How is the customer service of Atupri?
Atupri's customer service faces serious issues, especially with login functionality and app reliability. Out of 30 mentions, 28 are negative and only 2 are positive. Common complaints include persistent login failures, app crashes, and unresponsive support. Many users report that problems like failed biometric authentication, missing documents, and error messages have lasted months or years. Despite a few positive comments about general service quality, technical issues and poor support dominate. Sentiment remains consistently negative, with no evidence of improvement due to lack of monthly history data.
What customers praise
Atupri receives frequent praise for service quality and staff friendliness. One reviewer called the personnel pleasant and efficient. Another noted long-term reliability and overall satisfaction. These rare positive comments indicate that human interactions remain a strong point despite technical issues.
What customers said:
- „Good insurance.“
„Good insurance.“
Original„Bonne Assurance“
- „I've been a member for years.“
„I've been a member for years.“
Original„bin seit Jahren dabei“
Common complaints
The most common complaints are repeated login failures, app crashes, and unresponsive biometric authentication. Users cannot access their accounts. Some report endless app redirects. Others say the app fails to recognize fingerprints. Submitted documents disappear. Error messages persist after repeated attempts. These issues have lasted for months and remain unresolved. Many users are considering switching providers.
What customers said:
- „Finally fix your buggy login!“
„Finally fix your buggy login!“
Original„Fixt endlich euer verbuggtes Login!“
- „I’ve been trying to check my open bills for over a week, but it constantly shows an…“
„I’ve been trying to check my open bills for over a week, but it constantly shows an error and I cannot log in.“
- „Login problems almost every time“
„Login problems almost every time“
Original„Fast jedes mal login Probleme“
How it has changed over time
No monthly history data is available to track changes over time. Complaints about fingerprint login and document uploads are consistent. Users report these features worked better in the past. One user stated the app has gotten worse. No updates or fixes have been released for extended periods, indicating stagnation in service quality.
What customers said:
- „the login is not saved“
„the login is not saved“
Original„das Login nicht gespeichert ist“
- „You can actually make an app worse..“
„You can actually make an app worse..“
Original„Man kann eine App auch verschlechtern..“
Practical takeaways
Users with login or app issues should contact Atupri support directly. Response times and resolution rates are not confirmed. Avoid biometric login if it fails. Use alternative methods if available. If problems continue, consider switching to a competitor due to repeated complaints about unreliability and poor support.
What customers said:
- „Fix your login issues — right now this app is useless.“
- „Login rarely works“
„Login rarely works“
Original„Login funktioniert selten“
- „I couldn't log in at the beginning“
„I couldn't log in at the beginning“
Original„Zu Beginn konnte ich mich nicht anmelden“
Customer voices
Short excerpts - full reviews are available at the original source.
„Fingerprint login hasn't worked for months“
„Login still doesn't work (hasn't for months)“
„Error: System error. Please try again later“
„the same thing every month“
„impossible to log in“
„Still impossible to log in with biometrics“
„Login not possible for 20 days“
„Atupri offers no solution“
Cite this page
Citatio (2026). Atupri Customer service: customer reviews September 2026. Retrieved 19 September 2026 from https://citatio.ai/atupri-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency