Private Internet Access Dedicated IP: customer experiences
Reviewers have mixed feelings about Private Internet Access’s Dedicated IP feature, with 11 positive mentions and 17 negative ones, reflecting a noticeable decline in satisfaction over time. Early feedback praised the Dedicated IP for reliability, speed, and value, with users highlighting its smooth integration and ability to bypass geo-restrictions. However, recent reviews, particularly from 2026, show a growing trend of frustration, with multiple complaints about IP visibility issues, server instability, and inconsistent performance. The feature’s rating dropped from 5 stars in early 2026 to just 1 star in August 2026, indicating a sharp deterioration in user trust. While some long-term users still defend the service, many newer or more frequent users report technical failures and a lack of support, suggesting that the Dedicated IP experience has become less dependable in recent months.
What customers praise
Users appreciate the Dedicated IP for offering a stable, consistent connection that helps bypass geo-blocks and maintain a reliable online identity. Many highlight the value for money, especially when compared to other premium VPNs. Longtime users often praise the feature’s reliability and the ability to use port forwarding and custom IP changes. The overall performance, particularly on fast fiber connections, is still seen as strong by some, with several reviewers noting speeds close to their full internet capacity.
What customers said:
- „Still (as of summer 2021) one of the best VPNs in existence.“
„Still (as of summer 2021) one of the best VPNs in existence.“
Original„Nog steeds (per zomer 2021) 1 van de beste VPN’s die er bestaat.“
- „PIA has the summer of the best features available on any VPN“
- „I recommend this service to those who wish to be protected from prying eyes“
Common complaints
Many users report that the Dedicated IP does not properly display or function, with the app showing a connected state while the actual IP remains unchanged or invisible. Some say the IP address is flagged by websites, making it unusable for streaming or browsing. Others describe frequent disconnections, app crashes, and issues with IP assignment, especially on mobile devices. A recurring concern is the lack of response from support when problems arise, leaving users unable to recover access to their accounts or subscriptions.
What customers said:
- „Goes green and says you're connected, but then doesn't show the VPN IP.“
- „Public and VPN IP addresses show as being the same“
- „the app is literal garbage now“
How it has changed over time
The Dedicated IP feature’s reputation has declined sharply since early 2026. Initial reviews in January and February 2026 were mostly positive, with 5-star ratings. By April, the average rating dropped to 3.33 stars, and by August, it fell to 1 star, reflecting a major drop in user confidence. This decline coincides with reports of widespread server issues, IP flagging, and app instability. The shift suggests that recent updates or infrastructure changes may have negatively impacted the feature’s performance, despite earlier praise for its stability and value.
What customers said:
- „This is more than a multi-year bug, it's one more reason why I feel like I can't trust…“
„This is more than a multi-year bug, it's one more reason why I feel like I can't trust PIA with handling my private data.“
- „Numerous connection and server issues, differing in scope and type over the two years…“
„Numerous connection and server issues, differing in scope and type over the two years I've been a customer.“
- „VPN servers are all already flagged by 90% of the sites“
Practical takeaways
If you rely on a Dedicated IP for consistent access to services or streaming, proceed with caution, many users report that IPs are now flagged or not properly assigned. Always verify your real IP address using external tools, especially when the app claims to be connected. Consider testing the feature on a non-critical device first. Given the recent drop in support responsiveness and app stability, users should be prepared for potential account access issues and delays in resolving problems.
What customers said:
- „every time I start the app on my phone the VPN disconnects stating Not Protected“
- „PIA VPN app froze my phone!“
- „They end up just turning it off because all they know is their device won’t connect to…“
„They end up just turning it off because all they know is their device won’t connect to the internet.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-12 | 5.00 | 1 |
| 2026-01 | 5.00 | 2 |
| 2026-02 | 3.00 | 2 |
| 2026-03 | 4.33 | 3 |
| 2026-04 | 3.33 | 6 |
| 2026-05 | 3.75 | 4 |
| 2026-06 | 2.67 | 3 |
| 2026-07 | 2.50 | 2 |
| 2026-08 | 1.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-05 | 67% | 0% | 33% | 3 |
| 2026-06 | 33% | 0% | 67% | 3 |
| 2026-07 | 0% | 0% | 100% | 2 |
| 2026-08 | 0% | 0% | 100% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„If you continue to use this app, make sure you confirm the IP address EVERY time and do NOT trust the killswitch.“
„Recommended only if you live somewhere with constant connection, or use US servers exclusively.“
„A hacker found my password and changed my account's email address.“
„I am unable to consistently get a VPN IP assigned“
„I purchased a dedicated VPN and it works super, super, super well.“
„I’m able to access unique experiences from around the world and not have my IP connected to my travels.“
„I wonder if the Plum side identified my IP address and blacklisted me via geoblocking.“
„I have the Dedicated IP address and that hhas made the experience even better“
What Reddit users discuss
Below are extracts from Reddit which discuss Dedicated IP in more detail - each linked to the original thread.
„my dedicated IP felt just like any other shared IP“
„It worked as expected for 5 days now the dedicated IP has disappeared from the PIA app on all my machines.“
„they blocked the ASN and not your IP.“
Cite this page
Citatio (2026). Private Internet Access Dedicated IP: customer reviews 2026. Retrieved 30 August 2026 from https://citatio.ai/pia-reviews/products/dedicated-ip/
Data verifiable via our public audit log: Methodology · Transparency