Nextory Reviews & Ratings September 2026
- Quality(304)
- Customer service(192)
- Ordering & website(158)
- Billing & payment(153)
- Value for money(131)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page pulls together every public review of Nextory that’s been made available, 1,877 in total across three platforms, giving you a full, fact-driven picture of how the service is seen. You’ll find the average rating, the most common topics customers talk about, how feelings toward Nextory have shifted over time, and a concise SWOT analysis. Every insight here comes directly from the reviews themselves, with each point tied back to its original source.
Key findings
- In 1877 reviews across three different platforms, Nextory holds an average rating of 3.4 stars out of 5.
- Customers rate Quality most positively (433 of 788 mentions positive).
- Billing and payment are the top sources of complaints, cited in 153 out of 155 negative mentions.
What changed in August 2026
In August 2026, 113 new reviews were analyzed; the average rating held at 3.6 stars.
- New reviews
- 113
- Average rating
- 3.6/5
- Positive share
- 59% (57% ↑)
Most-discussed themes
- Quality — +8 vs prior month
- Ordering & website — +4 vs prior month
- Value for money — +8 vs prior month
- Customer service — +2 vs prior month
- Billing & payment — +6 vs prior month
What AI assistants say about Nextory
based on 57 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Quality: 56% positive across 788 mentions
Weaknesses
- Billing & payment: 99% negative across 155 mentions
- Communication: 94% negative across 57 mentions
- Returns & refunds: 93% negative across 73 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.4 / 5 | 839 | 44.7% | View profile ↗ | |
| Apple App Store | 3.3 / 5 | 825 | 44% | View profile ↗ | |
| Trustpilot | 4.0 / 5 | 213 | 11.3% | View profile ↗ | |
| Weighted overall | 3.4 / 5 | 1,877 | 100% | ||
What this analysis covers
- Google Play : 839 reviews
- Apple App Store : 825 reviews
- Trustpilot : 213 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality788× mentions
433positive304negativeOut of 788 instances, 56% of the feedback about Quality comes across as positive, while 37% is negative. Overall, that skews clearly toward the positive side.
Customer service256× mentions
46positive192negativeOut of 256 mentions, just 17% reflect positive feedback about Customer service, while 76% are negative. It’s clearly a recurring issue that customers frequently bring up.
Ordering & website252× mentions
69positive158negativeOut of 252 mentions, 27% reflect positive feedback about Ordering & website, while 64% are negative, making it a frequent source of frustration.
Value for money235× mentions
93positive131negativeOut of 235 mentions, 45% of feedback about Value for money comes across as positive, while 51% is negative, making it a recurring issue for users.
Billing & payment155× mentions
2positive153negativeOut of 155 mentions, just 1% reflect positive feedback about Billing & payment, 99% are negative. It’s clearly a recurring issue that frustrates users.
Delivery74× mentions
26positive26negativeOut of 74 mentions, Delivery gets 29% positive feedback and 43% negative, so it’s a mixed bag overall.
Returns & refunds73× mentions
2positive69negativeIn 73 instances, just 4% of feedback about Returns & refunds came across as positive, while 93% was negative. That’s a clear sign this area keeps causing frustration for users.
Communication57× mentions
3positive52negativeIn 57 instances, only 3% of feedback about Communication was positive, while a striking 94% was negative. That’s a clear signal, Communication keeps coming up as a major source of frustration.
Fit & sizing49× mentions
7positive24negativeOut of 49 mentions, just 16% of feedback about Fit & sizing comes across as positive, while nearly half, 49%, is negative. That’s a clear sign the topic remains inconsistent and mixed in tone.
Durability28× mentions
3positive23negativeOut of 28 mentions, only 8% of feedback about Durability comes across as positive, while 90% is negative. That’s a clear sign it’s a recurring issue users struggle with.
