NordVPN Reviews & Ratings October 2026
NordVPN reviews: the verdict
Reviewers report that NordVPN has a mixed reputation, with an overall rating of 3.0 out of 5 across 14,786 reviews, declining to 2.9 over the last 12 months from 10,911 reviews. Customers highlight frequent performance issues, including connection drops, battery drain, and app instability, particularly on Android, with 63% of quality-related mentions rated as negative. Customer service receives strong criticism, with 69% of 2,333 mentions negative, citing unresponsiveness and unresolved problems. Value for money is rated poorly, with 74% of 1,451 mentions negative, and billing and payment issues are especially concerning, with 96% of 849 mentions negative. The ordering and website experience also faces criticism, with 81% of 892 mentions negative.
Key findings
- Across 14,786 reviews on 4 portals, the recency-weighted average is 3.0 out of 5.
- The last 12 months average 2.9 out of 5 from 10,911 reviews (-0.1).
- Quality is the most positively rated theme: 34% of 4,585 mentions are positive.
- Billing & payment draws the most criticism: 96% of 849 mentions are negative.
- 55% of the reviews come from Google Play.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
14,786 reviews · 4 portals · 2024-09 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 1,948 new reviews were analyzed; the average rating moved from 3.0 to 3.3 stars.
- New reviews
- 1,948
- Average rating
- 3.3/5 (3.0 ↑)
- Positive share
- 50% (40% ↑)
Most-discussed themes
- Quality — -41 vs prior month
- Customer service — -8 vs prior month
- Value for money — +14 vs prior month
- Ordering & website — -28 vs prior month
- Billing & payment — -6 vs prior month
NordVPN rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 2.95 | 433 |
| 2025-12 | 3.12 | 501 |
| 2026-01 | 3.07 | 581 |
| 2026-02 | 2.90 | 594 |
| 2026-03 | 2.45 | 632 |
| 2026-04 | 2.57 | 668 |
| 2026-05 | 2.76 | 772 |
| 2026-06 | 2.92 | 978 |
| 2026-07 | 2.69 | 1065 |
| 2026-08 | 2.98 | 2050 |
| 2026-09 | 3.31 | 1948 |
| 2026-10 | 3.41 | 342 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 41% | 5% | 54% | 433 |
| 2025-12 | 46% | 7% | 47% | 501 |
| 2026-01 | 41% | 7% | 52% | 581 |
| 2026-02 | 37% | 8% | 56% | 594 |
| 2026-03 | 27% | 6% | 67% | 632 |
| 2026-04 | 29% | 7% | 64% | 668 |
| 2026-05 | 35% | 7% | 58% | 772 |
| 2026-06 | 38% | 8% | 54% | 978 |
| 2026-07 | 34% | 5% | 61% | 1065 |
| 2026-08 | 40% | 7% | 53% | 2050 |
| 2026-09 | 50% | 6% | 44% | 1948 |
| 2026-10 | 54% | 6% | 40% | 342 |
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Ordering & website | Billing & payment | Delivery |
|---|---|---|---|---|---|---|
| 2025-11 | 2.8 | 2.5 | 2.6 | 2.2 | 1.1 | 4.2 |
| 2025-12 | 2.8 | 2.5 | 2.5 | 1.9 | 1.9 | 3.6 |
| 2026-01 | 2.9 | 2.4 | 2.3 | 2.4 | 1.5 | 3.5 |
| 2026-02 | 2.9 | 2.0 | 2.3 | 1.7 | 1.3 | 2.9 |
| 2026-03 | 2.5 | 2.3 | 1.8 | 1.9 | 1.4 | 2.8 |
| 2026-04 | 2.6 | 2.3 | 2.0 | 2.0 | 1.6 | 2.6 |
| 2026-05 | 2.5 | 2.0 | 1.8 | 2.4 | 1.1 | 3.2 |
| 2026-06 | 2.7 | 2.4 | 2.1 | 1.7 | 1.4 | 3.4 |
| 2026-07 | 2.6 | 2.2 | 2.0 | 1.8 | 1.2 | 2.8 |
| 2026-08 | 2.7 | 2.6 | 2.4 | 2.1 | 1.4 | 3.3 |
| 2026-09 | 3.1 | 3.1 | 2.4 | 2.7 | 1.4 | 3.7 |
| 2026-10 | 3.1 | 3.0 | 2.9 | 2.7 | 1.5 | 3.6 |
Latest NordVPN customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„César quickly recognized that the server I was connecting to was a non-standard NordVPN server“
„I will recommend this VPN“
„it does a great job“
„really easy to use“
„feel like a complete waste of money“
„Their refund policy does not cover automatic renewals, which feels very misleading and unfair“
What Reddit users say about NordVPN
From 48 Reddit threads that mention NordVPN. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„Has worked flawlessly from day 1.“
„I saw a post in here last week that had a bunch of alternative options“
„secure file transfers between your devices“
„I just bought the 2 year deal and I know NordVPN allows up to 10 devices at the same time“
„But now that Meshnet is staying, I am continuing with Nord VPN.“
„Call Screening actually looked promising, but it kept sending real callers to voicemail, so they ...“
NordVPN review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality4585× mentions
1550positive2887negativeCustomer service2333× mentions
587positive1603negativeValue for money1451× mentions
290positive1080negativeOrdering & website892× mentions
132positive722negativeBilling & payment849× mentions
16positive814negativeDelivery360× mentions
