KRAIBURG Relastec Reviews & Ratings September 2026
- Customer service(6)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
KRAIBURG Relastec has 62 publicly available reviews across 1 platform, providing an evidence-based view of its reputation. The overall rating is based on these reviews. Customers mention specific themes in their feedback. Sentiment has changed over time, as shown by review trends. A SWOT analysis summarizes strengths, weaknesses, opportunities, and threats, all drawn directly from the reviews and linked to their sources.
Key findings
- KRAIBURG Relastec has a 3.0 out of 5 stars average rating from 62 reviews on one portal.
- Customers rate Delivery most positively (5 of 9 mentions positive).
- Customer service receives the most criticism, with 4 out of 10 mentions being negative.
What changed in August 2026
In August 2026, 1 new reviews were analyzed; the average rating moved from 3.0 to 1.0 stars.
- New reviews
- 1
- Average rating
- 1.0/5 (3.0 ↓)
- Positive share
- 0% (50% ↓)
Most-discussed themes
- Ordering & website — +1 vs prior month
SWOT summary
Strengths
- Delivery: 59% positive across 9 mentions
- Customer service: 50% positive across 10 mentions
Weaknesses
- Customer service: 50% negative across 10 mentions
- Delivery: 38% negative across 9 mentions
Opportunities
- Address customer service to lift overall sentiment
- Lean on strength in delivery in marketing
Threats
- Ongoing criticism of customer service could deter new customers
Reviews by portal
The overall 3.0 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Maps | 3.6 / 5 | 62 | 100% | View profile ↗ | |
| Weighted overall | 3.0 / 5 | 62 | 100% | ||
What this analysis covers
Themes in the reviews
Customer service10× mentions
6positive4negativeCustomer service has 50% positive feedback and 50% negative feedback across 10 mentions, making it a common pain point.
Delivery9× mentions
5positive3negativeDelivery has 59% positive feedback and 38% negative feedback across 9 mentions, making it largely positive.
Ordering & website2× mentions
1positive1negativeOrdering & website has 26% positive feedback and 74% negative feedback across 2 mentions. This makes Ordering & website a common pain point.
Packaging1× mentions
0positive0negativeIn the 1 mention analyzed, Packaging received no positive feedback and no negative comments, so the overall sentiment remains balanced, neither clearly favorable nor unfavorable.
Communication1× mentions
0positive1negativeCommunication has 1 mention with 0% positive feedback and 100% negative feedback, making it a common pain point.
Themes over time
Data as table
| Month | Customer service | Delivery | Ordering & website | Communication |
|---|---|---|---|---|
| 2021-02 | - | - | 5.0 | - |
| 2021-03 | - | - | - | 2.0 |
| 2022-08 | - | - | - | 1.0 |
| 2023-02 | - | - | 4.0 | - |
| 2023-06 | - | - | 5.0 | - |
| 2023-12 | 5.0 | - | - | - |
| 2024-02 | 5.0 | 5.0 | 5.0 | - |
| 2024-06 | - | 5.0 | 5.0 | - |
| 2024-08 | 5.0 | - | - | - |
| 2024-09 | 1.0 | 1.0 | - | - |
| 2024-12 | 3.0 | 3.0 | - | - |
| 2025-02 | 4.5 | 5.0 | - | - |
| 2025-07 | 1.0 | 1.0 | - | - |
| 2025-08 | 5.0 | 5.0 | - | - |
| 2025-09 | 5.0 | 5.0 | 5.0 | - |
| 2025-12 | 1.0 | 1.0 | - | - |
| 2026-01 | 1.0 | - | - | 1.0 |
| 2026-02 | 5.0 | 5.0 | - | - |
| 2026-05 | - | 1.0 | - | - |
| 2026-07 | - | 5.0 | - | - |
| 2026-08 | - | - | 1.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-05 | 3.67 | 3 |
| 2025-06 | 5.00 | 1 |
| 2025-07 | 1.00 | 1 |
| 2025-08 | 5.00 | 1 |
| 2025-09 | 5.00 | 1 |
| 2025-12 | 1.00 | 2 |
| 2026-01 | 3.00 | 2 |
| 2026-02 | 5.00 | 1 |
| 2026-04 | 4.00 | 1 |
| 2026-05 | 1.00 | 1 |
| 2026-07 | 3.00 | 2 |
| 2026-08 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-05 | 33% | 33% | 33% | 3 |
| 2025-06 | 100% | 0% | 0% | 1 |
| 2025-07 | 0% | 0% | 100% | 1 |
| 2025-08 | 100% | 0% | 0% | 1 |
| 2025-09 | 100% | 0% | 0% | 1 |
| 2025-12 | 0% | 0% | 100% | 2 |
| 2026-01 | 50% | 0% | 50% | 2 |
| 2026-02 | 100% | 0% | 0% | 1 |
| 2026-04 | 0% | 100% | 0% | 1 |
| 2026-05 | 0% | 0% | 100% | 1 |
| 2026-07 | 50% | 0% | 50% | 2 |
| 2026-08 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Loading still hasn't started“
„The staff is not helpful at all“
„They let you in at 09:00“
„Opening time is listed as 07:30“
„I had granules. It takes a while at the hopper because it goes slowly, about 45 minutes“
„The forklift driver comes up, you give them the papers, and follow them“
„Drive to the second gate if you have a delivery“
„You will have to wait a long time“
Frequently asked questions
How do customers rate KRAIBURG Relastec overall?
KRAIBURG Relastec has a 3.0 out of 5 star rating from 62 reviews on 1 portal.
Cite this page
Citatio (2026). KRAIBURG Relastec Reviews September 2026 – 3.0/5 from 62 reviews. Retrieved 16 September 2026 from https://citatio.ai/kraiburg-relastec-reviews/
Data verifiable via our public audit log: Methodology · Transparency