CSS Reviews & Ratings 2026
- Customer service(14)
- Quality(13)
- Communication(7)
- Ordering & website(6)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for CSS: 74 reviews across 2 platforms, giving you a complete, evidence-based view of CSS's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 74 reviews on 2 portals, CSS averages 2.7 out of 5 stars.
- Customers rate Ordering & website most positively (2 of 9 mentions positive).
- Billing & payment draws the most criticism (7 of 7 mentions negative).
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 100% negative across 7 mentions
- Communication: 80% negative across 8 mentions
- Customer service: 74% negative across 20 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 2.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 3.0 / 5 | 54 | 73% | View profile ↗ | |
| Trustpilot | 1.5 / 5 | 20 | 27% | View profile ↗ | |
| Weighted overall | 2.7 / 5 | 74 | 100% | ||
What this analysis covers
- Apple App Store : 54 reviews
- Trustpilot : 20 reviews
Period covered: Dec 2023 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Customer service20× mentions
6positive14negativeAcross 20 mentions, 26% of Customer service feedback is positive and 74% negative. That makes Customer service a common pain point.
Quality19× mentions
4positive13negativeAcross 19 mentions, 27% of Quality feedback is positive and 60% negative. That makes Quality a common pain point.
Ordering & website9× mentions
2positive6negativeAcross 9 mentions, 28% of Ordering & website feedback is positive and 69% negative. That makes Ordering & website a common pain point.
Communication8× mentions
0positive7negativeAcross 8 mentions, 0% of Communication feedback is positive and 80% negative. That makes Communication a common pain point.
Billing & payment7× mentions
0positive7negativeAcross 7 mentions, 0% of Billing & payment feedback is positive and 100% negative. That makes Billing & payment a common pain point.
Value for money3× mentions
0positive3negativeAcross 3 mentions, 0% of Value for money feedback is positive and 100% negative. That makes Value for money a common pain point.
Delivery2× mentions
1positive1negativeAcross 2 mentions, 22% of Delivery feedback is positive and 78% negative. That makes Delivery a common pain point.
Fit & sizing1× mentions
0positive1negativeAcross 1 mentions, 0% of Fit & sizing feedback is positive and 100% negative. That makes Fit & sizing a common pain point.
Durability1× mentions
0positive1negativeAcross 1 mentions, 0% of Durability feedback is positive and 100% negative. That makes Durability a common pain point.
Returns & refunds1× mentions
0positive1negativeAcross 1 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Communication | Billing & payment | Value for money |
|---|---|---|---|---|---|---|
| 2024-08 | - | - | - | 1.0 | 1.0 | 1.0 |
| 2024-09 | - | - | - | 1.0 | - | - |
| 2024-12 | 2.0 | 2.5 | - | - | 2.0 | - |
| 2025-01 | 1.0 | 2.0 | 3.0 | - | - | - |
| 2025-02 | - | 1.0 | - | - | - | - |
| 2025-03 | - | - | 1.0 | 1.0 | - | - |
| 2025-05 | 1.0 | 1.0 | - | - | 1.0 | - |
| 2025-06 | 5.0 | 3.0 | - | - | - | - |
| 2025-07 | 3.7 | 1.0 | 5.0 | - | 1.0 | 1.0 |
| 2025-08 | - | 3.0 | - | - | - | - |
| 2025-09 | - | - | - | - | - | 1.0 |
| 2025-10 | 3.0 | - | 2.0 | 1.0 | 1.0 | - |
| 2025-11 | 3.0 | - | - | 1.0 | - | - |
| 2025-12 | 3.0 | 3.0 | 1.5 | - | - | - |
| 2026-02 | - | - | 1.0 | - | - | - |
| 2026-03 | 1.0 | 1.0 | - | - | 1.5 | - |
| 2026-04 | - | - | - | 4.0 | - | - |
| 2026-06 | 1.0 | 3.0 | 3.5 | 3.0 | - | - |
| 2026-07 | 1.0 | 5.0 | - | - | - | - |
| 2026-08 | 1.0 | 1.0 | - | - | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.00 | 2 |
| 2025-10 | 3.25 | 4 |
| 2025-11 | 3.00 | 2 |
| 2025-12 | 3.00 | 6 |
| 2026-01 | 4.00 | 1 |
| 2026-02 | 1.00 | 2 |
| 2026-03 | 1.25 | 4 |
| 2026-04 | 4.00 | 1 |
| 2026-05 | 1.00 | 1 |
| 2026-06 | 2.80 | 5 |
| 2026-07 | 3.67 | 3 |
| 2026-08 | 3.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 50% | 0% | 50% | 2 |
| 2025-10 | 50% | 0% | 50% | 4 |
| 2025-11 | 50% | 0% | 50% | 2 |
| 2025-12 | 33% | 17% | 50% | 6 |
| 2026-01 | 100% | 0% | 0% | 1 |
| 2026-02 | 0% | 0% | 100% | 2 |
| 2026-03 | 0% | 0% | 100% | 4 |
| 2026-04 | 0% | 100% | 0% | 1 |
| 2026-05 | 0% | 0% | 100% | 1 |
| 2026-06 | 0% | 20% | 80% | 5 |
| 2026-07 | 67% | 0% | 33% | 3 |
| 2026-08 | 50% | 0% | 50% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Why they don’t prevent anything before selling the insurance“
„CSS is telling that they don’t cover anything related to trips to Venezuela“
„They aren't covering what they are supposed to cover by law.“
„It manages to frustrate the user quite a bit.“
„The app has no such functionality.“
„The web portal claims you need to open a time-line in the app to start any treatment.“
„no one wants 20 messages..4 phone calls .. 20 emails“
„the app takes about 10/15 to load my family’s member“
What Reddit users say about CSS
Additional source: 7 Reddit discussions about CSS reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„the thing that frustrates me the most and feels the most like an endless crap shoot is the ...“
„css is my biggest bottleneck“
Frequently asked questions
How do customers rate CSS overall?
CSS averages 2.7 out of 5 stars across 74 analyzed reviews on 2 portals.
Cite this page
Citatio (2026). CSS Reviews 2026 – 2.7/5 from 74 reviews. Retrieved 19 August 2026 from https://citatio.ai/css-reviews/
Data verifiable via our public audit log: Methodology · Transparency