109positive128negativeReturns & refunds326× mentions
21positive288negativeDurability324× mentions
82positive239negativeCommunication311× mentions
28positive264negativeFit & sizing135× mentions
43positive73negativeMaterial7× mentions
2positive1negativePackaging2× mentions
1positive0negative
Reviews about NordVPN quality
4,585 mentions · 34% positive · 63% negative
Customers' views on NordVPN’s quality are sharply divided, with a clear majority expressing dissatisfaction. Reviewers report frequent performance issues, including connection drops, excessive battery drain, and app instability particularly on Android devices. Many describe the app as unreliable, with some noting it disables internet access or causes devices to overheat. These negative experiences are widespread, especially in recent months, with a significant number of 1-star and 2-star reviews citing technical failures and poor user experience. However, a notable minority praise the service for its reliability, strong security, and responsive support. Positive feedback often highlights stable connections, effective threat protection, and ease of use, particularly when the app functions as intended. Despite these strengths, the overall trend shows a decline in satisfaction, especially following recent updates, with a sharp drop in average rating from 4★ in September 2026 to 2.92★ in August 2026, indicating growing frustration among users.
What customers praise
Many users still find NordVPN reliable and effective for securing their online activity. They appreciate the app’s ability to block spam and threats, with several reviewers noting consistent protection and a sense of safety while browsing. The service is praised for being user-friendly, with simple navigation and smooth background operation. Positive feedback also highlights responsive customer support, with users reporting quick resolutions to issues and helpful assistance during technical problems.
What customers said:
- „The software is stable“
- „NordVPN remains very user-friendly“
Common complaints
A large number of customers report serious performance issues, including frequent connection drops, apps freezing, and the device becoming unresponsive. Battery drain is a recurring problem, with users noting rapid depletion and overheating, especially on newer phones like the S26 Ultra. Some say the app fails to maintain a stable connection, leading to lost messages and interrupted access to online services. Others complain about the app logging them out unexpectedly or getting stuck in a loading state.
What customers said:
- „the app tends to drop every so often“
- „My battery drains faster when the VPN is active.“
„My battery drains faster when the VPN is active.“
Original„con la vpn activa se me acaba la bateria mas rapido“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„Most pleased with the product and ease of use“
„Very Reliable VPN“
„the apps are simple to use“
Reviews about NordVPN customer service
2,333 mentions · 25% positive · 69% negative
Customers have mixed experiences with NordVPN’s customer service, with a clear imbalance between negative and positive feedback. Out of 1951 total mentions, only 411 are positive, while 1411 are negative, indicating a strong overall trend of dissatisfaction. Reviews highlight recurring issues such as unresponsive support, unresolved technical problems, and difficulties with account management and cancellations. Despite this, a small but vocal group of users praise the responsiveness and effectiveness of support when they do get through. The situation appears to have worsened recently, with the average rating dropping sharply from 2.97 stars in August 2026 to just 1 star in September 2026, based on a small but telling sample of two reviews. This suggests a recent decline in service quality or customer experience, possibly tied to system changes or support staffing issues.
What customers praise
Some users report positive interactions with NordVPN’s support team, describing them as quick, helpful, and effective at resolving issues. These customers appreciate prompt responses and clear solutions from support agents, particularly during urgent problems like connection failures or security concerns. Several reviews specifically mention being impressed by the support team’s ability to assist during critical moments, such as when a kill switch failed or when setting up the service for a family member abroad. The experience is often described as reassuring and professional, reinforcing trust in the brand.
