Drawboard Reviews & Ratings 2026
- Customer service(38)
- Quality(62)
- Value for money(42)
- Ordering & website(41)
- Billing & payment(10)
- Communication(6)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Drawboard: 314 reviews across 3 platforms, giving you a complete, evidence-based view of Drawboard's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 314 reviews on 3 portals, Drawboard averages 2.2 out of 5 stars.
- Customers rate Customer service most positively (38 of 53 mentions positive).
- Billing & payment draws the most criticism (10 of 10 mentions negative).
SWOT summary
Strengths
- Customer service: 82% positive across 53 mentions
- Communication: 65% positive across 13 mentions
Weaknesses
- Billing & payment: 100% negative across 10 mentions
- Durability: 100% negative across 7 mentions
- Ordering & website: 89% negative across 45 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in customer service in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 2.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 1.3 / 5 | 223 | 71% | View profile ↗ | |
| Trustpilot | 4.5 / 5 | 53 | 16.9% | View profile ↗ | |
| Apple App Store | 3.4 / 5 | 38 | 12.1% | View profile ↗ | |
| Weighted overall | 2.2 / 5 | 314 | 100% | ||
What this analysis covers
- Google Play : 223 reviews
- Trustpilot : 53 reviews
- Apple App Store : 38 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Quality87× mentions
25positive62negativeAcross 87 mentions, 33% of Quality feedback is positive and 67% negative. That makes Quality a common pain point.
Value for money54× mentions
10positive42negativeAcross 54 mentions, 24% of Value for money feedback is positive and 76% negative. That makes Value for money a common pain point.
Customer service53× mentions
38positive13negativeAcross 53 mentions, 82% of Customer service feedback is positive and 17% negative. That makes Customer service a clear strength.
Ordering & website45× mentions
3positive41negativeAcross 45 mentions, 7% of Ordering & website feedback is positive and 89% negative. That makes Ordering & website a common pain point.
Communication13× mentions
7positive6negativeAcross 13 mentions, 65% of Communication feedback is positive and 35% negative. That makes Communication largely positive.
Fit & sizing11× mentions
4positive6negativeAcross 11 mentions, 47% of Fit & sizing feedback is positive and 47% negative. That makes Fit & sizing a mixed area.
Billing & payment10× mentions
0positive10negativeAcross 10 mentions, 0% of Billing & payment feedback is positive and 100% negative. That makes Billing & payment a common pain point.
Durability7× mentions
0positive7negativeAcross 7 mentions, 0% of Durability feedback is positive and 100% negative. That makes Durability a common pain point.
Delivery7× mentions
1positive2negativeAcross 7 mentions, 9% of Delivery feedback is positive and 62% negative. That makes Delivery a common pain point.
Material1× mentions
0positive1negativeAcross 1 mentions, 0% of Material feedback is positive and 100% negative. That makes Material a common pain point.
Packaging1× mentions
0positive0negativeAcross 1 mentions, 0% of Packaging feedback is positive and 0% negative. That makes Packaging a mixed area.
Returns & refunds1× mentions
0positive1negativeAcross 1 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Themes over time
Data as table
| Month | Quality | Value for money | Customer service | Ordering & website | Communication | Fit & sizing |
|---|---|---|---|---|---|---|
| 2024-12 | - | - | - | - | - | 2.0 |
| 2025-01 | - | - | - | - | 1.0 | 1.0 |
| 2025-04 | - | - | - | - | - | 4.0 |
| 2025-07 | - | 1.0 | - | - | - | 3.0 |
| 2025-08 | 1.8 | 1.0 | 3.0 | 1.0 | - | 1.0 |
| 2025-09 | 1.0 | 1.0 | 3.0 | 1.0 | - | - |
| 2025-10 | 1.8 | 2.0 | 4.6 | 3.7 | 5.0 | 5.0 |
| 2025-11 | - | - | - | - | 1.0 | - |
| 2025-12 | 2.8 | 3.0 | 5.0 | 1.5 | 3.0 | 4.0 |
| 2026-01 | 4.0 | 2.3 | 5.0 | 2.0 | 1.0 | 4.5 |
| 2026-02 | 2.2 | 1.0 | 4.0 | 1.3 | 5.0 | - |
| 2026-03 | 3.0 | 2.0 | 5.0 | 1.0 | 4.3 | - |
| 2026-04 | 4.5 | 2.3 | 1.0 | 1.0 | - | - |
| 2026-05 | 2.8 | 2.3 | 4.8 | 2.5 | - | - |
| 2026-06 | 2.3 | 1.0 | 5.0 | 4.0 | - | - |
| 2026-07 | 3.5 | 2.3 | 5.0 | 1.0 | 5.0 | - |
| 2026-08 | 2.0 | - | 1.0 | 1.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.62 | 13 |
| 2025-10 | 2.90 | 20 |
| 2025-11 | 3.40 | 5 |
| 2025-12 | 3.21 | 14 |
| 2026-01 | 2.92 | 12 |
| 2026-02 | 2.41 | 17 |
| 2026-03 | 2.00 | 24 |
| 2026-04 | 2.00 | 10 |
| 2026-05 | 2.71 | 17 |
| 2026-06 | 2.17 | 12 |
| 2026-07 | 2.20 | 15 |
| 2026-08 | 1.67 | 6 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 15% | 0% | 85% | 13 |
| 2025-10 | 45% | 0% | 55% | 20 |
| 2025-11 | 60% | 0% | 40% | 5 |
| 2025-12 | 43% | 0% | 57% | 14 |
| 2026-01 | 50% | 0% | 50% | 12 |
| 2026-02 | 29% | 6% | 65% | 17 |
| 2026-03 | 25% | 0% | 75% | 24 |
| 2026-04 | 10% | 10% | 80% | 10 |
| 2026-05 | 41% | 6% | 53% | 17 |
| 2026-06 | 25% | 0% | 75% | 12 |
| 2026-07 | 27% | 0% | 73% | 15 |
| 2026-08 | 17% | 0% | 83% | 6 |
Customer voices
Short excerpts - full reviews are available at the original source.
„it goes to the intro page and freezes“
„the app for android hangs up on the intro page“
„be careful to save frequently as it always crashes“
„Buggy, always changing and crashing.“
„their response to a request for assistance was immediate and helpful.“
„I have been using the app for 4 years and I'm happy to see that they haven't blocked any of the original features behind higher and higher paywalls.“
„They were cooperative and helpful.“
„I can’t use any editing tools“
What Reddit users say about Drawboard
Additional source: 7 Reddit discussions about Drawboard reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Drawboard PDF removed paid functionality“
„You can use PDF-XChange Editor annotation feature for free for an unlimited period.“
„Drawboard restores access to premium features for legacy users“
„it's the best PDF markup ...“
Frequently asked questions
How do customers rate Drawboard overall?
Drawboard averages 2.2 out of 5 stars across 314 analyzed reviews on 3 portals.
Cite this page
Citatio (2026). Drawboard Reviews 2026 – 2.2/5 from 314 reviews. Retrieved 19 August 2026 from https://citatio.ai/drawboard-reviews/
Data verifiable via our public audit log: Methodology · Transparency