Question 1

Does Smallpdf have a PDF translation feature?

Accepted Answer

Smallpdf offers an AI-powered translation feature for PDFs, which reviewers have found helpful for academic and personal use. However, some users report issues with the feature not working as expected.

Positive Experiences: Reviewers report that the translation feature works well for studying and academic purposes, with one user calling it 'fantastic' for translating or summarizing PDFs. The AI-powered assistant is praised for handling complex tasks like translation effectively.

Common Issues: Some users have reported that the translation feature fails to work, with one stating 'não traduz pdf' (does not translate PDF). This suggests inconsistent performance or possible limitations in certain file types or sizes.

Bottom Line: While Smallpdf's translation feature is functional and useful for many, it is not reliable for all users. The feature appears to work best with smaller, standard PDFs, but larger files may cause issues.

Question 2

Can I cancel my Smallpdf Translate PDF subscription easily within the free trial?

Accepted Answer

Reviewers report that canceling a Smallpdf Translate PDF subscription during the free trial is not straightforward and often leads to unexpected charges. Many users have experienced difficulties finding cancellation options and have been charged despite canceling promptly.

Cancellation Issues: Reviewers report that the subscription cancellation process is unclear and not easily accessible within the app or account settings. Some users state there is no visible option to cancel, making it difficult to stop the trial before being charged.

Unexpected Charges: Several users were charged full subscription fees even after canceling within the trial period. One reviewer was charged $144 for a year, while another reported a deduction of over 3000 yuan, despite canceling shortly after the trial began.

Poor Support Response: Users who reached out for refunds or clarification received no response from Smallpdf support. Some reported sending dozens of emails with no resolution, and PayPal ultimately had to intervene to resolve one case.

Question 3

Why was I charged after canceling my Smallpdf free trial?

Accepted Answer

Yes, this query is answerable.

Unexpected Charges: Reviewers report that they were charged after canceling their free trial, even when they believed they had canceled within the trial period. Some claim they were charged full annual fees without clear warnings or confirmation of the charge.

Unclear Cancellation: Several users state that the cancellation process was unclear or missing from the app interface. One reviewer noted there was no visible option to cancel the subscription, and another said they were charged without prior notice.

Poor Support Response: Multiple users reported that despite contacting support, they received no response or refund. One reviewer mentioned sending over 50 emails with no reply, and another said PayPal ruled in their favor but the refund was not processed.

Question 4

Is there a clear way to cancel my subscription inside the Smallpdf app?

Accepted Answer

Reviewers report that the Smallpdf app does not provide a clear or accessible option to cancel subscriptions, leading to confusion and unexpected charges. Many users have struggled to find cancellation procedures within the app and have faced difficulties getting refunds or responses from support.

No Clear Cancellation Path: Several reviewers state that the app's account section lacks any visible option for subscription cancellation. One user explicitly noted there is no indication of how to cancel, which led to a surprise charge after attempting to cancel a trial.

Charges After Cancellation: Multiple users reported being charged despite canceling their subscription, sometimes even after the trial period ended. One user was charged over 3000 yuan for an annual fee, and another was billed $144 for a year despite requesting a refund.

Poor Support Response: Users who reached out to customer support often received no reply or were denied refunds. One reviewer mentioned sending over 50 emails with no resolution, highlighting a lack of transparency and accountability in handling cancellation issues.

Question 5

How do I get a refund if I was charged unexpectedly after canceling my Smallpdf trial?

Accepted Answer

Yes, it is possible to get a refund if you were charged unexpectedly after canceling your Smallpdf trial, but reviewers report significant difficulties in getting support to process the refund, despite having canceled within the trial period.

Unexpected Charges: Reviewers report being charged full price even after canceling their trial within the allowed time frame, with some stating they were billed for an entire year without prior notice. One user was charged over 3000 yuan shortly after cancellation and claims the company refused to respond to repeated emails.

Poor Cancellation Clarity: Several users say the cancellation process is unclear or missing from the app’s account section, making it hard to confirm if cancellation was properly processed. One reviewer noted they raised the issue within two hours of the charge but were still denied a refund.

Refund Process Difficult: Despite some positive feedback on customer support, multiple reviewers report that support teams are unresponsive or unwilling to issue refunds, even when users provide evidence like email logs. One user had to go through PayPal to get a partial refund after the company refused to act.

Question 6

Can I get help from Smallpdf customer support if I have a billing issue?

Accepted Answer

Yes, Smallpdf customer support can assist with billing issues, but reviewers report inconsistent and often unresponsive service, with some users struggling to get refunds despite clear evidence of billing errors.

Positive Support Experiences: Reviewers report that Smallpdf customer support is sometimes responsive and helpful, with one user stating they solved their issue within a minute and another praising the support team for being very helpful.

Common Complaints: Many users faced significant difficulties with billing issues, including being charged after canceling trials, receiving no response to repeated emails, and being denied refunds despite clear evidence of unauthorized charges.

Practical Advice / Bottom Line: Despite claims of support availability, users report a lack of transparency in cancellation procedures and no clear way to manage subscriptions within the app, making it hard to resolve billing problems proactively.

Question 7

Does Smallpdf Translate PDF work with large files like books over 35 MB?

Accepted Answer

No, Smallpdf's Translate PDF feature does not reliably work with large files such as books over 35 MB, as multiple users have reported that their files were too large for the service.

File Size Limitations: Reviewers report that files exceeding 35 MB, including large PDFs like books, are often too large for Smallpdf's Translate PDF tool to process. One user explicitly stated that even a 35 MB file was too large for the app.

Common User Issues: Several users have experienced issues with large files across different Smallpdf tools, not just translation. This suggests a broader limitation in handling large documents, which may be due to technical constraints or file processing thresholds.

Practical Bottom Line: While Smallpdf offers fast and effective translation for smaller files, some users praised the speed and quality, this benefit does not extend to larger documents. For users needing to translate large PDFs, alternative tools or manual methods may be necessary.

Month	Avg. rating	Count
2024-11	1.00	1
2024-12	1.00	1
2025-05	1.00	1
2025-07	5.00	1
2025-10	4.00	1
2025-11	1.00	1
2026-03	4.00	1
2026-04	5.00	3
2026-05	5.00	2
2026-06	5.00	1
2026-07	1.00	1
2026-08	1.00	1

Month	Positive	Neutral	Negative	Count
2024-11	0%	0%	100%	1
2024-12	0%	0%	100%	1
2025-05	0%	0%	100%	1
2025-07	100%	0%	0%	1
2025-10	0%	100%	0%	1
2025-11	0%	0%	100%	1
2026-03	0%	100%	0%	1
2026-04	100%	0%	0%	3
2026-05	100%	0%	0%	2
2026-06	100%	0%	0%	1
2026-07	0%	0%	100%	1
2026-08	0%	0%	100%	1

Smallpdf Translate PDF: customer experiences

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices