Ifolor: Ordering & website experiences
Customers have mixed but generally positive views on Ifolor’s ordering process and website, with 490 positive mentions out of 865 total. Many praise the simplicity and clarity of the ordering journey, especially the ability to upload and design products directly online or via app. However, several recurring complaints center on technical issues, including slow loading times, software crashes, and limitations in the design tools, particularly on mobile platforms. The website’s performance has shown a slight decline in recent months, with ratings dipping from a high of 4.58★ in December 2025 to 4.19★ in June 2026, though it remains above 4.0★ overall. Users report that while the core experience is smooth and reliable, frustrations arise during the design phase, especially when using the Android app or trying to open certain file formats. Despite these issues, the majority of feedback reflects satisfaction with delivery speed and product quality, suggesting that the ordering system works well for most users, even if not without flaws.
What customers praise
Customers frequently highlight the straightforward and intuitive nature of the ordering process. Many appreciate the clear steps from upload to checkout, with several noting that the website is easy to navigate and the overall experience is uncluttered. The ability to design products directly on the site or via desktop software is seen as a major plus, especially for those who prefer full control over their layouts. The fast processing and delivery times are also consistently praised, with users reporting that their orders were completed and shipped quickly.
What customers said:
- „The ordering process is simple“
„The ordering process is simple“
Original„Der Bestellvorgang ist einfach“
- „Fast and easy.“
„Fast and easy.“
Original„Schnell und einfach.“
- „The design of the cards was very simple.“
„The design of the cards was very simple.“
Original„Das Gestalten der Karten war sehr einfach.“
Common complaints
Common complaints focus on technical shortcomings in the design tools, particularly on mobile devices. Users report that the Android app lacks full functionality and does not support all product types. The online design platform is prone to crashes, especially when handling complex layouts or large files. Some also find the process of uploading and editing images cumbersome, and the inability to open certain file formats like the eBook Combi is a frequent source of frustration. These issues are especially noticeable when users try to add text or adjust image sizes.
What customers said:
- „When flipping through photos, you can't choose the number of pages like you could before.“
„When flipping through photos, you can't choose the number of pages like you could before.“
Original„Beim Fotoflip kann man nicht die Anzahl der Seiten wählen wie es früher möglich war.“
- „The online version of the layout program crashes repeatedly, annoying!“
„The online version of the layout program crashes repeatedly, annoying!“
Original„Die Online-Version des Layoutprogramms stürzt aber wiederholt ab, ärgerlich!“
- „Their website took a long time to load.“
„Their website took a long time to load.“
Original„Die Seite von ihnen hat lange gedauert zum Laden.“
How it has changed over time
Over time, the website’s performance has fluctuated, with a strong peak in December 2025 at 4.58★, followed by a gradual decline through mid-2026. The drop in ratings from 4.58★ to 4.19★ between December 2025 and June 2026 coincides with an increase in complaints about software stability and design tool limitations. While the overall rating remains above 4.0★, the trend suggests growing user dissatisfaction with the technical side of the platform, particularly around app functionality and file compatibility. However, positive feedback on product quality and delivery has remained consistent, indicating that the core service is still trusted.
What customers said:
- „Ordered on June 19th. No feedback since then.“
„Ordered on June 19th. No feedback since then.“
Original„Bestellung am 19.Juni gemacht. Seither keine Rückmeldung.“
- „Have not received the item to date“
„Have not received the item to date“
Original„bis heute keine ware erhalten“
- „It couldn't be done any better.“
„It couldn't be done any better.“
Original„Besser kann man es nicht machen.“
Practical takeaways
For best results, users are advised to design their products on a desktop computer rather than relying on the mobile app, which has known limitations. Uploading pre-made files, especially PDFs, is recommended for those who want full control and avoid design tool issues. Customers should also be prepared for potential delays in customer service response times, especially during peak periods. While the website is generally reliable, it’s wise to double-check order status and keep records of confirmation emails to avoid issues like lost orders.
What customers said:
- „simple to use“
„simple to use“
Original„einfache bedienung“
- „Thank you for your efforts.“
„Thank you for your efforts.“
Original„Ich danke Ihnen für Ihre Bemühungen.“
- „New design. new backgrounds.“
„New design. new backgrounds.“
Original„Neues Design . neue Hintergründe.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 4.36 | 14 |
| 2025-09 | 4.13 | 15 |
| 2025-10 | 4.20 | 46 |
| 2025-11 | 4.58 | 112 |
| 2025-12 | 4.52 | 306 |
| 2026-01 | 4.48 | 73 |
| 2026-02 | 4.38 | 45 |
| 2026-03 | 4.42 | 60 |
| 2026-04 | 4.26 | 34 |
| 2026-05 | 4.32 | 66 |
| 2026-06 | 4.19 | 58 |
| 2026-07 | 4.50 | 26 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 50% | 14% | 36% | 14 |
| 2025-09 | 40% | 27% | 33% | 15 |
| 2025-10 | 37% | 24% | 39% | 46 |
| 2025-11 | 63% | 17% | 20% | 112 |
| 2025-12 | 57% | 16% | 27% | 306 |
| 2026-01 | 66% | 11% | 23% | 73 |
| 2026-02 | 58% | 16% | 27% | 45 |
| 2026-03 | 57% | 15% | 28% | 60 |
| 2026-04 | 56% | 9% | 35% | 34 |
| 2026-05 | 59% | 12% | 29% | 66 |
| 2026-06 | 41% | 28% | 31% | 58 |
| 2026-07 | 73% | 4% | 23% | 26 |
Customer voices
Short excerpts - full reviews are available at the original source.
„From the first program launch to the finished book two weeks later - I was 'terrorized' by ifolor advertisements.“
„I cannot open the eBook Combi.“
„Why do I have to make a strange format here that I can't open??“
„I design my works myself on my PC and then upload the finished pages.“
„Neither online nor with the app was card production satisfactory.“
„The website to design the card was cumbersome to use!“
„Simpler and clearer ordering process“
„The order is lost and not findable even though it was already paid for.“
What Reddit users discuss
Below are extracts from Reddit which discuss ordering & website in more detail - each linked to the original thread.
„a decent software to customise things“