What customers said:
- „Very Satisfied with VPN functionality and service“
- „great reliable service.“
Common complaints
Many customers report significant issues with customer service, including long delays, automated responses, and unhelpful or confusing instructions. Some users state they were left without support for days, even after multiple attempts to contact the company. Others describe being blocked from their accounts or unable to cancel subscriptions, with support refusing to acknowledge automatic renewals. A few reviews accuse NordVPN of unethical billing practices, including unauthorized charges. These problems are often linked to technical failures that support fails to resolve, resulting in frustration and loss of trust.
What customers said:
- „you are a very unreputable company“
- „the support team (under reference [LL4MY0-E491J]) declined my request.“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„No information from the company for about 5 days meaning I had to buy an alternative VPN.“
„After repeated requests for help they provided such complicated instructions to get it up and running again that I couldn't use it.“
„NordVPN provided exceptionally poor support“
Reviews about NordVPN value for money
1,451 mentions · 20% positive · 74% negative
Customers have mixed feelings about NordVPN’s value for money, with a clear majority expressing dissatisfaction. While reviewers acknowledge strong performance, reliability, and useful features such as fast speeds and stable connections, the pricing is frequently criticized as excessive, particularly after initial promotional periods. Many note that price increases occur regularly, prompting some to seek alternatives or cancel their subscriptions. Despite this, a smaller but consistent group still considers the service worth the cost, especially when purchased during sales or with long-term plans. Over time, sentiment has shifted toward more negative feedback, especially in late 2026, when the average rating dropped significantly from 4 stars in September to 2.64 stars in August, indicating growing frustration with pricing relative to perceived benefits.
What customers praise
Many customers praise NordVPN for its performance and features, describing it as fast, reliable, and stable across devices. They highlight its strong server coverage, responsive customer support, and useful tools such as the kill switch and Meshnet. Some users feel the service is worth every penny, particularly when purchased during promotions or with long-term subscriptions. These positive views frequently come from long-term users who value consistent quality and security.
What customers said:
- „it's got the best pricing“
- „I have a metal account which works well and is very good value.“
Common complaints
Common complaints focus on high pricing, particularly after the first year, with users stating the cost is unreasonable relative to their income. Several users mention being misled by initially low prices that increase significantly over time. Others report poor value due to technical issues such as frequent disconnections, unstable connections, and bugs that impact usability. Some users feel the service fails to deliver on its promises, especially when access is blocked despite payment.
What customers said:
- „not happy about the dodgy price increases they seem to come up with each year after…“
„not happy about the dodgy price increases they seem to come up with each year after initial enrolment“
- „Although it has gotten very expensive for my fixed income“
Representative value for money reviews
Short excerpts - full reviews are available at the original source.
„I can't do anything without paying?“
„Way too expensive overall.“
„Fast, easy to understand, and worth every penny.“
Reviews about NordVPN ordering & website
892 mentions · 15% positive · 81% negative
Customers overwhelmingly express frustration with NordVPN’s ordering process and website experience, with 678 negative mentions compared to just 105 positive ones. The overall sentiment has remained consistently negative, particularly in recent months, with a 2.3-star rating recorded in August 2026 based on 60 reviews. Many users describe the website as confusing, glitchy, and poorly designed, especially when selecting or switching plans, completing payments, or managing subscriptions. Common issues include payment processing errors, apps freezing during checkout, and misleading prompts that prevent users from finishing purchases. While a small number of customers praise the site’s simplicity and ease of setup, these positive experiences are far outweighed by widespread complaints about usability, technical glitches, and perceived intentional friction in the checkout flow. The trend shows no improvement over time, with recurring issues reported across multiple devices and regions.
What customers praise
A small number of users find the website easy to navigate and appreciate the straightforward setup process. Some note that the service is simple to install and use once connected, offering fast speeds and reliable performance. A few mention that the 30-day money-back guarantee made it easy to test the service without risk. Positive feedback also includes praise for customer support, with one user specifically commending an agent for their helpfulness. These experiences, while rare, suggest that the core functionality works well when users can successfully reach the setup stage.
