How is the value for money of Delivery Much?
Customers have mixed views on Delivery Much’s value for money, with a clear imbalance toward negative feedback, 37 negative mentions compared to 23 positive ones. Overall, the sentiment has trended downward over time, especially from early 2026 onward, with several months recording low average ratings, including a 1.5★ rating in February 2026 and 2.6★ in July 2026. Despite this, there are consistent pockets of praise, particularly around promotions, delivery speed, and app usability. The positive sentiment appears to be concentrated in earlier months, such as October and December 2025, when ratings were higher. However, recent feedback shows growing frustration with fees, hidden costs, and perceived price inflation, suggesting that while the platform still offers appealing deals for some, the overall value proposition has weakened in the eyes of many users.
What customers praise
Many users appreciate the app’s simple interface, fast delivery, and frequent promotions. Several reviewers highlight that the app consistently offers discounts, including weekly free coupons and deals up to 50%. The delivery experience is often praised for being quick and reliable, with some users noting that orders arrive exactly on time. The app is also seen as a strong alternative to competitors like Ifood, with better pricing and a smoother experience for those who value straightforward navigation and real-time tracking.
What customers said:
- „tem cupons grátis quase toda semana“
- „promoções incríveis“
- „Excelente alternativa ao Ifood“
Common complaints
The most frequent complaints center on high and opaque fees. Customers report that the app’s service charge, delivery fees, and additional costs often make orders more expensive than buying directly from the restaurant. Some users say the total cost can double due to multiple charges stacked together. Others criticize the lack of transparency in pricing, with fees not clearly separated from the item cost. There’s also frustration over forced bundling, such as requiring a minimum purchase to use a promo, and the difficulty of canceling accounts or getting refunds.
What customers said:
- „que as vezes é mais em conta que no app, do que pagar essa taxa.“
- „Pouquíssimos cupons de descontos“
- „porém a taxa está muito alta“
How it has changed over time
The value perception of Delivery has declined significantly since early 2026. Ratings dropped sharply in February and July, with multiple 1-star and 2-star reviews citing rising fees and poor value. In contrast, the app received strong feedback in late 2025, particularly in October and December, when users praised its low fees and generous promotions. The shift suggests a change in pricing strategy or fee structure that has negatively impacted customer satisfaction. While the app still performs well in some areas, the growing number of complaints about cost indicates a deterioration in perceived value over time.
What customers said:
- „vc paga a taxa do restaurante por perdir mais a embalagem mais a taxa do app e mais a…“
„vc paga a taxa do restaurante por perdir mais a embalagem mais a taxa do app e mais a entrega“
- „Cobra uma taxinha no pedido“
- „era ótimo aí começou a cobrar taxa para usar o app“
Practical takeaways
If you're considering using Delivery Much, it's best to check current prices and fees before placing an order, as the final cost can be significantly higher than expected. Look for active promotions and free coupons, which can make the app more affordable. However, be cautious if you're ordering from a restaurant where the direct price is lower. Some users find it more cost-effective to order directly from the restaurant, especially when delivery fees and app charges are added. The app remains functional and fast, but the value depends heavily on timing and the specific offer available.
What customers said:
- „na maioria das vezes sai mais caro pedir pelo app do que pela própria empresa“
- „Política de preços clara: Exibição separada do valor do item, taxa de entrega e cupons…“
„Política de preços clara: Exibição separada do valor do item, taxa de entrega e cupons aplicados“
- „geralmente os preços são melhores“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 5.00 | 1 |
| 2025-11 | 3.25 | 4 |
| 2025-12 | 4.75 | 4 |
| 2026-01 | 4.33 | 3 |
| 2026-02 | 1.50 | 6 |
| 2026-03 | 2.60 | 5 |
| 2026-04 | 4.00 | 4 |
| 2026-05 | 2.80 | 10 |
| 2026-06 | 3.50 | 2 |
| 2026-07 | 2.67 | 9 |
| 2026-08 | 5.00 | 2 |
| 2026-09 | 5.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 100% | 0% | 0% | 1 |
| 2025-11 | 50% | 0% | 50% | 4 |
| 2025-12 | 75% | 25% | 0% | 4 |
| 2026-01 | 33% | 0% | 67% | 3 |
| 2026-02 | 0% | 0% | 100% | 6 |
| 2026-03 | 40% | 0% | 60% | 5 |
| 2026-04 | 75% | 0% | 25% | 4 |
| 2026-05 | 20% | 10% | 70% | 10 |
| 2026-06 | 0% | 0% | 100% | 2 |
| 2026-07 | 11% | 0% | 89% | 9 |
| 2026-08 | 100% | 0% | 0% | 2 |
| 2026-09 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„agora deu de venda casada onde vai pegar um item promoção mas tem valor mínimo“
„paguei R$ 2,35 somente de taxa“
„a plataforma já ser remunerada pelos estabelecimentos parceiros“
„o valor vem aumentando demais“
„Me deram um cupom 50% para voltar a usar o aplicativo e na hora recebi menos de 20%.“
„a taxa do aplicativo alta“
„estão cobrando mais de 2% de taxa do aplicativo, é absurdo isso.“
„oferta de desconto inadequada“
Cite this page
Citatio (2026). Delivery Much Value for money: customer reviews setembro de 2026. Retrieved 28 September 2026 from https://citatio.ai/pt/delivery-much-avaliacoes/value-for-money/
Data verifiable via our public audit log: Methodology · Transparency