Material13× mentions
3positive4negativeIn 13 mentions, Material received positive feedback 31% of the time and negative feedback 27%. So overall, it's a mixed situation.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Billing & payment | Delivery |
|---|---|---|---|---|---|---|
| 2025-09 | - | - | - | - | 1.4 | 4.0 |
| 2025-10 | 3.2 | 2.1 | 2.4 | 2.9 | 1.0 | 2.8 |
| 2025-11 | 3.3 | 1.4 | 2.3 | 1.7 | 1.4 | 3.6 |
| 2025-12 | 3.6 | 1.9 | 2.4 | 3.2 | 1.0 | 3.3 |
| 2026-01 | 3.8 | 2.4 | 2.7 | 3.6 | 1.0 | 2.0 |
| 2026-02 | 3.3 | 2.0 | 2.5 | 3.0 | 1.3 | 1.3 |
| 2026-03 | 3.4 | 1.8 | 3.2 | 2.4 | 1.7 | 3.0 |
| 2026-04 | 3.3 | 2.3 | 2.6 | 3.3 | 1.6 | 3.5 |
| 2026-05 | 4.0 | 2.5 | 2.7 | 3.9 | 1.3 | 3.3 |
| 2026-06 | 3.7 | 2.3 | 2.9 | 3.6 | 1.0 | 5.0 |
| 2026-07 | 3.7 | 2.4 | 2.9 | 4.0 | 1.0 | 2.8 |
| 2026-08 | 4.0 | 1.5 | 2.9 | 3.6 | 1.0 | 2.5 |
| 2026-09 | 2.0 | 1.0 | 1.5 | 4.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.85 | 74 |
| 2025-11 | 3.15 | 65 |
| 2025-12 | 3.15 | 68 |
| 2026-01 | 3.42 | 85 |
| 2026-02 | 3.22 | 81 |
| 2026-03 | 3.24 | 85 |
| 2026-04 | 3.51 | 96 |
| 2026-05 | 3.74 | 115 |
| 2026-06 | 3.41 | 63 |
| 2026-07 | 3.64 | 101 |
| 2026-08 | 3.61 | 113 |
| 2026-09 | 2.70 | 10 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 35% | 7% | 58% | 74 |
| 2025-11 | 46% | 5% | 49% | 65 |
| 2025-12 | 44% | 12% | 44% | 68 |
| 2026-01 | 53% | 8% | 39% | 85 |
| 2026-02 | 41% | 12% | 47% | 81 |
| 2026-03 | 40% | 13% | 47% | 85 |
| 2026-04 | 52% | 11% | 36% | 96 |
| 2026-05 | 56% | 11% | 33% | 115 |
| 2026-06 | 51% | 6% | 43% | 63 |
| 2026-07 | 57% | 10% | 33% | 101 |
| 2026-08 | 59% | 8% | 33% | 113 |
| 2026-09 | 40% | 0% | 60% | 10 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Forcing victims of unauthorized sign-ups to jump through technical hoops just to remove their personal data is unacceptable“
„bot support makes it impossible to delete“
„Created an account without my consent“
„Cancel subscription Button does not work“
„Nextory is a very good platform for listening to all your favourite books!“
„8 mails in and I still cant listen“
„it would be nice if I could also see the words at the same time“
„The app works very smoothly“
What Reddit users say about Nextory
Additional source: 3 Reddit discussions about Nextory reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Everand or Nextory thefirstwhistlepig • 2y ago“
„On Nextory, you get 15 hours of listening time per month (so potentially several books, depending on their respective lengths)“
Frequently asked questions
How do customers rate Nextory overall?
Nextory holds an average rating of 3.4 stars from 1,877 reviews analyzed across three platforms.
Cite this page
Citatio (2026). Nextory Reviews September 2026 – 3.4/5 from 1,877 reviews. Retrieved 7 September 2026 from https://citatio.ai/nextory-reviews/
Data verifiable via our public audit log: Methodology · Transparency