What customers said:
- „Just be aware, the subscription renewal process can be confusing.“
- „Very easy to install and easy to use“
Common complaints
Customers frequently report significant issues during the ordering and subscription process. Many say the website fails to display plans correctly, shows incorrect pricing, or gets stuck during payment. Some describe being unable to cancel subscriptions or log in after payment. Others report that the app freezes when selecting plans or clicking 'Subscribe,', and that the system forces users into unwanted payment flows. A recurring complaint is the app changing the user’s location without permission, which some view as a privacy concern. These problems are reported across multiple devices and regions, indicating systemic issues with the website’s functionality.
What customers said:
- „I cant go into tge app to just cancel my subscription“
- „It keeps freezing after going to the payment option“
„It keeps freezing after going to the payment option“
Original„na betalingsoptie gaan loopt de hele tijd vast“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„The app is very easy to navigate.“
„The options and tabs are clear and concise.“
„I couldn't cancel my subscription in the app.“
Reviews about NordVPN billing & payment
849 mentions · 2% positive · 96% negative
Reviewers overwhelmingly report negative experiences with NordVPN’s billing and payment system, with 729 negative mentions compared to just 13 positive ones. The sentiment has remained consistently poor, with ratings dropping to 1★ in September 2026 after a similarly low 1.45★ in August. Customers frequently describe issues such as unauthorized charges, misleading renewal practices, and difficulty canceling subscriptions. Many report being charged automatically despite not intending to renew, with support teams denying refunds and claiming payments were made manually, despite clear evidence of auto-renewal. The process of selecting or switching plans is often described as broken or intentionally obstructive, with freezing interfaces and confusing payment flows. While a small number of users praise the transparency of refund policies and the availability of PayPal as a payment option, these positives are vastly outweighed by widespread frustration over billing reliability, customer service responsiveness, and perceived dark patterns in the user interface.
What customers praise
A few users appreciate the option to pay via PayPal, which they find more secure and user-friendly. Some also note that NordVPN honors its refund policy and provides clear communication about guarantees, which they view as a positive sign of transparency. These comments are rare but suggest that when the billing process works as intended, users feel confident in the company’s integrity.
What customers said:
- „They should change the payment method to include PayPal.“
„They should change the payment method to include PayPal.“
Original„Die bezahl Art solle man mal ändern und zwar mit Paypal“
- „They are completely transparent and honest with their money-back guarantee; they…“
„They are completely transparent and honest with their money-back guarantee; they deliver on their promises without any hassle.“
Original„son totalmente transparentes y honesto con su garantía de reembolso, cumplen con lo que prometen sin vueltas“
Common complaints
Customers frequently report being charged without consent or awareness, with some calling the practice theft. Many describe automatic renewals that continue despite attempts to cancel, and claim support teams deny refunds by falsely stating payments were made manually. The billing interface is often cited as broken, with users unable to view or select plans correctly, and the 'Subscribe' button triggering immediate payment processing without clear confirmation. These issues are compounded by poor customer service, with users receiving automated responses or no answers at all.
What customers said:
- „You took money out of my account without my consent, which is theft“
- „I have been a customer of NordVPN, and my account was automatically renewed and charged…“
„I have been a customer of NordVPN, and my account was automatically renewed and charged in 2021 and 2024.“
Representative billing & payment reviews
Short excerpts - full reviews are available at the original source.
„Due to pricing concerns, i am no longer able to continue with this subscription.“
„I get $20+ back for a $107+ purchase?“
„That’s in my opinion fraud and a quick cash scheme!“
Reviews about NordVPN delivery
360 mentions · 30% positive · 36% negative
Customers have mixed experiences with NordVPN’s delivery, particularly regarding service reliability, technical performance, and customer support. While some users highlight the speed, stability, and ease of use especially for streaming and secure browsing many others report significant issues with connectivity, app performance, and support responsiveness. The overall sentiment is negative, with 116 negative mentions compared to 85 positive ones. The trend has deteriorated over time, especially in late 2026, when the average rating dropped sharply from 3.39 stars in August to just 1 star in September, based on a small but highly critical sample. This indicates growing frustration with recent updates and unresolved technical problems, particularly for users in restricted regions like China or on Android devices.
What customers praise
Many customers appreciate NordVPN’s fast speeds, reliable connections, and well-designed interface. Users highlight the ability to stream 4K content without buffering and praise the intuitive map view and quick server selection. Some note that the service feels smooth on devices like Google Pixel, with helpful integration into quick settings. The overall impression is that when the service works as intended, it delivers a high-quality experience.
