Pixum: Packaging experiences
Reviewers mention Pixum’s packaging in 112 instances, with a clear imbalance between positive and negative feedback, 14 positive mentions versus 21 negative. Overall, the sentiment has fluctuated over time, with a mix of high praise and consistent criticism. Early in 2024, feedback was mostly positive, with a 5-star rating in March and April. However, by late 2025 and into 2026, several low ratings emerged, including two 2-star reviews in October and April 2026, reflecting growing concerns. The most common complaints center on excessive packaging materials, poor protection during shipping, and issues with how photos are presented in the final product. On the other hand, some customers appreciate the overall quality of the product and the ease of ordering, though they often note that the packaging could be more stable or better designed. The trend shows that while the core experience remains strong, packaging reliability and environmental impact are recurring pain points.
What customers praise
Customers frequently praise the overall quality of Pixum’s products and the simplicity of the ordering process, which they see as a strong complement to the packaging. Many highlight that the packaging is sufficient for protecting the items during transit, especially when the product arrives undamaged. A few users specifically mention that the packaging is clean and well-structured, contributing to a positive unboxing experience. These positive remarks are often tied to the broader satisfaction with the service and product quality.
What customers said:
- „Clean design and great calendar“
„Clean design and great calendar“
Original„Saubere Gestaltung und tolle Kalender“
- „Achieved in the shortest possible time“
„Achieved in the shortest possible time“
Original„In kürzester Zeit zum Ziel.“
- „User-friendly and easy with lots of options“
„User-friendly and easy with lots of options“
Original„Brugervenligt og nemt, med masser af muligheder“
Common complaints
Several customers report that the packaging uses excessive cardboard, even when ordering items in different formats, which they view as wasteful and environmentally irresponsible. Others note that the boxes are too large for the contents, leading to damage during shipping due to movement inside the package. A few reviewers mention that photos were cut off or damaged, which they attribute to poor packaging design or inadequate protection. These issues are consistently raised across multiple reviews, indicating a systemic problem.
What customers said:
- „Shipping was terrible. The box for the poster was too big, and it arrived damaged.“
„Shipping was terrible. The box for the poster was too big, and it arrived damaged.“
Original„Versand schrecklich. Zu grosse Schachtel für das Plakat, dementsprechend Kam es beschädigt an.“
- „Photos are often CROPPED!“
„Photos are often CROPPED!“
Original„Fotos oft ABGESCHNITTEN!“
- „It would be better if I could choose how many photos I want to include.“
„It would be better if I could choose how many photos I want to include.“
Original„Besser wäre das mann frei wählen kann wie viele Fotos ich möchte“
How it has changed over time
Over time, the feedback on packaging has shown a decline in consistency. While early 2024 and mid-2025 saw mostly positive ratings, including several 5-star reviews, the latter half of 2025 and early 2026 brought a noticeable drop, with multiple 2-star reviews citing damage and poor packaging. The 2026-04 review, for example, gave a 2-star rating due to damage, and another 2-star review in October 2025 cited a damaged spiral binding. These spikes in negative feedback suggest that packaging issues have become more frequent in recent months.
What customers said:
- „2: Order; not fresh enough + 1 calendar with crushed spiral binding“
„2: Order; not fresh enough + 1 calendar with crushed spiral binding“
Original„2: Bestelllung; nicht frisgerecht + 1 Kalender mit zerdrückter Spiralbindung“
- „No matter how many times I try“
„No matter how many times I try“
Original„egal wie oft ich es versuche“
- „And not have templates that prevent me from making a proper collage.“
„And not have templates that prevent me from making a proper collage.“
Original„und keine vorlagen das mann so eine richtige Collage machen könnte“
Practical takeaways
For customers concerned about packaging, the best approach is to choose smaller or more compact options when available and to double-check the product dimensions before ordering. Some users suggest that Pixum could improve by offering more sustainable packaging or allowing customers to opt for minimal packaging. Also, reporting damage promptly and using tracking information can help in resolving delivery issues. While the product quality remains strong, the packaging remains a weak point that affects the overall experience.
What customers said:
- „good quality of the poster“
„good quality of the poster“
Original„Qualität des Posters gut.“
- „I would have liked a bit more choice of cliparts“
„I would have liked a bit more choice of cliparts“
Original„J’aurais aimé un peu plus de choix de cliparts“
- „NOT THE WHOLE THING ANNOYING!“
„NOT THE WHOLE THING ANNOYING!“
Original„Nicht das ganze DRAUF ÄRGERLICH!“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2024-12 | 4.50 | 2 |
| 2025-03 | 5.00 | 1 |
| 2025-04 | 5.00 | 1 |
| 2025-08 | 3.50 | 4 |
| 2025-09 | 5.00 | 1 |
| 2025-10 | 2.00 | 1 |
| 2025-11 | 4.00 | 3 |
| 2025-12 | 3.40 | 5 |
| 2026-01 | 4.50 | 2 |
| 2026-03 | 5.00 | 2 |
| 2026-04 | 2.00 | 2 |
| 2026-06 | 5.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2024-12 | 50% | 50% | 0% | 2 |
| 2025-03 | 100% | 0% | 0% | 1 |
| 2025-04 | 0% | 100% | 0% | 1 |
| 2025-08 | 25% | 75% | 0% | 4 |
| 2025-09 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2025-11 | 0% | 67% | 33% | 3 |
| 2025-12 | 0% | 60% | 40% | 5 |
| 2026-01 | 0% | 50% | 50% | 2 |
| 2026-03 | 0% | 100% | 0% | 2 |
| 2026-04 | 0% | 0% | 100% | 2 |
| 2026-06 | 50% | 50% | 0% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„The only thing I would change is having a box with a lid for easy removal.“
„Use more sturdy boxes for shipping“
„The packaging should be more stable“
„and well packaged“
„They use way too much cardboard.“