Gerflor Reviews & Ratings September 2026
- Delivery(9)
- Quality(8)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Gerflor has 37 publicly available reviews across 1 platform. The overall rating is based on these reviews. Customer themes include product quality, delivery speed, and customer service. Sentiment has remained stable over time. A SWOT analysis is derived from the reviews and includes specific feedback points with sources linked.
Key findings
- Gerflor has a 4.2 out of 5 star rating from 37 reviews on one portal.
- Customers rate Delivery most positively (9 of 9 mentions positive).
- Quality draws the most criticism (3 of 11 mentions negative).
What changed in August 2026
In August 2026, 1 new reviews were analyzed; the average rating moved from 5.0 to 4.0 stars.
- New reviews
- 1
- Average rating
- 4.0/5 (5.0 ↓)
- Positive share
- 100%
SWOT summary
Strengths
- Delivery: 100% positive across 9 mentions
- Customer service: 72% positive across 5 mentions
- Quality: 60% positive across 11 mentions
Weaknesses
- Quality: 40% negative across 11 mentions
- Customer service: 28% negative across 5 mentions
Opportunities
- Address quality to lift overall sentiment
- Lean on strength in delivery in marketing
Threats
- Ongoing criticism of quality could deter new customers
Reviews by portal
The overall 4.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Maps | 3.8 / 5 | 37 | 100% | View profile ↗ | |
| Weighted overall | 4.2 / 5 | 37 | 100% | ||
What this analysis covers
Themes in the reviews
Quality11× mentions
8positive3negativeQuality feedback is positive in 60% of 11 mentions and negative in 40%. Quality is largely positive.
Delivery9× mentions
9positive0negativeDelivery has 9 mentions with 100% positive feedback and 0% negative feedback, making it a clear strength.
Customer service5× mentions
4positive1negativeCustomer service has a 72% positive feedback rate across 5 mentions, with 28% negative feedback. This makes customer service a clear strength.
Ordering & website3× mentions
3positive0negativeOrdering & website received 3 mentions, all positive, with no negative feedback. This makes Ordering & website a clear strength.
Fit & sizing2× mentions
2positive0negativeFit & sizing received 100% positive feedback across 2 mentions and 0% negative feedback, making it a clear strength.
Value for money2× mentions
0positive2negativeValue for money has 0% positive feedback and 100% negative feedback across 2 mentions. This makes it a common pain point.
Returns & refunds1× mentions
0positive1negativeReturns & refunds has 1 mention with 0% positive feedback and 100% negative feedback. This makes returns and refunds a common pain point.
Packaging1× mentions
0positive1negativePackaging has 0% positive feedback and 100% negative feedback across 1 mention. Packaging is a common pain point.
Durability1× mentions
0positive1negativeDurability has 0% positive feedback and 100% negative feedback across 1 mention. Durability is a common pain point.
Material1× mentions
0positive1negativeIn 1 instance, all feedback about Material was negative, 0% positive, 100% negative. That’s enough to mark it as a recurring issue.
Themes over time
Data as table
| Month | Quality | Delivery | Customer service | Ordering & website | Fit & sizing | Value for money |
|---|---|---|---|---|---|---|
| 2019-04 | - | - | 1.0 | - | - | - |
| 2019-05 | - | - | 1.0 | - | - | 1.0 |
| 2020-01 | - | - | 1.0 | 1.0 | - | - |
| 2023-10 | 2.0 | - | - | - | - | 2.0 |
| 2024-04 | 1.0 | - | - | 1.0 | - | 1.0 |
| 2024-09 | 1.0 | - | 1.0 | - | - | - |
| 2024-10 | 5.0 | 5.0 | - | - | 5.0 | - |
| 2024-11 | 5.0 | 5.0 | 5.0 | - | - | - |
| 2024-12 | 5.0 | - | - | - | 5.0 | - |
| 2025-05 | 5.0 | 5.0 | - | 5.0 | - | - |
| 2025-06 | 1.0 | - | - | - | - | - |
| 2025-07 | 5.0 | 5.0 | - | - | - | - |
| 2025-08 | - | 5.0 | - | 5.0 | - | - |
| 2025-11 | - | 5.0 | 5.0 | - | - | - |
| 2026-03 | 1.0 | - | - | - | - | 1.0 |
| 2026-04 | 5.0 | 5.0 | 5.0 | - | - | - |
| 2026-05 | 3.0 | - | 1.0 | - | - | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-03 | 5.00 | 1 |
| 2025-05 | 5.00 | 3 |
| 2025-06 | 1.00 | 1 |
| 2025-07 | 5.00 | 1 |
| 2025-08 | 5.00 | 2 |
| 2025-11 | 5.00 | 2 |
| 2026-02 | 5.00 | 2 |
| 2026-03 | 1.00 | 1 |
| 2026-04 | 5.00 | 4 |
| 2026-05 | 3.00 | 2 |
| 2026-07 | 5.00 | 1 |
| 2026-08 | 4.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-03 | 100% | 0% | 0% | 1 |
| 2025-05 | 100% | 0% | 0% | 3 |
| 2025-06 | 0% | 0% | 100% | 1 |
| 2025-07 | 100% | 0% | 0% | 1 |
| 2025-08 | 100% | 0% | 0% | 2 |
| 2025-11 | 100% | 0% | 0% | 2 |
| 2026-02 | 100% | 0% | 0% | 2 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 100% | 0% | 0% | 4 |
| 2026-05 | 50% | 0% | 50% | 2 |
| 2026-07 | 100% | 0% | 0% | 1 |
| 2026-08 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Top-notch material“
„Well, that's just how it is: it's a flat rate!!“
„DELIVERY FEES to the retailer: €70 excl. tax (i.e., €84 incl. tax) for a 12 x 16 x 19 box weighing 640g!!“
„Price of the clips: €84.48 excl. tax“
„No, that's how it is; even if the manual says they are included, you have to order them separately.“
„Responsive and attentive customer service“
„Fast delivery“
„Gerflor product quality and durability are always satisfactory“
Frequently asked questions
How do customers rate Gerflor overall?
Gerflor has a 4.2 out of 5 star rating from 37 reviews on 1 portal.
Cite this page
Citatio (2026). Gerflor Reviews September 2026 – 4.2/5 from 37 reviews. Retrieved 16 September 2026 from https://citatio.ai/gerflor-reviews/
Data verifiable via our public audit log: Methodology · Transparency