What customers said:
- „The best VPN going fast and reliable“
- „Works excellently“
„Works excellently“
Original„Funciona excelente“
Common complaints
Common complaints focus on frequent connection drops, slow performance, and app instability, particularly on Android and Android TV. Users report repeated login prompts, slow reconnections, and apps like Netflix falsely detecting them as being outside their region. Some users say the service becomes unusably slow after updates, with one user comparing it to dial-up speeds. The issue appears widespread and persistent, with many stating that problems have not improved despite repeated contact with support.
What customers said:
- „It takes a long time to connect or reconnect.“
„It takes a long time to connect or reconnect.“
Original„para conectar o reconectar tarda mucho“
- „When I end up connecting it usually takes 2 hours MINIMUM!“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„choose a good server close to me“
„Been waiting for 3 weeks already.“
„connected straight away , with good download speeds“
Reviews about NordVPN returns & refunds
326 mentions · 6% positive · 88% negative
Customers overwhelmingly report negative experiences with NordVPN’s returns and refund process, with 257 negative mentions compared to just 20 positive ones. The sentiment has remained consistently poor, particularly in recent months, as reflected in the 1.75-star rating from August 2026 based on 16 reviews. Many users express frustration with strict refund policies, especially regarding the 30-day window, and claim they were charged after cancellation or received no response from support. Some report being denied refunds even when the service was unusable or never activated. A small number of users do praise the refund process, citing quick responses and prompt refunds, but these cases are rare. Overall, the trend shows a strong pattern of dissatisfaction, with most complaints focusing on lack of flexibility, poor communication, and unexpected charges.
What customers said:
- „they gave me a full refund“
„they gave me a full refund“
Original„me han realizado la devolución total del dinero“
- „It charged my money immediately, but there is a 30-day refund policy.“
„It charged my money immediately, but there is a 30-day refund policy.“
Original„paramı hemen çekti ama 30 gün iade imkanı varmış.“
Reviews about NordVPN durability
324 mentions · 25% positive · 74% negative
Customers have mixed views on NordVPN’s durability, with a clear imbalance between negative and positive mentions: 180 negative versus 57 positive across 240 total references. The overall sentiment has trended downward in recent months, as reflected in the 2.75-star rating from August 2026 based on 32 reviews. Many users report that the app’s stability has declined, especially after recent updates, citing frequent crashes, unexpected logouts, and persistent battery drain. Some still praise the service’s reliability and long-term performance, particularly on desktop and older devices, but these positive experiences are increasingly outnumbered by complaints about app behavior, system resource usage, and connectivity issues. The pattern suggests a growing concern about the app’s consistency and performance, especially on mobile platforms.
What customers said:
- „I have been using this program for several years“
- „Has never let me down.“
Reviews about NordVPN communication
311 mentions · 9% positive · 85% negative
Reviewers overwhelmingly report poor communication and user experience with NordVPN, particularly regarding app functionality, customer support responsiveness, and transparency about service limitations. Out of 262 mentions, 230 are negative, with only 16 positive, indicating a strong trend of dissatisfaction. The most recent monthly rating in August 2026 was 2.04 out of 5 based on 25 reviews, reflecting ongoing frustration. Many users describe the app as unstable, with frequent disconnections, confusing UI changes, and a lack of clear feedback when the service is active or inactive. Support interactions are often seen as unhelpful or dismissive, with some reviewers stating they had to send multiple emails to receive basic assistance. Despite a few positive remarks about the product’s security and occasional helpful support, the overall sentiment remains negative, with users feeling misled or poorly informed about technical issues, especially in restricted regions like China.
What customers said:
- „Much less spam mail.“
„Much less spam mail.“
Original„viel weniger Spam Mails“
- „I will let you know.“
„I will let you know.“
Original„se los hare saber“
Reviews about NordVPN fit & sizing
135 mentions · 32% positive · 54% negative
Customers have mixed feelings about NordVPN’s fit and sizing, with a clear majority expressing dissatisfaction. Reviewers note that the app’s interface has become increasingly unstable and less intuitive over time, often burying advanced security features behind frequent UI changes. Many report that the app interferes with basic device functions such as Airdrop, CarPlay, and access to certain websites requiring them to disable the VPN to use essential services. While some users still praise the app’s speed, reliability, and clean design, these positives are outweighed by recurring complaints about performance issues, battery drain, and poor support. The overall trend shows a decline in satisfaction, particularly in late 2026, when the average rating dropped to 2.73 stars based on 11 reviews, reflecting growing frustration with usability and functionality.
