How is the quality of NordVPN?
Customers' views on NordVPN’s quality are sharply divided, with a clear majority expressing dissatisfaction. Reviewers report frequent issues with performance, including connection drops, excessive battery drain, and app instability, particularly on Android devices. Many describe the app as unreliable, with some noting it disables internet access or causes devices to overheat. These negative experiences are widespread, especially in recent months, with a significant number of 1-star and 2-star reviews citing technical failures and poor user experience. However, a notable minority praise the service for its reliability, strong security, and responsive support. Positive feedback often highlights stable connections, effective threat protection, and ease of use, particularly when the app functions as intended. Despite these strengths, the overall trend shows a decline in satisfaction, especially following recent updates, with a sharp drop in average rating from 4★ in September 2026 to 2.92★ in August 2026, indicating growing frustration among users.
What customers praise
Many users still find NordVPN reliable and effective for securing their online activity. They appreciate the app’s ability to block spam and threats, with several reviewers noting consistent protection and a sense of safety while browsing. The service is praised for being user-friendly, with simple navigation and smooth background operation. Positive feedback also highlights responsive customer support, with users reporting quick resolutions to issues and helpful assistance during technical problems.
What customers said:
- „The software is stable“
- „NordVPN remains very user-friendly“
- „I feel safe using Nord VPN!“
Common complaints
A large number of customers report serious performance issues, including frequent connection drops, apps freezing, and the device becoming unresponsive. Battery drain is a recurring problem, with users noting rapid depletion and overheating, especially on newer phones like the S26 Ultra. Some say the app fails to maintain a stable connection, leading to lost messages and interrupted access to online services. Others complain about the app logging them out unexpectedly or getting stuck in a loading state.
What customers said:
- „the app tends to drop every so often“
- „My battery drains faster when the VPN is active.“
„My battery drains faster when the VPN is active.“
Original„con la vpn activa se me acaba la bateria mas rapido“
- „completely destroying the battery life“
How it has changed over time
Quality perceptions have declined significantly in recent months. The average rating dropped from 4★ in September 2026 to 2.92★ in August 2026, reflecting a sharp increase in negative feedback. This shift coincides with reports of new bugs and performance issues following recent app updates, particularly around battery usage and connection stability. While some users still report positive experiences, the volume of complaints about app reliability and device impact has grown, suggesting a deterioration in core functionality over time.
What customers said:
- „seems to be draining battery at very high rate since recent update on s26 ultra.“
- „I feel confident that my browsing is anonymous“
- „the product does the job to perfection“
Practical takeaways
Users should be cautious about relying on NordVPN for consistent performance, especially on Android devices, due to frequent connection issues and battery drain. The app may not be stable during critical tasks like online work or communication. However, when functioning properly, it offers strong security and responsive support. Customers are advised to monitor for updates that may worsen performance and to consider using the service only during periods of stable operation. For those on a fixed income, the rising cost and frequent price increases may also affect long-term value.
What customers said:
- „I'm spending more time trying to get it to stay connected than I need to“
- „the phone is getting very hot“
- „Used 15% battery in an hour.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-08 | 2.92 | 335 |
| 2026-09 | 4.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-08 | 38% | 2% | 60% | 335 |
| 2026-09 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Most pleased with the product and ease of use“
„Very Reliable VPN“
„the apps are simple to use“
„NordVPN has consistently blocked spam and other threats.“
„it has been draining the battery“
„charging slowly when the app is active in the background“
„The split tunnelling could be better in the app.“
„The UI isn't great.“
What Reddit users discuss
Below are extracts from Reddit which discuss quality in more detail - each linked to the original thread.
„NordVPN Call Protection checks every incoming call against a live database of known scam numbers“
„NordVPN Call Protection checks every incoming call against a live database of known scam numbers and suspicious patterns“
„call protection is missing in the app“
Cite this page
Citatio (2026). NordVPN Quality: customer reviews 2026. Retrieved 1 September 2026 from https://citatio.ai/nordvpn-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency