Question 1

Does Infomaniak require my phone number to sign up?

Accepted Answer

Infomaniak requires a phone number for sign-up. This requirement conflicts with the privacy-focused image the company promotes.

Phone Number Required: Infomaniak requires a phone number during registration. This requirement contradicts the platform's privacy-focused branding. Multiple users report disappointment, describing the policy as a betrayal of privacy principles.

Privacy Concerns: Multiple negative reviews cite the phone number requirement as a dealbreaker. Users say they will not use the service without an alternative. Some say the policy contradicts the company's privacy claims.

Mixed User Experience: Some users praise Infomaniak for its privacy stance, ethical practices, and European-based infrastructure. They value its data protection and sustainability efforts. The signup process requires a phone number, so it is not fully anonymous.

Question 2

Can I delete my Infomaniak account if I no longer want to use it?

Accepted Answer

You can delete your Infomaniak account. Some users report difficulties, especially if the account is linked to a mobile number.

Account Cancellation Issues: Infomaniak promotes strong privacy and ethical values, but some users report difficulties canceling their accounts. One reviewer states that account deletion is impossible when an account is linked to a mobile number, calling this a betrayal of privacy principles.

Privacy-Focused Design: Many users praise Infomaniak for its privacy focus, transparency, and ethical practices. Reviewers note the service is built to protect user data. Account deletion is possible under normal circumstances.

Practical Advice: The platform supports privacy, but deleting an account is not straightforward if users provided sensitive data like a phone number during registration. Users should check the official support page or contact customer service for clear instructions.

Question 3

Is Infomaniak really committed to privacy, or did they change their stance?

Accepted Answer

Infomaniak is committed to privacy and operates ethically in Switzerland. Most reviewers confirm strong privacy principles and trustworthy service. The company offers a reliable alternative to major tech providers despite some criticism of registration requirements and data handling.

Privacy Commitment: Infomaniak is praised by reviewers for its strong privacy focus. The company is based in Switzerland and hosts data in Europe. It avoids data mining, prioritizing user privacy and environmental sustainability.

Registration Concerns: Some negative reviews mention mandatory phone number registration and data collection during sign-up, which users say conflicts with privacy ideals. These concerns are isolated. Most users still value the platform’s overall privacy framework.

User Trust: Infomaniak is seen by most users as a reliable, privacy-first alternative to mainstream providers. Users praise its secure email, transparent data policies, and commitment to open-source and green technology. These features reflect Infomaniak's consistent focus on privacy.

Question 4

Is Infomaniak based in Europe, and does that affect how my data is handled?

Accepted Answer

Infomaniak is based in Switzerland, Europe. This location is a key factor in how the company handles user data. Reviewers consistently highlight its strong commitment to privacy and ethical data practices.

European Base: Infomaniak is based in Switzerland, a country known for strict data protection laws. Its Swiss origin is a key factor in its privacy-focused approach. The company operates under European data protection standards. This location supports ethical data handling practices.

Privacy Advantage: Users trust Infomaniak more because it is based in Switzerland. They value its transparency, use of green energy, and avoidance of data practices common among larger global providers.

Trust & Ethics: Infomaniak is seen as a trustworthy, privacy-respecting alternative to non-European tech giants due to its European roots and Swiss neutrality. Some users report issues with registration requirements and AI response quality, but the overall sentiment remains positive.

Question 5

Can I use Infomaniak for my small business without compromising on security?

Accepted Answer

Infomaniak supports small businesses with strong security. Reviewers highlight its privacy focus, ethical practices, and secure European infrastructure.

Security & Privacy: Infomaniak offers a secure, privacy-first environment for small businesses. The platform runs on European infrastructure. It uses open-source technologies. It prioritizes data protection and environmental sustainability.

Ethical Infrastructure: Infomaniak is a trusted choice for businesses seeking privacy-focused email and hosting services. It offers a strong alternative to major providers. The company prioritizes ethical operations and user data protection.

User Experience: Negative reviews cite data collection during signup and difficulty canceling accounts, but most feedback highlights the platform's reliability, ease of use, and strong privacy stance, making it a solid choice for small businesses.

Question 6

Is Infomaniak’s free plan actually good, or is it just a limited offer?

Accepted Answer

Infomaniak’s free plan offers 1 GB of storage and is valued by reviewers for its strong privacy focus and ethical principles. Some users note limited data collection during signup, but the plan delivers real utility. It aligns with privacy and sustainability values.

Generous Free Storage: The free plan offers 15 GB of storage, which reviewers describe as very generous compared to other providers. Some users report up to 50 GB with password protection, making it competitive with paid services.

Privacy-First Ethos: The free plan is praised for strong privacy, data protection, and ethical operations. It is based in Switzerland and the EU. Users see it as a clear alternative to major corporations that prioritize profit over user rights.

Minor Signup Concerns: Some reviewers say the registration process requests more personal data than expected, conflicting with their privacy values. This is seen as a small trade-off for a service that otherwise protects user data and supports environmental sustainability.

Question 7

Does Infomaniak use green energy for its servers?

Accepted Answer

Infomaniak powers its servers with green energy. This supports its high ratings for environmental responsibility.

Green Energy Use: Infomaniak uses green energy. One reviewer gave a 5-star rating for this commitment. The company's environmental ethics are a key strength. This alignment with sustainability supports user values.

Environmental Ethics: Infomaniak uses green energy, which one reviewer cited as a reason to give the company five stars. This environmental responsibility is a major advantage over other providers.

Overall Satisfaction: Infomaniak earns high satisfaction by combining privacy protection with green energy use. Reviewers view Infomaniak as a responsible alternative to larger corporations that ignore privacy and environmental impact.

Month	Avg. rating	Count
2025-05	5.00	3
2025-06	2.67	3
2025-07	5.00	1
2025-08	5.00	1
2025-09	5.00	1
2025-10	5.00	1
2026-01	5.00	1
2026-02	4.00	4
2026-03	4.38	8
2026-04	5.00	1
2026-06	5.00	1
2026-07	5.00	3

Month	Positive	Neutral	Negative	Count
2025-05	100%	0%	0%	3
2025-06	33%	0%	67%	3
2025-07	100%	0%	0%	1
2025-08	100%	0%	0%	1
2025-09	100%	0%	0%	1
2025-10	100%	0%	0%	1
2026-01	100%	0%	0%	1
2026-02	75%	0%	25%	4
2026-03	88%	0%	13%	8
2026-04	100%	0%	0%	1
2026-06	100%	0%	0%	1
2026-07	100%	0%	0%	3

Infomaniak Domain Privacy: customer experiences

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices

What Reddit users discuss