What customers said:
- „Unmistakable protection and ease of use.“
„Unmistakable protection and ease of use.“
Original„Inconfundível proteção e facilidade de uso.“
- „Big fan of the ease of use and simplicity/effectiveness.“
NordVPN products & services in the reviews
What reviewers say about each NordVPN offering. Mentions are reviews that name the product. ·
Reviews about NordVPN Multiple Devices
1,579 mentions · 2.2/5 · top themes: Quality, Customer service, Value for money
A feature that enables users to connect multiple devices under a single subscription and manage them through one interface.
Customers have mixed feelings about NordVPN’s support for multiple devices, with a clear trend of declining satisfaction over time. While some users appreciate the ability to protect up to 10 devices simultaneously and value the stable performance across platforms, the majority report significant issues with connection reliability, device compatibility, and app stability. Negative feedback dominates, especially in 2026, with ratings dropping to as low as 1.77 stars in May and a single 1-star review in September 2026. Many users describe frequent disconnections, app crashes, and difficulties managing connections across devices. Despite a few positive mentions of strong speeds and broad device coverage, the overall experience has deteriorated, with recurring complaints about battery drain, login issues, and poor support when problems arise. The balance of sentiment has shifted sharply from neutral to negative over the past year.
What customers said:
- „great service at a reasonable price.“
- „Used express VPN but my experience was mainly slow,dropouts and constant loss of…“
„Used express VPN but my experience was mainly slow,dropouts and constant loss of connection“
Short excerpts - full reviews are available at the original source.
„The VPN on my Firestick frequently drops the connection.“
„Especially when connected to the USA.“
Reviews about NordVPN Transaction monitoring
385 mentions · 1.8/5 · top themes: Customer service, Quality, Billing & payment
A service that analyzes bank account transactions to identify unusual or suspicious activity and sends real-time alerts to help prevent financial fraud.
Reviewers overwhelmingly express dissatisfaction with NordVPN’s transaction monitoring feature, with 335 negative mentions compared to just 35 positive ones. The sentiment has remained consistently poor over time, with ratings hovering below 2 stars for most of 2026, including a low of 1.23 stars in July 2026. Many users report serious issues such as unauthorized charges, failed payments, and difficulty canceling subscriptions. Some claim funds were taken without consent, while others describe being trapped in payment loops or unable to access their accounts. Despite a brief improvement to 2.55 stars in March 2026, the feature quickly declined again, indicating persistent problems. A small number of users praise the overall service, but these positive experiences are not linked to transaction monitoring specifically. The overall trend shows a strong negative perception of how NordVPN handles financial transactions and account management.
What customers said:
- „Definitely worth it when travelling abroad and being stuck on tightly restricted networks.“
- „Just being able to use TikTok Shop from our international account directly from Brazil“
„Just being able to use TikTok Shop from our international account directly from Brazil“
Original„só de conseguirmos usar o tik tok shop da nossa conta internacional direto do Brasil“
Short excerpts - full reviews are available at the original source.
„silently shuts itself down if it detects Play Store isn't running.“
„The app forces you to create an account.“
Reviews about NordVPN Call protection
378 mentions · 2.6/5 · top themes: Quality, Customer service, Value for money
A feature that prevents phone calls from being intercepted or recorded by encrypting voice traffic over the network.
Reviewers report mixed experiences with NordVPN’s Call Protection feature, with a clear majority expressing dissatisfaction. Out of 378 mentions, 242 are negative, 102 are positive, and 34 are neutral or mixed, indicating a strong trend of concern over reliability and performance. Early feedback in 2025 showed modest ratings, but from mid-2026 onward, user sentiment declined sharply, with ratings dropping to 1.6★ in April and 1.8★ in March. Despite some praise for customer support and overall security, many users report that the feature frequently disrupts calls, drains battery, consumes memory, and causes app crashes or connectivity failures. The feature appears to be inconsistent, with users noting it only works intermittently or fails during critical moments. While a small number of users still find value in the protection it offers, the overall perception is that Call Protection is unreliable and often more disruptive than helpful.
