Proton’s cancellation process is hidden or confusing, making it hard to stop recurring charges.

Poor Support Response: Support response times are frequently criticized as slow or nonexistent. One reviewer waited three weeks with no reply, while others report no response within the first 24 hours. This lack of communication makes resolving billing issues extremely difficult.

Question 4

Why is the Proton app showing an account I never created, and why can't I sign in?

Accepted Answer

Reviewers report confusion and frustration when the Proton app shows an account they didn’t create, often tied to unauthorized charges or subscription issues. Many say they cannot sign in or cancel subscriptions, and customer support responses are slow or nonexistent.

Unauthorized Accounts: Reviewers report being locked out of their own accounts or seeing accounts they never created, especially after being charged without consent. Some believe their data or payment details were used without permission, leading to confusion about ownership.

Sign-In & Access Issues: Several users say they cannot sign in or access their accounts, even when trying to cancel subscriptions. The app sometimes shows a subscription renewal prompt despite no active account, suggesting a mismatch between user identity and system records.

Poor Support & Cancellation: Users consistently complain about unresponsive customer service and difficulty canceling subscriptions, especially through Google Play. Some say they were charged multiple times or continue to be debited despite attempts to leave, with no clear path to resolve the issue.

Question 5

Does Proton automatically renew subscriptions, and how can I turn off auto-renewal?

Accepted Answer

Yes, Proton subscriptions automatically renew unless canceled manually. Reviewers report difficulty canceling subscriptions, especially through Google Play, and frustration with lack of response from customer support.

Auto-renewal confirmed: Reviewers confirm that Proton subscriptions renew automatically, with some users reporting unexpected charges even after trying to cancel. One user was charged ₱399.90 without permission, and another was billed $79.99 after signing up for the free version a year prior.

Cancellation challenges: Many users struggle to cancel subscriptions, particularly through Google Play, where the subscription does not appear in the account. One reviewer noted they had to dig into the Google PlayStore to find the option, calling the process 'lurking' and frustrating.

Poor support response: Customer support is frequently criticized for not responding, with users reporting no reply after days or even weeks. One user said it had been three weeks with no update, and another said support didn’t reply within the first 24 hours.

Question 6

Why hasn’t my Proton account status updated after I made a payment?

Accepted Answer

Reviewers report that Proton account status may not update immediately after payment, leading to frustration over delayed access or repeated charges. Some users say they waited over an hour or even days without resolution, and customer support responses were slow or nonexistent.

Delayed Updates: Reviewers report that their account status does not update right after a payment, even after waiting over an hour. One user said they were charged but still couldn’t access their account, feeling misled and frustrated.

Repeated Charges: Several users said they were charged multiple times or had payments not reflected, with one reporting two attempted charges on their business card. This suggests possible system delays or errors in processing payments.

Poor Support Response: Support response times are a major issue, users report waiting days or weeks with no reply. One reviewer said they contacted support three weeks prior and still had no answer, making it hard to resolve payment issues.

Question 7

How do I cancel my Proton subscription if it doesn’t show up in Google Play?

Accepted Answer

If your Proton subscription doesn’t appear in Google Play, you may need to cancel it directly through Proton’s website instead, as some users report that subscriptions aren’t visible in Google Play but still charge automatically.

Hidden Subscriptions: Reviewers report that Proton subscriptions sometimes don’t appear in Google Play, even though they are still charged. One user stated they couldn’t cancel because the subscription wasn’t showing up in their Google Play account, despite being auto-debited.

Cancel via Proton: Several users say they had to cancel their Proton subscriptions through the Proton website rather than Google Play. One reviewer emphasized that you need to go into your Google PlayStore account to find subscriptions, but others found it impossible to locate the subscription there.

Support Delays: Many reviewers complain about poor customer service and lack of response when trying to resolve billing issues. Some reported waiting weeks with no reply, even after submitting tickets or contacting support directly.

Month	Avg. rating	Count
2025-09	2.22	9
2025-10	1.92	12
2025-11	1.50	16
2025-12	1.25	12
2026-01	1.87	23
2026-02	2.22	18
2026-03	2.00	12
2026-04	1.65	20
2026-05	1.90	39
2026-06	1.98	41
2026-07	2.42	73
2026-08	1.92	24

Month	Positive	Neutral	Negative	Count
2025-09	0%	0%	100%	9
2025-10	17%	0%	83%	12
2025-11	6%	13%	81%	16
2025-12	0%	8%	92%	12
2026-01	4%	4%	91%	23
2026-02	11%	6%	83%	18
2026-03	0%	0%	100%	12
2026-04	0%	5%	95%	20
2026-05	0%	10%	90%	39
2026-06	0%	10%	90%	41
2026-07	7%	15%	78%	73
2026-08	4%	0%	96%	24

How is the billing & payment of Proton?

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices