myPOS Reviews & Ratings 2026
- Quality(30)
- Value for money(10)
- Customer service(49)
- Ordering & website(18)
- Billing & payment(17)
- Communication(14)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for myPOS: 275 reviews across 2 platforms, giving you a complete, evidence-based view of myPOS's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 275 reviews on 2 portals, myPOS averages 3.9 out of 5 stars.
- Customers rate Quality most positively (30 of 40 mentions positive).
- Communication draws the most criticism (14 of 15 mentions negative).
SWOT summary
Strengths
- Quality: 79% positive across 40 mentions
- Value for money: 65% positive across 16 mentions
- Customer service: 61% positive across 118 mentions
Weaknesses
- Communication: 91% negative across 15 mentions
- Billing & payment: 71% negative across 23 mentions
- Ordering & website: 49% negative across 34 mentions
Opportunities
- Address communication to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of communication could deter new customers
Reviews by portal
The overall 3.9 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trustpilot | 4.1 / 5 | 210 | 76.4% | View profile ↗ | |
| Apple App Store | 2.9 / 5 | 65 | 23.6% | View profile ↗ | |
| Weighted overall | 3.9 / 5 | 275 | 100% | ||
What this analysis covers
- Trustpilot : 210 reviews
- Apple App Store : 65 reviews
Period covered: Oct 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service118× mentions
69positive49negativeAcross 118 mentions, 61% of Customer service feedback is positive and 39% negative. That makes Customer service largely positive.
Quality40× mentions
30positive7negativeAcross 40 mentions, 79% of Quality feedback is positive and 15% negative. That makes Quality a clear strength.
Ordering & website34× mentions
15positive18negativeAcross 34 mentions, 48% of Ordering & website feedback is positive and 49% negative. That makes Ordering & website a mixed area.
Billing & payment23× mentions
6positive17negativeAcross 23 mentions, 29% of Billing & payment feedback is positive and 71% negative. That makes Billing & payment a common pain point.
Value for money16× mentions
10positive6negativeAcross 16 mentions, 65% of Value for money feedback is positive and 35% negative. That makes Value for money largely positive.
Communication15× mentions
1positive14negativeAcross 15 mentions, 9% of Communication feedback is positive and 91% negative. That makes Communication a common pain point.
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Billing & payment | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-01 | - | 5.0 | - | - | - | - |
| 2025-03 | - | - | 1.0 | 1.0 | - | - |
| 2025-04 | - | 1.0 | - | - | - | - |
| 2025-07 | - | - | 1.0 | - | - | 1.0 |
| 2025-08 | 2.3 | 1.0 | - | 1.0 | - | 1.0 |
| 2025-09 | 3.5 | - | - | - | 3.0 | - |
| 2025-10 | 1.0 | 4.0 | 2.0 | - | - | 1.0 |
| 2025-12 | 1.0 | - | - | - | - | - |
| 2026-01 | 2.0 | - | - | 2.0 | - | 2.0 |
| 2026-02 | 2.5 | 5.0 | - | 1.0 | - | - |
| 2026-03 | 1.0 | 4.0 | - | - | - | - |
| 2026-04 | 2.8 | 5.0 | - | - | - | - |
| 2026-05 | 1.3 | 2.0 | - | 2.0 | 3.0 | 1.0 |
| 2026-06 | 3.7 | 4.5 | 2.9 | 2.3 | 4.8 | 1.4 |
| 2026-07 | 3.9 | 4.5 | 3.5 | 3.3 | 3.8 | 3.0 |
| 2026-08 | 3.3 | 4.0 | 3.4 | 1.0 | 5.0 | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.20 | 5 |
| 2025-10 | 2.50 | 4 |
| 2025-11 | 5.00 | 2 |
| 2025-12 | 1.00 | 2 |
| 2026-01 | 2.50 | 2 |
| 2026-02 | 4.00 | 5 |
| 2026-03 | 3.71 | 7 |
| 2026-04 | 4.00 | 9 |
| 2026-05 | 1.75 | 4 |
| 2026-06 | 4.07 | 95 |
| 2026-07 | 4.14 | 88 |
| 2026-08 | 3.70 | 43 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 40% | 20% | 40% | 5 |
| 2025-10 | 25% | 25% | 50% | 4 |
| 2025-11 | 100% | 0% | 0% | 2 |
| 2025-12 | 0% | 0% | 100% | 2 |
| 2026-01 | 0% | 50% | 50% | 2 |
| 2026-02 | 60% | 0% | 40% | 5 |
| 2026-03 | 57% | 14% | 29% | 7 |
| 2026-04 | 67% | 0% | 33% | 9 |
| 2026-05 | 0% | 0% | 100% | 4 |
| 2026-06 | 73% | 3% | 24% | 95 |
| 2026-07 | 75% | 3% | 22% | 88 |
| 2026-08 | 67% | 0% | 33% | 43 |
Customer voices
Short excerpts - full reviews are available at the original source.
„what you guys are doing is ILLEGAL!“
„BEWARE: they are manipulating people to sign the contract and once approved are forcibly terminating the contract and stealing your money for the whole contract duration“
„the machine barely working for a day“
„Their sales person made me to sign contract and they wrongfully charged £400 for the terminal for the whole duration“
„so fsr i’ve got an account & debit card but no card machine to actually take payment!“
„Tried to order a card reader 4 times“
„myPOS keeps mum.“
„I cannot close my account with zero balance and no transactions at all.“
What Reddit users say about myPOS
Additional source: 4 Reddit discussions about myPOS reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Does anyone who uses this can share your experience?“
Frequently asked questions
How do customers rate myPOS overall?
myPOS averages 3.9 out of 5 stars across 275 analyzed reviews on 2 portals.
Cite this page
Citatio (2026). myPOS Reviews 2026 – 3.9/5 from 275 reviews. Retrieved 19 August 2026 from https://citatio.ai/mypos-reviews/
Data verifiable via our public audit log: Methodology · Transparency