What customers said:
- „I am very impressed by the measures and feel secure as my daughter has it on all her…“
„I am very impressed by the measures and feel secure as my daughter has it on all her devices at university overseas.“
- „I spoke to 2 human Support agents and the first fellow, Keir Anton couldn't find the…“
„I spoke to 2 human Support agents and the first fellow, Keir Anton couldn't find the fix after trying many things but was determined to help“
Short excerpts - full reviews are available at the original source.
„The call center desk quickly responded to my request when the required information was submitted.“
„It protects me well during my activities on the Internet“
Reviews about NordVPN Dedicated IP
182 mentions · 2.1/5 · top themes: Quality, Customer service, Value for money
A dedicated IP address is assigned exclusively to a single user, ensuring consistent access for business or personal use without frequent IP changes.
Reviewers report widespread dissatisfaction with NordVPN’s Dedicated IP feature, with 147 negative mentions compared to just 27 positive ones, indicating a strong negative sentiment overall. The feature has consistently received low ratings across multiple months, with scores dropping to 1★ in several recent periods, including 2026-03, 2026-06, and 2026-09. While a small number of users praise the feature for enabling reliable access to certain services and appreciate the support team’s responsiveness, the majority describe persistent technical failures, poor performance, and unhelpful customer service. Over time, the trend shows a decline in satisfaction, particularly from mid-2026 onward, with recurring complaints about connectivity issues, slow speeds, and the feature failing to mask VPN usage effectively. Despite some positive feedback on speed and setup in specific cases, the overall experience remains frustrating for most users.
What customers said:
- „Very many thanks to the “NordVPN” team of developers and customer support teams for…“
„Very many thanks to the “NordVPN” team of developers and customer support teams for listening to your customers“
- „I actually use NordVPN's free Meshnet feature“
Short excerpts - full reviews are available at the original source.
„these platforms can still detect that the IP Address is a VPN“
„I bought the dedicated IP address, but it made no difference“
Reviews about NordVPN NordVPN
166 mentions · 3.5/5 · top themes: Quality, Customer service, Value for money
A high-speed, privacy-focused virtual private network that encrypts internet traffic, hides IP addresses, and enables users to connect to servers in multiple countries for secure browsing, streaming, and online activity.
Reviewers report mixed experiences with NordVPN, with a slight edge toward positive sentiment: 82 positive mentions compared to 73 negative ones. Overall, the brand maintains a generally favorable reputation, particularly for its strong privacy protections and reliable performance. However, customer satisfaction has fluctuated over time, with a notable dip in early 2026, dropping to 2.33 stars in February and March before recovering to 4.36 stars in June. This suggests growing frustration with recent software updates and user experience issues, though many users still praise the core functionality. The trend indicates that while the service remains trusted for security and speed, persistent problems with app stability, interface changes, and billing transparency are eroding confidence among some users.
What customers said:
- „No scammers so far“
- „The connection is fast, stable, and secure“
Short excerpts - full reviews are available at the original source.
„High level of privacy control“
„It is virtually impossible to cancel your subscription.“
Reviews about NordVPN Next-gen antivirus
160 mentions · 2.0/5 · top themes: Quality, Customer service, Value for money
A built-in next-generation antivirus that proactively blocks phishing, malware, scams, intrusive ads, and trackers in real time, without slowing down devices.
Reviewers report mixed experiences with NordVPN’s Next-gen antivirus feature, but a strong negative trend dominates overall sentiment. Out of 160 mentions, 133 are negative and only 18 are positive, indicating that most users are dissatisfied. The feature has seen a consistent decline in ratings over time, with the lowest scores in early 2026, particularly a 1.25-star average in May 2026 and 1.5-star in June. Despite some recent improvements, such as a 5-star review in April 2026, the overall pattern shows growing frustration. Many users cite issues like excessive blocking of legitimate websites, poor app performance, and unreliable connectivity. A few positive reviews highlight functionality and ease of use, but these are outweighed by complaints about usability, battery drain, and technical failures.
What customers said:
- „works great most the time“
- „the live chat my issues were resolved quickly and professionally“
Short excerpts - full reviews are available at the original source.
„one minute it works and the next, dial up would be faster“
„My device has the latest Android, but it blocks my connection when I am using the app.“
Reviews about NordVPN Dark Web Monitor Pro™
96 mentions · 3.2/5 · top themes: Quality, Customer service, Billing & payment
A feature that monitors the dark web for leaked personal data, including passwords, credit card numbers, and Social Security numbers, and sends alerts when such exposure is detected.
