Smallpdf Convert PDF: customer experiences
Reviewers report that Smallpdf’s Convert PDF feature is widely praised for its speed, simplicity, and reliability, especially for basic file conversions like PDF to Word, PDF to image, and PDF to Excel. The overall sentiment is strongly positive, with 75 mentions expressing satisfaction compared to 24 negative ones. Over time, user ratings have shown a clear upward trend, rising from a low of 2★ in November 2025 to a high of 5★ in July 2026, with consistent 5-star feedback in recent months. While some users have raised concerns about limited free functionality and occasional technical issues, the majority highlight the tool’s ease of use, accurate formatting, and lack of intrusive upsells. The service appears to have improved significantly in recent months, with many users calling it the best option available for quick, no-frills conversions.
What customers praise
Customers consistently praise the Convert PDF tool for its fast, straightforward process. Many highlight that uploading files is simple, just drag and drop, and the conversion happens instantly. Users appreciate that the tool handles complex formats like Excel tables and Word documents with high accuracy, preserving original layout, columns, and formatting. Several reviewers note it’s the only service they’ve used that delivers results without requiring payment upfront.
What customers said:
- „it helped me fix the pages of a manga I downloaded“
„it helped me fix the pages of a manga I downloaded“
Original„me ayudó a arreglar las paginas de un manga que descargué“
- „all other apps just take a screenshot but this keeps everything as it should“
- „No gimmicks, no upsells, smallpdf.com converts your pdfs to word instantly.“
Common complaints
Common complaints center around restricted free access and technical failures. Some users report being blocked after just one conversion, forcing them to pay for continued use. Others mention that key features like converting images to PDF or editing documents are locked behind a paywall. A few reviews describe issues with file corruption, incorrect font rendering, and failed uploads, especially when converting JPGs or scanned documents.
What customers said:
- „Avoid! You can only do two things in the app before you are blocked from doing anything…“
„Avoid! You can only do two things in the app before you are blocked from doing anything else unless you pay.“
Original„Avoid! You can only do two things in the app before you are blocked from doing anything else unless you pay.“
- „let's you convert only once then demands money.“
- „it doesn't let me upload photos to convert them from .jpg to .pdf“
„it doesn't let me upload photos to convert them from .jpg to .pdf“
Original„no me deja subir fotos para convertirlas de .jpg a .pdf“
How it has changed over time
The Convert PDF feature has seen a marked improvement in user satisfaction over time. Ratings were low in late 2025, with a 2★ review in November, but steadily climbed through 2026. By June and July 2026, the average rating reached 4.63★ and 5★ respectively, with a surge in positive feedback. This shift suggests recent updates or changes in the free tier access model may have addressed earlier frustrations, leading to stronger user trust and higher retention.
What customers said:
- „I don't know how Google recommend these types apps to converting documents“
- „To convert doc to pdf, you need the paid version only“
„To convert doc to pdf, you need the paid version only“
Original„Para converter doc em pdf só na versão paga“
- „So that means you can only do two of the following each day; scans, converting to other…“
„So that means you can only do two of the following each day; scans, converting to other formats, merge, adding pages, etc..“
Original„So that means two times of the following; scans, converting to other formats, merge, adding pages, etc..“
Practical takeaways
For users needing quick, reliable conversions without hidden costs, Smallpdf’s Convert PDF tool remains a top choice. It’s especially effective for converting PDFs to Word, Excel, and images while maintaining formatting. However, those relying on free access should be aware that advanced features and multiple conversions are limited. The best results come from using the free tier for light tasks and upgrading only when needed.
What customers said:
- „Do not get! Scam!“
- „I usually download PDFs from Canva and then convert them to JPG for later viewing.“
„I usually download PDFs from Canva and then convert them to JPG for later viewing.“
Original„Suelo descargar PDFs de Canva y luego volverlos JPG para su visualización posterior.“
- „hands down the best PDF converter ever.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-07 | 3.00 | 2 |
| 2025-08 | 5.00 | 2 |
| 2025-09 | 3.67 | 3 |
| 2025-10 | 3.50 | 2 |
| 2025-11 | 2.00 | 1 |
| 2025-12 | 5.00 | 2 |
| 2026-01 | 3.67 | 6 |
| 2026-02 | 5.00 | 2 |
| 2026-04 | 4.20 | 5 |
| 2026-05 | 5.00 | 3 |
| 2026-06 | 4.63 | 19 |
| 2026-07 | 5.00 | 13 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-07 | 50% | 0% | 50% | 2 |
| 2025-08 | 100% | 0% | 0% | 2 |
| 2025-09 | 67% | 0% | 33% | 3 |
| 2025-10 | 50% | 0% | 50% | 2 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 100% | 0% | 0% | 2 |
| 2026-01 | 67% | 0% | 33% | 6 |
| 2026-02 | 100% | 0% | 0% | 2 |
| 2026-04 | 40% | 40% | 20% | 5 |
| 2026-05 | 100% | 0% | 0% | 3 |
| 2026-06 | 84% | 5% | 11% | 19 |
| 2026-07 | 100% | 0% | 0% | 13 |
Customer voices
Short excerpts - full reviews are available at the original source.
„it was a nice png to pdf converter“
„Very easy to use online and instantly you can download the converted files.“
„The ease of converting is great“
„Smallpdf always comes to the rescue when I need to combine, convert or edit documents.“
„I've had to create several documents that are 50+ pages in length, and this site converts them in no time at all.“
„this site converts them in no time at all.“
„converting PDFs to Word documents“
„That I could convert PNGs to JPGs.“