Question 1

Why was I charged for another year of PandaDoc even though I haven’t used the service in over a year?

Accepted Answer

Reviewers report being charged for another year of PandaDoc despite not using the service for over a year, citing automatic renewals and lack of clear communication. Many say they were unaware of the renewal and were refused refunds, even after reaching out promptly.

Auto-Renewal Issues: Reviewers consistently report being automatically charged for another year without clear notice or consent. Some mention being signed up for annual plans they didn’t realize they had, with no prior warning or invoice sent. This pattern suggests the renewal process lacks transparency.

Refund Denials: Even when users contacted support shortly after the unexpected charge, many were denied refunds. One reviewer noted they requested a refund within six days and were still refused. This lack of flexibility has led to frustration and accusations of poor customer service.

Poor Communication: Users say they received no email notifications or invoices before being charged. Some were locked out of features they had paid for, while others were charged twice due to unclear billing changes. The absence of clear communication around renewals is a major pain point.

Question 2

Can I get a refund if I cancel right after being charged for a renewal, even if I didn’t use the service?

Accepted Answer

Yes, some users have reported being charged for renewals even after not using the service, and while they requested refunds shortly after being billed, PandaDoc often refused these requests. Reviewers describe the renewal process as opaque and the refund policy as inflexible.

Automatic Renewals: Reviewers report that they were charged for annual renewals without clear notice, even after not using the service for months or years. Some users were surprised by automatic renewals and felt misled by the billing process.

Refund Denials: Multiple users attempted to request refunds within days of being charged, but were denied. They describe the refund policy as rigid and customer support as unwilling to make exceptions, even when the service wasn’t used.

Lack of Transparency: Several complaints highlight a lack of transparency around billing changes and renewal terms. Users felt they were locked into plans they didn’t understand, with no clear way to cancel or get a refund after renewal.

Question 3

Does PandaDoc automatically renew accounts without clear notice, and is there a way to stop it?

Accepted Answer

Yes, multiple reviewers report that PandaDoc automatically renews accounts without clear notice, often leading to unexpected charges and frustration. While some users were able to request refunds, support responses were frequently delayed, inflexible, or unhelpful.

Automatic Renewals: Reviewers consistently report being charged unexpectedly after automatic renewals, even when they believed they were on a month-to-month plan or had canceled. Some users were locked out of features they had paid for, while others were charged a second time after service was abruptly cut off.

Lack of Notice: Several users describe being unaware of the renewal until after the charge appeared. One reviewer was signed up for a $65 membership without consent, and another was charged after thinking they had canceled. These cases suggest a lack of transparency in billing changes.

Support Challenges: While some users managed to request refunds, support responses were often slow, unhelpful, or outright refused. One reviewer noted that support didn’t have the capability to resolve issues, and another had to pay again to regain access after being locked out.

Question 4

What happens if I accidentally add an extra user seat and get charged? Can I get a refund?

Accepted Answer

Yes, reviewers report that accidental extra user seat charges can occur, but refunds are often denied or difficult to obtain, with some users stating they were refused even after requesting a refund promptly.

Unexpected Charges: Reviewers report that accidental charges for extra user seats or unexpected renewals are common, with some users being charged for annual plans they didn’t intend to renew. One reviewer noted being charged again after not using the service for a full year, indicating that billing changes can happen without clear notice.

Refund Denials: Multiple users state that when they requested refunds after accidental or unwanted charges, their requests were denied. One reviewer said they asked for a refund within days of the charge and were refused, while another reported being locked out of features they had already paid for.

Poor Support Response: Support interactions are described as slow, unhelpful, and inflexible, with some users saying they were told they had to wait until 30 days before contract expiration to make changes. This lack of flexibility makes it hard to correct billing errors in a timely way.

Question 5

Is it true that PandaDoc charges a full year’s fee if you try to cancel on the same day you decide not to renew?

Accepted Answer

Yes, multiple reviewers report that PandaDoc charges a full year’s fee even if they attempt to cancel on the same day they decide not to renew, often citing auto-renewal policies and refusal to issue refunds.

Auto-Renewal Policy: Reviewers report that PandaDoc enforces strict auto-renewal policies, charging users a full year’s fee even when cancellation is attempted immediately after deciding not to renew. One user stated they were charged again after not using the service for nearly a year and were denied a refund.

Refund Denials: Several users describe being charged unexpectedly, even after trying to cancel or stop using the service. One reviewer noted they were charged on February 24th and notified PandaDoc on March 2nd, yet still faced a refusal to process a refund.

Billing Transparency: Users express frustration over lack of transparency and control, with some claiming they were enrolled in annual plans without clear consent. One reviewer said they were signed up for a $65 membership without their knowledge, highlighting concerns about deceptive billing practices.

Question 6

What should I do if I’m charged for a renewal but never received a clear renewal notice?

Accepted Answer

If you're charged for a renewal without receiving a clear notice, reviewers report that you should immediately contact support to request a refund, though responses are often delayed and inflexible. Some users were locked out of features or charged again despite having active subscriptions, highlighting the need for proactive communication and documentation.

Contact Support Fast: Reviewers who were charged unexpectedly say they contacted support right away to request a refund. However, responses were often slow, and support frequently refused to process refunds, even when the renewal was not clearly communicated. One user reported being charged again after already paying for a subscription, which required paying a second time to regain access.

No Clear Renewal Notices: Multiple reviewers state they never received a renewal notice or invoice before being charged. Some were auto-enrolled into annual plans without clear consent, and others were charged for renewals they didn’t realize were happening. One user said they were locked out of a core feature right after paying, suggesting poor communication around billing changes.

Refund Challenges: Even when users requested refunds promptly after an unexpected charge, support often denied the request. One reviewer called the refusal 'terrible service,' and another said they were told they had to pay a full year before canceling. These experiences suggest that while refunds may be possible, they are not guaranteed and depend heavily on support’s willingness to act.

Month	Avg. rating	Count
2024-09	1.00	1
2025-01	1.00	1
2025-02	1.00	1
2025-08	1.00	1
2025-09	5.00	1
2025-10	1.00	1
2025-11	1.00	2
2026-02	1.33	3
2026-03	1.00	2
2026-04	1.00	1
2026-05	1.00	1
2026-07	1.00	1

Month	Positive	Neutral	Negative	Count
2024-09	0%	0%	100%	1
2025-01	0%	0%	100%	1
2025-02	0%	0%	100%	1
2025-08	0%	0%	100%	1
2025-09	100%	0%	0%	1
2025-10	0%	0%	100%	1
2025-11	0%	0%	100%	2
2026-02	0%	0%	100%	3
2026-03	0%	0%	100%	2
2026-04	0%	0%	100%	1
2026-05	0%	0%	100%	1
2026-07	0%	0%	100%	1

Pandadoc: Billing & payment experiences

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Sub-topics

Customer voices