Reviewers have mixed feelings about NordVPN’s Dark Web Monitor ProTM, with significantly more negative than positive mentions: 55 negative versus 31 positive. Overall, sentiment has trended downward over time, particularly in early 2026, when ratings dropped to as low as 1.6 stars. However, a slight recovery occurred in late 2026, with a 3.88-star rating in July and a steady 3-star average in August, suggesting some improvement or stabilization. Many users report frustration with the app’s interface, subscription process, and privacy concerns, while a smaller group praises its functionality, ease of use, and sense of security. The inconsistency in user experience ranging from smooth protection to app crashes and forced data requests reflects ongoing challenges in balancing features with usability and trust.
What customers said:
- „With a single tap, it creates a secure, encrypted tunnel for your data“
- „Write down all services you subscribe to as well as passwords and the date you joined.“
Reviews about NordVPN Meshnet
77 mentions · 3.1/5 · top themes: Quality, Customer service, Ordering & website
A free feature that allows users to securely share files, play local area network games, route traffic, or access devices remotely over a private network.
Reviewers have shared mixed opinions about NordVPN’s Meshnet feature, with sentiment shifting noticeably over time. Early feedback in 2025 revealed strong dissatisfaction, as ratings dropped to as low as 1.4 stars in September, primarily due to complaints about connectivity issues, frequent disconnections, and app instability. By mid-2026, the tone began to improve, with a marked increase in positive reviews in March and August, reaching 4.33 and 3.8 stars respectively. Although negative feedback remains significant particularly regarding performance on public networks and app reliability many users now emphasize Meshnet’s core benefits: secure, remote access and anonymous sharing. The overall trend indicates that while early versions encountered serious usability challenges, recent updates have delivered meaningful improvements, despite some lingering technical issues.
What customers said:
- „It allows others to access my information.“
„It allows others to access my information.“
Original„Me permite que ajenos tengan acceso a mi información.“
- „They should find a way to create exclusions for certain traffic or apps to avoid this.“
„They should find a way to create exclusions for certain traffic or apps to avoid this.“
Original„Deberían buscar como generar exclusiones de cierto tráfico o ciertas apps para evitar esto“
Reviews about NordVPN Message protection
64 mentions · 1.9/5 · top themes: Quality, Customer service, Value for money
A tool that encrypts text messages and other communications to secure them and prevent unauthorized access.
Reviewers report widespread dissatisfaction with NordVPN’s Message Protection feature, with 57 negative mentions compared to just 5 positive ones, indicating a strong negative trend. The feature has consistently received low ratings across multiple months, with scores frequently below 2 stars, particularly from August 2026 onward. While a few users praise its functionality on specific devices like MacBooks, the majority describe persistent issues such as failed message delivery, constant disconnections, and high battery drain. A small number of recent 5-star reviews suggest possible improvements, but these are outweighed by ongoing complaints about reliability and performance. Overall, the feature appears to have deteriorated in user satisfaction over time, especially after the August 2026 update.
What customers said:
- „I’m a Macbook user and have not had any issues with it“
- „Slows down the speed but provides good security.“
„Slows down the speed but provides good security.“
Original„ralentit le débit mais sécurise bien“
NordVPN review sources, coverage and method
The overall 3.0 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.0 / 5 | 8,133 | 55% | View profile ↗ | |
| Apple App Store | 2.5 / 5 | 5,734 | 38.8% | View profile ↗ | |
| Trustpilot | 4.3 / 5 | 855 | 5.8% | View profile ↗ | |
| Capterra | 4.3 / 5 | 64 | 0.4% | View profile ↗ | |
| Weighted overall | 3.0 / 5 | 14,786 | 100% | ||
Period covered: 2024-09 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 8,133 reviews
- Apple App Store : 5,734 reviews
- Trustpilot : 855 reviews
- Capterra : 64 reviews
Period covered: Sept 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
NordVPN compared with other brands
Similar brands analysed on citatio.ai
| Brand | Rating | Reviews |
|---|---|---|
| Private Internet Access | 4.0 / 5 | 2,941 |
| Surfshark | 3.3 / 5 | 7,924 |
| ExpressVPN | 3.8 / 5 | 7,693 |
Cite this page
Citatio (2026). NordVPN Reviews October 2026 – 3.0/5 from 14,786 reviews. Retrieved 7 October 2026 from https://citatio.ai/nordvpn-reviews/
Data verifiable via our public audit log: Methodology · Transparency