How is the delivery of Delivery Much?
Customers have mixed feelings about Delivery Much’s delivery service, with a clear imbalance in sentiment: 84 negative mentions compared to 42 positive ones. Overall, reviews reveal a pattern of frustration with missed deliveries, failed refunds, and poor product condition, particularly between late 2025 and mid-2026. However, there has been a noticeable improvement in recent months, with ratings rising from 2.66★ in June 2026 to 4.27★ in August 2026, indicating recent operational improvements. Positive feedback frequently emphasizes fast, reliable delivery and a user-friendly app, while negative comments consistently mention non-delivery, lack of refunds, and damaged food. The trend suggests that although past experiences were largely disappointing, recent performance has begun to restore customer trust.
O que os clientes elogiam
Many users commend the speed and reliability of deliveries, particularly during peak times or in bad weather. The app is often described as easy to use, featuring smooth navigation and a quick checkout process. Customers also value the wide variety of food and drink options available in one place, along with frequent promotions and discounts. Several reviewers mention friendly and attentive delivery riders, as well as the option to pay via PIX directly within the app.
What customers said:
- „consegui comprar comida bem rápido“
- „Chegou rapidinho, bem quentinha e do jeitinho que eu esperava“
- „achei super rápido“
Reclamações comuns
The most frequent complaints involve orders not being delivered at all, despite payment confirmation. Many users report being charged without receiving their food, and struggle to get refunds, even after contacting both the app and the restaurant. Damaged or poorly packaged items are also common, with several reviews mentioning food arriving broken, leaking, or in unsanitary conditions. Some users also criticize the app’s handling of canceled orders and the lack of clear communication during delays.
What customers said:
- „Pedido chegou vazado e desmontado“
- „com embalagem suja devido a más condições de transporte“
- „Passou uma hora de atraso eu“
Como mudou ao longo do tempo
Delivery Much’s delivery performance has shown a clear upward trend since mid-2026. Ratings fell to 2.66★ in June 2026, reflecting ongoing issues with delivery failures and refunds. However, by August 2026, the score improved to 4.27★, indicating a significant enhancement in reliability and customer service. This improvement aligns with better communication, faster resolution of issues, and a reduction in reports of undelivered or damaged orders. The recent increase in positive feedback suggests operational changes may have been introduced to address earlier shortcomings.
What customers said:
- „Pedido cancelado antes da entrega, mas marcado como concluído pelo Delivery Much“
- „eu não gosto que o motoqueiro fique no portão buzinando e gritando " olha o lanche!"“
- „Fiz um pedido de de pizza e não entregaram“
Dicas práticas para usuários
To improve your experience, always check delivery status in the app and stay in touch with the delivery rider if delays happen. Use the app’s built-in PIX option to prevent payment issues. If your order is missing or damaged, take photos right away and file a claim through the app’s support system. Don’t depend on automatic coupons if they lower your savings. Lastly, try ordering during off-peak hours to minimize the risk of delays or cancellations.
What customers said:
- „Pedido não entregue solicito reembolso integral do valor pago via PIX“
- „Rastreamento em tempo real: O cliente quer saber exatamente onde está o pedido“
- „entregadores rápidos e atenciosos“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.67 | 3 |
| 2025-11 | 3.29 | 9 |
| 2025-12 | 2.27 | 15 |
| 2026-01 | 2.60 | 10 |
| 2026-02 | 3.10 | 11 |
| 2026-03 | 3.28 | 16 |
| 2026-04 | 3.15 | 12 |
| 2026-05 | 3.13 | 12 |
| 2026-06 | 2.66 | 7 |
| 2026-07 | 3.80 | 6 |
| 2026-08 | 4.27 | 6 |
| 2026-09 | 3.02 | 9 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 33% | 0% | 67% | 3 |
| 2025-11 | 33% | 0% | 67% | 9 |
| 2025-12 | 27% | 0% | 73% | 15 |
| 2026-01 | 30% | 0% | 70% | 10 |
| 2026-02 | 27% | 0% | 73% | 11 |
| 2026-03 | 44% | 0% | 56% | 16 |
| 2026-04 | 42% | 0% | 58% | 12 |
| 2026-05 | 25% | 8% | 67% | 12 |
| 2026-06 | 14% | 0% | 86% | 7 |
| 2026-07 | 33% | 0% | 67% | 6 |
| 2026-08 | 50% | 0% | 50% | 6 |
| 2026-09 | 0% | 0% | 100% | 9 |
Customer voices
Short excerpts - full reviews are available at the original source.
„ele passou um bom tempo do limite da entrega“
„Não recebi meu pedido pago“
„Não recebi meu pedido da Bruxo Bebidas pelo Delivery Much“
„falta de estorno no delivery“
„não tive meu pedido entregue“
„Mesmo com uma chuva bem forte caindo na hora da entrega, a mesma foi ágil e em tempo.“
„a entrega vem bem no horário estipulado“
„a entrega rápida e antes do prazo“
Cite this page
Citatio (2026). Delivery Much Delivery: customer reviews setembro de 2026. Retrieved 28 September 2026 from https://citatio.ai/pt/delivery-much-avaliacoes/delivery/
Data verifiable via our public audit log: Methodology · Transparency